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Royal Caribbean Cruises
- Travel Services
- Miami, FL
About this business
Royal Caribbean International is a global cruise vacation company. It has nearly 20 ships in service and two under construction. Royal Caribbean offers unique cruise tour vacations in Alaska, Canada and Europe. Royal Caribbean is based in Miami.
Location details
1050 Caribbean Way, 1050 Caribbean Way, Miami, FL, 33132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
My cruise was cancelled 3/13/2020. They wouldn't let us on because I have asthma and my grandmother has diabetes. I had 10-12 people. We were promised a full refund or 125% by the manager at the guest services there at the Port in Miami. He even told us to give the company receipts for food and shuttles for the inconveniences. That's a full 5 extra days we had to pay for food and travel expenses that Royal Caribbean doesn't seem to respect. I told the guest services manager I wanted a refund right then because I knew when I ... read more
I received an email notification from RCCL on 3/13 that our cruise had been cancelled and was given the option of a full refund or 125% in FCC. I immediately called and requested a refund and was told to allow up to 30 days. On 4/13 after not seeing any refund, I contacted RCCL again and was informed they had no record of the call and had issued FCC to my account and that I should have received an email which I did not! The agent then told me he would cancel the FCC and issue a full refund but told me he couldn't send me any... read more
Business response:
We are experiencing refund delays due to the volume of refund requests that we have received. While we are doing all possible to expedite refund processing, we are advising guests to allow up to 45 days for refunds to be received. We are sorry for any inconvenience this may cause, and thank you for your patience and understanding.
Terrible company. Everyone who had a cruise in March is being ROBBED of their money. Our family spent seven thousand dollars on a cruise in March but the cruise was canceled and our ONLY option was cruise credit. Now they are offering a full refund for anyone in April and beyond and are REFUSING to give a refund to our family, claiming because we took FCC in March (ONLY OPTION GIVEN). It was either FCC or LOSE out on 7 grand. We do not feel comfortable taking a cruise of ANY KIND. They claim they are offering a full refund b... read more
Business response:
Your reservation was cancelled under our Cruise with Confidence waiver program. This program was introduced at a time in which we were planning on still cruising with those who still desired to do so. On March 13th we made the difficult decision to cease our global operations to ensure the health and safety of guests and crew. At that time we introduced a different offer, which includes either 125% Future Cruise Certificate or a full refund. The offer was extended to those who had their cruise vacations cancelled by us witho... read more
We were scheduled to cruise March 15th, 2029. My husband has Diabetes so we chose to cancel on March 10th. We were told we had no option but to receive the future cruise credit. On March 13th our cruise was cancelled by Royal Carribean. After hearing that they were now offering full refunds or 125% cruise credits I called to see if I could get a refund vs. the cruise credit we had been offered. I spoke with a representative who spoke to the resolution dept. and said we would receive a refund back to our original form of paym... read more
Business response:
Our Cruise with Confidence offer was introduced at a time in which we anticipated still sailing. Once we made the difficult decision to cease our global operations we introduced the refund / 125% Future Cruise Certificate offer (referred to as the Global Suspension offer). Those who had cancelled prior to our March 13 announcement, were considered ineligible to receive this offer. We are sorry that you may have received wrong information, however, out of fairness to all who had cancelled prior to the announcement we cannot m... read more
Due to Covid-19 and AFTER Canada closed it's border. I called to cancel my HI to Vancouver cruise. However, because I didn't "wait" I am only entitled to FCC for what I paid. This trip was 2 years of scraping together money and 1 year in making travel arrangements. The person I spoke with did not advise me of this, and of course the cruise was going to be canceled. She could have explained to me that this would happen. All I want is a refund of my money. Especially in this time, where money has become so much more tight. Ver... read more
Business response:
The agent who assisted provided the most up-to-date information available at the time. The Cruise with Confidence Future Cruise Certificate waiver is available for those who are concerned about travel during these uncertain times. This offer was introduced at a time in which we anticipated continuing to sail. When we made the difficult decision to cease our global operations we introduced a different compensation offer. Those who had previously cancel were considered ineligible to receive this offer. We understand this is di... read more
Refuse to refund cancelled cruises. It will not be any safer to cruise in September than it is now.
Business response:
We understand your concerns about sailing at this time. While our current Cruise with Confidence policy covers sailings up until September 1st, with more than two months before your final payment date and five months until the cruise, we ask for your patience and understanding as we continue to monitor this situation.
My cruise was cancelled and royal still hasn't refunded us 3 weeks after our request. We were told it would take 30 days when requested. I followed up this week and was told 90 days. This is unacceptable. Royal is taking advantage of people! We deserve our refunds!
Business response:
We're sorry for the delay in receiving your refunds. Due to the sheer volume, our normal refund time has increased. Please be reassured that your refund request has been noted and we're working through processing these as quickly as we can.
My family and I have been loyal to Royal for over 10 years and sail multiple times a year. We are incredibly disappointed. We had travel plans on a Royal cruise departing from Rome on April 8, 2020. Everything about our plans were disrupted. On March 6th, Royal emailed passengers and changed our embarkation port from Rome, Italy to Athens, Greece. Customers were NOT offered the option for a full cash refund at that point even though the cruise line made a change that we did not explicitly agree to, nor indicate our ability t... read more
Business response:
We're happy to advise that the refunds due on your reservation were issued yesterday. We do hope you'll utilize your Future Cruise Certificates to sail with us in the future, we trust you'd have a wonderful time onboard.
If you could give no stars, I would do it. I don't know what has happened to Royal Caribbean as they were really good about 15 years ago. I called to cancel the cruise due to my mom's age. RC won't give the money back that was paid (as if someone has over 1000 to just give away-especially someone over 70) CDC recommended her age group not travel if they have other health issues so she said she doesn't want to be on a cruise ship. Now my main reason was to cancel and can you believe, they still haven't cancelled this trip. I ... read more
Business response:
We are working with the Centers for Disease Control and Prevention, the World Health Organization and Governments to ensure that we are taking all of the necessary steps to maintain a safe and healthy environment for our guests and crew. We have recently made some changes to our operations, which includes the introduction of our Cruise with Confidence policy. At this time, the coverage from this policy change extends until July 31, 2020 and August sailings aren't eligible under this policy. As this date cut-off is being enfo... read more
Frequently asked questions about Royal Caribbean Cruises
How is Royal Caribbean Cruises rated?
Royal Caribbean Cruises has a 3 star rating with 356 reviews.
When is Royal Caribbean Cruises open?
Royal Caribbean Cruises is open now. It will close at 10:00 p.m.
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