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Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Royal Caribbean International is a global cruise vacation company. It has nearly 20 ships in service and two under construction. Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe. Royal Caribbean is based in Miami.
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
This refund policy isn't fair! They said you could get a 125% credit if you chose it. My credit voucher is $478.00 less than what it should be. I'ts also $195.00 less than what my original booking cost was!! They have some BS on one of their web pages how if when you were canceled that is how much you'll be refunded. Not your original booking cost! This is not fair!! I think they seen this coming and through out there some ridiculous sale going on so they could save their own butts!! I had another cruise planned in August.Th... read more
Business response:
The Future Cruise Certificates that were created are 125% of the Cruise Fare paid. Kindly note, the cruise fare is only one component of the total cruise vacation cost. Should you need assistance with determining the financial specifics on your reservation we ask that you call us at X-XXX-XXX-XXXX. Our staff are happy to help.
I contacted Royal Caribbean on March 13, 2020 after hearing them announce that they would offer full refunds. I waited on hold for over an hour and got through finally. I was assured that I would get my refund. Then, after 30 days passed, no refund. I called back and was told that now it is 45 days. It has been 42 days and still no refund. I think the company is planning to claim bankruptcy and never refund the customers their monies. I am a single mom, with a special needs son and believe me, I really need my refund money n... read more
Business response:
We are truly sorry for the delay in your refund. Our records show that it has disbursed as of April 26th. It may take your financial institution a few business days to post the funds.
I requested a full refund for our 5/9/20 cruise that was canceled. I am getting the same runaround - they didn't have my request, blah blah blah. It is sinful to make a customer wait upwards of 45 days for their refund. I have contacted my credit card company and will reach out to the attorney general. shame on you Royal Caribbean! you have our money and should give it back.
Business response:
We are eager to assist with your concern. In order to do so we need more information. Kindly reply with booking number, ship name, and departure date. Once we receive your reply we will review your reservation and provide an additional response to this matter.
We have had two cruises effected by the global pandemic now, May 1-3 and May 22-24. We rescheduled the first one before it was cancelled by Royal Carribean knowing it would be cancelled due to the global pandemic and because we thought ahead, we don't qualify for a refund, just future cruise credit for the same amount. They are withholding $900 from us that we have to use on a cruise fair and it has to be booked before December 31, 2020. Due to everything that is going on, unsure of when they will actually start sailing out ... read more
Business response:
We may be able to reconsider your request based on the fact that your husband works in health care. We kindly ask that you send proof of his employment to us at *******************@rccl.com. Please put Attn: ******. We thank you in advance for your assistance.
We cancelled a cruise in February, before COVID, and have been lied to repeatedly about our refund. We have not received it and everytime I call there is a new liar on the phone telling me a new lie. If I could give ZERO STARS I would. This company is an utter disgrace.
Business response:
We are eager to look further into this matter for you. We kindly ask that you send more information: Booking number, ship name, and departure date. Once we get more information we can research this concern and provide an additional response.
We cancelled our cruise reservations on 3/15/2020 for sail date of 6/28/2020 which was prior to our final payment date. We were told our refund would be posted in 3-5days. Did not occur. Called back to RC on 3/24/2020 and was told 15 days which also did not occur. Called again on 4/3/2020 and was told would take 30 days from date of cancellation to receive refund. Did not receive. Called again on 4/15/2020 and was told that the refund was processed on 4/7/2020 and it should be posted by end of week 4/17/2020. Again did not r... read more
for the 20 minutes I was on hold you could have processed my refund it is illegal to hold people's money you did not provide service you cannot hold all the people's money because you don't have time to issue refund I understand what's going on but it is illegal to sit on someone's money
STILL waiting on Royal Caribbean to refund our monies from our cancelled cruise from March 29th aboard Oasis of the Seas. This is CRAZY! Told originally that it would be refunded 30 days from when I called to accept the refund but now they're saying 30 days from the sail date. All I know is they still have my money and that's simply wrong. You've got to do better than this RC!!!
We had a cruise booked on the Harmony of the Seas in March during the COVID-19 crisis. Per government recommendations, we took the advise to cancel the cruise. We agreed to a credit for a future cruise. However, 2 days later the cruise line cancelled the cruise and we received a letter indicating we could receive a full refund or a credit for 125% for a future cruise. No where on this letter did it state this offer was only for customers that currently had reservations. I have called and inquired as to why we received this l... read more
Business response:
We introduced the Cruise with Confidence Future Cruise Certificate offer at a time in which we anticipated that we would still be sailing with those who desired to still sail. On March 13th we made the difficult decision to cease our global operations, to ensure the health and well-being of our guests and crew. Those who were forced to cancel their cruise vacation on March 13 were offered either 125% Future Cruise Certificate or a full refund. Since your booking was cancelled prior to that time you were not eligible for that... read more
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3 star rating with 356 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
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