Roto-Rooter Plumbing & Water Cleanup

Briana A 

on BBB

4 years ago

Plumber came out to diagnose and in turn broke our water heater. Then proceeded to make us either pay him $250 for the repair (a valve change) or leave us with no hot water. Then, we were quoted over $4k for a water main replacement for a water line that is no more than 50ft long. ABSURD! 

Norman W 

on BBB

4 years ago

NEVER... NEVER... AGAIN!! WE ARE DISABLED SENIOR CITIZENS. WE HAD AN EMERGENY PLUMBING NEED AND THIS COMPANY CHARGED US WHAT WE FEEL IS AT LEAST 4 TIMES THE PRICE THEY SHOULD HAVE. THEY TOOK ROOTS OUT OF AN OPEN CLEAN OUT, REPLACE THE CLEAN OUT CAP AND ABOUT 2 FEET OF DRAIN FOR NEARLY 3 THOUSAND DOLLARS !! 

Mary M 

on BBB

4 years ago

If I could rate them a zero I would. I had a clogged sewage line and the tech they sent spent several hours fighting with the snake. appeared to handle the problem and i paid approx $525.00 I was supposed to have a camera guy call and set an appointment to come and wiew the line to make sure it was clear. Did talk to a guy approximately 4 days later and set an appointment for after 3 pm the following day. He called me at 2pm and said he was at my house. i could not be there at that time and asked him to return after 3 as ori... read more

GARY O 

on BBB

4 years ago

THEY DO NOT QUOTE OVER THE PHONE - THEIR RATE IS OVER $500 PER HOUR. THIS IS THE ONLY FRANCHISE OPERATION IN ROTO ROOTER - GO ELSEWHERE FOR YOUR SERVICE AND SAVE MONEY. 

Teshema M 

on BBB

4 years ago

I called Roto Rooter to unclog my drain . I advised them that I had ******** Waters as a back up as protection for the trap outside my house, I truly wasnt aware that ******** also snakes your drains for free if your already paying a monthly fee for protection. Roto Rooter down talked Amercan waters and didnt tell me that they knew about this.They charged me $485.00 to simply snake my drain by rushing me into it preying on a first time home buyer wanting relief from flooding in my basement afraid of taking another day off wo... read more

Madmad 

on BBB

4 years ago

Horrible customer service from Kristina M**, Office Manager in Scaumburg, IL location. 

Anonymous 

on BBB

4 years ago

I don't even know where to begin with my experience with Roto-rooter. They have recently moved away from a structure where work is determined based on hours worked to a fixed price structure. This means that regardless of the length of time worked they will still charge a given flat rate. I had what should have been a fairly simple job of switching out a J-pipe in my bathroom sink for a brand new one. I will admit that my house is a bit on the older side but the sink has not changed in several decades. The first plumber came... read more

Jerry S 

on BBB

4 years ago

Terrible. Tried to charge us $800+ dollars to replace a faucet when all it needed was to be tightened. What a scam. 

Garrett L 

on BBB

4 years ago

Called to fix an issue with my plumbing after the local emergency plumber couldn't get it fixed. Technician came out and said I would need to wait till the next day to get a camera to diagnose the problem, and that I would receive a call. Never got a call so I called myself the next day and they told me I would have a technician out by 2. Called again at 5 o'clock and was told they were booked out for the rest of the day. They asked when I was free the next day and asked if 5 PM would work they said it would. They call the n... read more