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Roto-Rooter Plumbing & Water Cleanup
- Contractors
- Kapolei, HI
About this business
When you need an emergency plumber near me in Kapolei or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or b... read more
Location details
2106 Lauwiliwili St Ste 101J, Kapolei, HI, 96707, United States
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This company charged me $435 in labor for less than 50 min of time spent in my home. The job (replacing a garbage disposal) was done in 30 min. Parts charge was fair. A small mark up. But $435 per hour for labor is criminal. My choice was to send the plumber away at a $70 service fee cost and find someone else after I had already taken the day off of work. Never use them.
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly. Pat S****** Customer Service Manager Roto-Rooter Services Company
OVERCHARGE!!!! ELDERLY BE AWARE!! OVERCHARGED. The did a simple sump pump replace and super overcharged me for the service. Dave gave me a quote and said "unless I run into some problems. this is an overestimate". Then charged almost the amount he quoted for a simple service. Where the BBB gets that they are an A+ must only count the 5 stars because they are not an A+ company.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S**************** Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
Absolutely horrible customer service. I had scheduled a time for a technician to come to my house due to some flooding in my utility room. The original time frame was from 3pm-5pm. I called at 5:15pm because no one had reached out to me only to be told someone should be out within the next couple of hours. At approximately 8pm i called back in to find out what was going on only to be told that they had no service technicians available. So i sat and wasted 5 hours of my time just to be pushed off like nothing. I will never us... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.
Worst company ever they don't have a flat rate so they charge you WHAT ever they feel like
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S***************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
The plumber came out broke our pipe and left. Now we have no water and a broken pipe.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S***************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
They were the worst, they milked the job for days to charge me a fortune as well as cut my tv/internet line which took days to fix. Choose anyone else
Business response:
Thank you for contacting me about your recent service. The Roto-Rooter that serviced you is a franchise location. I have forwarded your email to Kim K*****, who handles all Roto-Rooter franchise concerns. Kim can be reached at **********************************or ************.
God Bless LOUIS at the Paramount, CA Roto Rooter and God Bless Roto Rooter too! And God Bless Romona the Dispatcher too! I am so grateful they could respond late at night and came right out. Many other **** ****h, Ca plumbers had declined doing a last minute job late at night. But Roto Rooter accepted and was here in 30 minutes!!! Louis did a great job troubleshooting and diagnosing. He was careful and thorough. Louis also is a good communicator and explained well the possible problems and my options giving me the opportunit... read more
Absolutely the worst service I have ever encountered. Read this company's reviews and see how much they care. The dispatch ***** * * * * * * 2 called me at 8:04pm. My tech was supposed to arrive between 6-8 and I was assured I would get a half hour notice. They literally followed through on nothing. The dispatcher sound like someone who was able to grunt his way through the call and offer no solutions. He sounded like someone who had hit the top of their ability ladder. No call from Management or any follow up. I'm sure they... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S**************** Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
I called Roto Rooter located on **** ******* *r, Schaumburg, IL 60173 because we have a plumbing issue. The drain in our commercial unit keeps overflowing. They sent out a technician to discuss what they felt needed to be done to repair the drain problem. Before beginning the work I requested a video of the drain being snaked so I could see what the problem was and if I wanted to proceed. I didn't receive the video. I kept requesting the video and was told each time that the supervisor would email it to me. They begun the wo... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S**************** Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 4.1 star rating with 1,944 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
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