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Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Royal Caribbean International is a global cruise vacation company. It has nearly 20 ships in service and two under construction. Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe. Royal Caribbean is based in Miami.
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
If your a citizen born in cuba, PLEASE read this. My mom is 83 years old and came from Cuba in the 1940's. She wanted to see Cuba since she has never been back. I thought it would be a great gift for Christmas 2017. Before booking I call RC and asked what documentation we would need. I was told just a US Passport and a $75.00 visa we get From RC. Perfect, I booked the cruise for my mom, my husband and myself. I received my edocuments 30 days prior to the cruise. I now find out my mom needs a special visa HE-11. I call RC, th... read more
Business response:
As per our Cruise Ticket Contract, which is available on our website www.RoyalCaribbean.com, guests are required to identify and obtain proper documentation for travel. It is further required that guests research these documents with either their Travel Agent, or the applicable government entities, or both. We show no indication that misinformation was provided. As such, we are unable to waive the cancellation fees. We recommend that you file a claim with your travel protection, if applicable.
We booked two rooms with our first experience with Royal Caribbean. We cruise twice per year and have traveled the world. As our first family cruise and for my birthday experience this year we decided Royal Caribbean was the atmosphere we were looking for. It turned out to be the worst experience we've ever had in our lives. Full of tears and disappointment. Day One: they lost my youngest daughters luggage. No big deal. Things happen. But neither room we booked had air conditioning. One room was fixed later that evening but... read more
Business response:
We have spoken with **** and ****** by phone and believe we have found an amicable resolution.
FALSE ADVERTISING! We received an email stating "buy one get one 50% off, Beverage Package." We called to have our price adjusted since we purchased the package at $413/pp a few days prior. We were advised the price would be $388/pp, this is NOT buy one get one 50% off. The rep stated the price is actually 25% off each. Ok, but $413 versus $388 is $25 off, not 25% off. After a convoluted dialogue, WITH THE SUPERVISOR, she stated $388/pp is 25% off the onboard prices, but could not tell me the actual price that was being dedu... read more
Business response:
Our web pricing for beverage packages are already available at a discounted rate, if purchased prior to cruising. The Buy One Get One 50% Off promotion applies to the full fare (onboard price), not the already discounted rate. Therefore, the pricing that we offered, as described above, is accurate.
DO NOT WASTE YOUR MONEY. Royal Caribbean will SCAM you, incorrectly order your cruises, and jack their prices up all while saying "there is nothing we can do". I've spend over SEVEN HOURS on the phone, specifically with "Supervisor Julianne" trying to rectify a reservation THEIR TEAM INCORRECTLY PLACED and not one solution was offered. I will NEVER sail with Royal Caribbean again. They are THIEVES who could care less about the people spending their hard earned money for family vacations. They should be ashamed of themselves.
Business response:
Our records indicate that Ms. ******* had purchased a cruise while on a cruise. She opted to have the Onboard Credit of $300 applied to her current charges on that ship. In turn, she paid $300 in deposits on her cruise reservation. Since it's creation, there have been multiple attempts to move the funds, or refund the deposit. The deposit is non-refundable, and thus no refunds can be processed. We have allowed the deposit to be moved to a new ship and sailing date, as a one-time exception. The pricing for her new reservatio... read more
Three days from returning from my cruise in March I woke up to discover beg bugs and bites all over my body. I had to call an exterminator to exterminate my entire condo. I asked my exterminator to determine where they came from to which he said AND documented from my suitcase, the same suitcase I had with me on the cruise ship. After the cruise I had spent one night at my sister's house who lived in the port city before departing on a plane back to Chicago. My sister had her house checked for bed bugs after I found them; sh... read more
Business response:
We are sorry to hear that you had that experience after you cruise vacation. We have checked the stateroom and there isn't any evidence of bed bugs. We find no reports on your sailing, and the surrounding dates. We are unable to conclude that the bed bugs were present onboard our ship. As such, we are unable to honor your request for compensation.
Arriving at Royal Caribbean's Allure of the Seas port terminal April 1, 2018 we dropped off three pieces of tagged luggage to the ships luggage handlers, watched them put all three pieces onto one of their carts and went to check in. It was the last we saw of my wife and daughter's single piece of luggage. The other two pieces arrived safely. Reported concerns of the missing piece before and after dinner the first night. We were told not to worry it will show up. From this point the ship's staff handled the situation terribl... read more
Business response:
I am sorry that your luggage was lost and that this created hassle for you onboard ship. Our records show that you spoke with a member of our leadership in the Executive Office today, and they were able to resolve your concerns. We greatly value your business and hope that we can enjoy many more cruises with your family onboard our ships.
I have a problem with Royal Caribbeans new practices. I know that just because of this review that nothing will change but I feel that people need to be aware of these issues before they go on a cruise or even book one. First off, RC decided to make tipping mandatory. They did this about 3 or 4 years ago. The problem is that all, and I mean ALL, of the services on the ships have deteriorated terribly. Rooms are unclean, crew members do not smile or talk to the passengers like they use to, the food has gotten much worse, clea... read more
Business response:
We see that you sailed with us in December of 2017. Prior to that, there was a three year gap in your sailing history. During that time we did make some changes, one of which being the gratuities being automatically added onboard the ship. This was enacted some time ago in response to guest feedback. Guests are able to visit the Guest Relations Desk to request the amounts be modified, even down to $0 for any of the staff, as they feel appropriate. In your survey from your most recent cruise, it seems that you feel that the ... read more
I took a friend on the February 25th sailing of The Liberty of the Sea. Worst experience ever. My friend yelled at the staff during the mandatory safety meeting before we left, he had security called on him at a kareoke event because he threatened a 14 year old. I tried to calm him down, but honestly I was happier when he was out drinking, because he wasn't screaming at me. Finally, when he was stopping people in the stairwell on Friday, screaming at them and calling me names I started to yell back and screamed at him to shu... read more
Business response:
We were made aware of a verbal altercation between the two travelling companions. We took both statements and conducted a meeting with both parties regarding their conduct onboard ship. We explained that all guests must adhere to our Guest Conduct Policy, and the consequences for violating this policy. Ms. ******** requested to be moved, and this was done. This is our normal process for handling guest disputes. Royal Caribbean does not discriminate against guests for medical issues. We take all matters relating to guest saf... read more
We just returned from a 4 day trip with Royal Caribbean and will not be using them again. When I made our reservations I specifically told the salesman that this was my kids' (11,14,&16 yr old) Christmas present. I asked if the boat was suitable for kids and he said it was one of the best they have for kids. That was not the case! We ended up having an unusual cold front so it was cold during our entire trip. It was too cold to swim or get in the hot tub on the top deck. They do have an indoor pool and 2 hot tubs, but kids w... read more
Business response:
We are sorry that the cold front impacted your family's enjoyment of the pool. In cases where the weather, or other factors, make the pool area uncomfortable for guests we may choose to open up the Solarium to children. We did not have many complaints regarding the use of the pools, so we did not necessarily shut down the outdoor pool areas. Our staff are very attentive, and are always eager to address issues, should they come up at any point during the cruise. There are not any logs related to the AC issue that you describ... read more
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3 star rating with 356 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
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