Royal Caribbean Cruises

Diane S 

on BBB

5 years ago

I am just trying to get my beverage package and spa service cost refunded. Ever time I call a different person tells me my refund is coming. I just talked to someone a few days ago and my total refund should be $1346.38. So now my account is showing this is the balance that I OWE on my cruise. My cruise was paid for. I only changed the dates from August 6th to October 29th. We already purchased the beverage package for the new date. I do not understand why they will not return my money for the beverage package that we do not... read more

Ariea C 

on BBB

5 years ago

Me and my fiancee had planned and put a deposit down to cruise on our honeymoon on August 1st but decided on canceling. I am also a frontline worker which makes it difficult. The person who set our reservations did not disclose we would not be able to get our money back. This company is forcing people to get these so called credit for next cruise but I know for sure we will not be cruising anytime soon. All we want is our money back to put towards our wedding. If I have to get a lawyer or contact the governor we will. This i... read more

Misty N 

on BBB

5 years ago

Like many others, we are anxiously awaiting our refund. RC canceled our cruise in March which was scheduled for Alaska in late June. We were offered a refund or a future credit. On March 29th, we elected to get a refund. They said we would have it within 30 days. No go. On Wednesday, May 6th we received an e-mail that stated "disbursement will occur by the end of this week." Again no luck. So we called today. After an hour and a half on hold, they claimed that somehow the credit was refused by our credit card company. Wells ... read more

Bobby B 

on BBB

5 years ago

Due to information issued by the government, I cancelled my cruise thru a travel agent on Mar 9, 2020. This was due to open heart surgery on Dec 17, 2019 and carotid surgery in Jan 2020 and artery surgery in Feb 2020. Cancelled cruise due to underlying health problems due to the major operations, to include kidney and high blood problems. Even with DEC, don't see any safe future cruises. My wife and I suffer from some of the same problem. My travel agent requested a full refund, but RCI... Issued an FCC. She requested the re... read more

Heather P 

on BBB

5 years ago

HORRIBLE HORRIBLE! I have spoken with 10 different people and have been told all different things. I paid for a cruise for my friends and we all work in healthcare and HAD to cancel. I asked and was told that I could get all the cruise credit under my name since I paid for the trip. I would not have done so if I was told that I would have to split it by all parties. I decided that since we couldn't go I would use the credit for my husband and my anniversary. WRONG. 2 weeks later I was told no and that I would be out the 900 ... read more

TERESA 

on BBB

5 years ago

I requested a refund on March 29th after learning our may 1st cruise was not happening. Received a response that my refund would be processed in 30 days. On the 30th day, I received an email that due to overwhelming responses, it may take 45 days, but they would provide an update on May 6th unless I received the refund by then. On May 11th, after no follow up from RC, I waited an hour and 20 minutes on 'hold to deal to someone. The person I spoke to- 'Lein' said "oh we sent the refund on May 6th". I told him I didn't have it... read more

Regina T 

on BBB

5 years ago

Royal Caribbean is a HORRIBLE company and I will NEVER travel with them. Our cruise was scheduled to depart May 23, 2020, when COVID 19 hit we cancelled in March. We received some money back and was told to fine a claim with the insurance company AON even more of a headache. We were told we have a cruise credit and cannot get a refund. I was told by staff that they have NEVER seen them give a refund to anyone. I will not give up even if we have to take legal actions against them, we will not be traveling with Royal Caribbean... read more

Shelly R 

on BBB

5 years ago

My family of 3 were scheduled to sail 4/6-4/10/20. On March 13th our sailing was cancelled and I was presented with the options of a FCC 125% or a full refund. I selected a full refund and was informed, my refund would come in two parts. Within 7-10 business days taxes, fees and add on purchases would come back followed by the cruise fare 30 business days later. On 4/7 I received part of taxes/fee/add on purchases followed by additional funds on 4/17/20. On 4/20 I called to inquire of the cruise fare still outstanding. I spo... read more

Frances 

on BBB

5 years ago

After my cruise of April 26,2020 was cancelled on March 24, 2020 I immediately completed the form for a full refund. I patiently waited the 30 days that I was told it would take to receive the refund, on day 32 I called the customer service line to inquire as to why I had not received anything. I was told that my cancellation was received on March 27, 2020 (ok need time to process the request) and it was taking 45 days to process refunds due to the volume (ok I can accept that), and that I should receive my refund on May 11,... read more