This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Roto-Rooter Plumbing & Water Cleanup
- Contractors
- Kapolei, HI
About this business
When you need an emergency plumber near me in Kapolei or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or b... read more
Location details
2106 Lauwiliwili St Ste 101J, Kapolei, HI, 96707, United States
Get directions
Unfortunately they do not have no stars as an option. I had a poor experience with water restoration. This was my first experience with having a clog which destroyed my finished basement. To say I was overwhelmed is an understatement. The lead person had no compassion was rude and confrontational. This was upsetting during an already traumatic time. I made a complaint that obviously was ignored asking no contact with the contract overseer since he called me at work and when I asked him a question he became hostile and hung u... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
I asked roto rooter in **************** to come look for To replacing my anode rod but there lead guy Named ****** said he didn't know how to change it so I called back to have another person come to fix it and he said because ****** came out and he couldnt he fix it we can't. What's The point of owning a business if you don't know how to do simple repairs.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Three years ago we had a problem with our water heater in the kitchen. We had Roto-Rooter installed a new water heater and paid $1,600, which we thought was so expensive compared to other water heater in a bath room, which we paid $700 including a new water heater ($450) and labor ($250). Now on 07/08/2023, we noticed that hot water stopped coming out from the water heater in the kitchen and called Roto-Rooter about this problem. They sent technicians and found that the gas control valve is not working properly. They also sa... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
I just wanted to thank Roto-Rooter and Jim B****** in particular for always being supportive and helpful when issues arise. The last time I needed support and had guests arriving to my home within a few hours. Roto-rooter came out and fixed my issue and went above and beyond - some of the parts needed to complete the job failed due to wear and tear and Roto-rooter agreed to replace them free of a labor charge since they were already supporting another issue and the time to replace was nominal. While Roto-rooter may be more e... read more
Having different plumbing issues recently I'm glad I went with this company, the guys who came out were very nice, efficient and professional.
Customer service is terrible! They claim they provide service 24/7 but was unable to find any plumbers for the emergency call on saturday at 8:00 pm. Offering services on Sunday instead. The customer service rep was very rude. I would never recommend or use them myself again.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
I had a relatively good experience with Roto-Rooter. I appreciate that they provide free estimates, which they came out to do right away since we needed a quick assessment to coordinate a dishwasher installation. Unfortunately the initial quote was very high for a simple task, but we were able to negotiate the pricing down (quote for replacing some water pipes was also high). Ultimately for the work done (changing a single valve), it still seemed like very steep pricing. However, the job was done right away and the plumber, ... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
on June 28, 2023, I used Roto-Rooter for the first time -- We had a soft tissue clog in our main sewer line and some backup in the basement. They sent a tech. The tech utilized a cleanout in our yard and utilized a 75-foot snake in an attempt to clear the line -- his snake could not reach the clog. The tech told us someone would be out with a 150-foot camera and water jet, either later that night or first thing in the morning. While this was happening, Roto-Rooter's restoration services showed up and told us how they would t... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
It seems this company is a complete scam. On 6/19/2023, I had an appointment for a draining issue in the bath sink and shower and after the visit they quoted $500 to fix boththe issue. I asked forthe time to think if I want to go ahead with the fix. I called them again on 6/26 that I would like to go ahead but this time they quoted $1000 for the same service which was completely shocking to me as we had a detailed discussion and it was told to me that we can fix this and the best price will be $500. I reported my concern and... read more
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 4.1 star rating with 1,952 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com