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Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Royal Caribbean International is a global cruise vacation company. It has nearly 20 ships in service and two under construction. Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe. Royal Caribbean is based in Miami.
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
. Royal Caribbean doesn't even deserve 1 star . I heard so many good things about the company prior to. And I am deeply disappointing now on how they are acting on issuing refunds during this pandemic . I was supposed to sail March 20th 2020. I called a week prior to (13th) to cancel due to the pandemic and was told the ship was still sailing and they could only issue a future cruise credit . The same day it was announced that all cruises were cancelled . i called back was told that a full refund will be issued and i would r... read more
Business response:
Our records show that the cancellation was processed at a time in which we were not offering refunds. Those who had cancelled prior to the announcement of operational suspension are not eligible to receive the refund that we were offering in suspension waiver. We realize you may have had conflicting information given, and we apologize for that. We will work with the agents involved to correct the issue. While we feel for your situation, we cannot offer individual exceptions. For this reason, we can't honor your refund requ... read more
I wish I could give them negative stars, I have called numerous times to get my non refundable deposit back because of covid-19, we were supposed to sail on 8/1/2020, me and my guest do not feel comfortable cruising now or in the near future, was told they could just give us a credit which is unacceptable in my eyes, also was going on the cruise because I was in my friends wedding that would have taken place on the ship, two of the other groomsman have non refundable deposits but got them back in a timely fashion but can not... read more
Business response:
We are not refunding non-refundable deposits for sailings in August, 2020. Normally we would hold a fee of $100, per guest, upon cancellation of the booking. In response to COVID-19, we have waived this $100 fee and will issue Future Cruise Certificates for the full value of the deposit that you paid. Normally we would only give 12 months to use the Future Cruise Certificates, however, due to Coronavirus we are giving until December 31, 2021.
We were supposed to sail 4/12/20. We submitted a refund request end of March and was told it could take up to 30 days. On April 4/22/20 I called them back and they said the refund had been processed on 4/14/20 and that it could take the bank an additional 30 days to process it. Here we are on 5/6/20 and we still haven't seen the refund. There was 8 of us in 2 rooms. We have contacted the banks to see if there is a pending refund (between all of us we used 4 credit cards) every single bank said they had nothing pending.
Business response:
Our records show that your refunds were processed on May 3, 2020. It may take a few business days for your bank to post the funds. We are sorry it took longer than expected.
I wish I could give this company no stars at all. I regret having done business with them, and should have just stuck with my original reservations with Norwegian Cruise Line. I just spent over four hours on the phone with supposed customer service representatives and one "supervisor" who I waited on hold for almost two hours just to speak with her, and then have the line be disconnected two minutes into the phone call. I suspect that they hang up the phone on their customers when they no longer want to deal with resolving t... read more
Business response:
We are sorry for the frustration you have had in processing your cancellation. We will treat this as an employee performance issue, and will handle it accordingly. It is true that we do not normally process invoices after a reservation is cancelled. There hasn't been enough demand in the past to warrant adding this to our current system. We will keep this in mind for future system upgrades. We appreciate your patience while we are working on your refund. Rest assured, we are doing all possible to get the refunds to our gue... read more
I've been loyal to Royal Caribbean since 2013. Recently my cruise for April 24 was cancelled due to covid 19. I was pleasantly surprised to be told we could get 125% in the form of a future cruise credit. When we originally booked this cruise, it was buy one get one 60% off. When we paid for our cruise online, I paid half, and my cruise companion paid half. Not only was this the most convenient way, it was also how Royal Caribbean had it set up. We each pay half. The future cruise credit we received was very different. I rec... read more
Business response:
We are issuing Future Cruise Certificates for 125% of cruise fare paid. Because each guest had a different cruise fare, then each guest would receive a different amount. Please see your invoice for more details. Our apologies that the offer was not beneficial to you. Rest assured, we are happy to honor your refund request. We are sad to hear that you do not anticipate cruising with us in the future. We hope you have a change of heart. We would happy to welcome you onboard one of our ships in the future.
I was to go on a cruise with Royal Caribbean on March 28, 2020. As of March 10, 2020 Royal was only offering a future credit. Due to the pandemic, of course I was not going to chance going on a cruise and chance getting sick or getting stuck on a ship. Therefore, I requested a future credit. 2 days later, Royal offered a refund or a future credit of 125% to those customers that had not requested a future credit. I have outreached to Royal Caribbean numerous times in reference to this because it is not fair that some are offe... read more
Business response:
We are not offering refunds for those who cancelled prior to our March 13th announcement. We are offering refunds for guests who are working in health care and supporting patients who may be battling COVID-19. Please contact us back to discuss whether or not you might qualify. We are sorry for any disappointment with our previous decision, and thank you for your understanding.
Royal Caribbean is THE WORST company I EVER had to deal with. My family of 6 had a cruise scheduled for March 29. We were forced to cancel as well on March 13th when they made the announcement. We called immediately on March 13 to request our refund not a credit. They said wait 30 days. We called on April 6 to follow up they said they only received a request for one of our adjoining rooms not both (the vacation is booked for my husband and four children under the age of ten so it's beyond me how They came up with that shanig... read more
Business response:
We have received a huge volume of refund requests as a result of COVID-19. This volume far exceeds any we have seen in our business in years past. We had initially set expectations based on our estimate as to how long it might take for us to work through the requests. As time has gone by, we have seen that it is taking longer than originally anticipated. We are currently seeing refund requests take 45+ days to be received. We are truly sorry for any frustration and inconvenience this has caused. Please know we are doing all... read more
Royal Caribbean canceled our cruise over a month ago. We were giving the option to take a future cruise credit, but we declined, because we are already booked for two cruises next year. We asked to have the money transferred to next year's cruises and they told us they could not do that. Ok, so we opted to get full refund of our money. We were told in one week you will see the money back on your credit card. After two weeks we called, since the money had not been returned to our cards. Next I hear, oh you won't see that mone... read more
Business response:
Our Accounting Department has received a large number of refund requests, as a result of the COVID-19 pandemic. The volume is unlike anything we have ever experienced as a business, and we are working through the back log. We did previously provide an expectation of when to expect the refund, as we had anticipated being able to process requests in that timeframe. We are now seeing that refunds are taking 45 days, or more, on average to be received. We truly apologize for the inconvenience and we thank Ms. Dewar for her patie... read more
This would have been my first cruise travel but due to the pandemic of coronavirus, I had to cancel and RC had agreed to cancel under its Cruise with Confidence policy and honor my trip with future travel credits. I have not yet received confirmation of my Future Cruise Credits. After speaking with Representative ****** **** yet, I was advised they are still being processed. When asked if I could receive an email confirming that I would receive these credits, he declined. I then asked to speak with his immediate supervisor ... read more
Business response:
We are sorry for the frustrating interactions with our staff. This issue has been addressed and we have resolved the matter via the Florida Attorney General's office.
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3 star rating with 356 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
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