Roto-Rooter Plumbing & Water Cleanup

Shelby P 

on BBB

2 years ago

Had a clogged drain and called them to come out. After working for several hours inside with no relief, they insisted we did not have an outside clean out and the only way to fix would be to dig up the front yard. Began quoting my mom $10,000K just to start....Telling her this was our only option to clear the clog. Decided to call for a second opinion and that guy was able to have the city out within 15 minutes to locate the outside clean out (which we did in fact have) for access. Had the clog gone in less than an hour. To ... read more

Diana U 

on BBB

2 years ago

This place rips people off and are dishonest!! When I asked how much the service would be before they came I was told that they have to assess the situation. Now I spoke with a manager and was told that each job has a flat rate fee that is charged. You are paying for the vehicle that they drive and mileage - this incorporated into their labor charge. I found their fees to be unreasonably high compared to other similar service providers in the market. I felt like I was being taken advantage of and overcharged for the work per... read more

Kyle F 

on BBB

2 years ago

CUSTOMERS BEWARE! This business is pathetic. Under NO circumstances will they honor their warranties! They are your typical commercialized company using loop holes and cop outs. I will never let this company work on my property again. 

Donald S 

on BBB

2 years ago

Terrible business. Just out to take your money. Had them out a week ago to clear line and said it was warranted to stay clear. Clogged up again and they won't fix it unless I pay $3000 dollars to clean lines. What a joke company. 

virgilio m 

on BBB

2 years ago

I paid 10,000 to fix my drain in the center of my lawn. The tech that came cut my sprinkler system and didn't fix it before back filling. Tried to call them and send them email and let them know about my sprinkler but not responding on both. Unprofessional company, I regret to get their service. 

Cynthia A 

on BBB

2 years ago

I don’t even want to give them 1 star they are some really crooked people. I wish my husband and I had looked up some of these complaints first. These people know how to manipulate the elderly. They broke a window when they put the humidifier on the window and now refuse to pay for the damage window. The safety manager stated that it could have have been a manufactured issue. What a crock of crap. DONT hire this company. . 

Gloria K 

on BBB

2 years ago

Friendly. Very nice. More that him. Shame all service people aren’t this professional 

Mike K 

on BBB

2 years ago

Absolutely outstanding service and such nice people completing the work. I will always use Roto-Rooter for all of my plumbing and water clean up! 

Jasmin H 

on BBB

2 years ago

Warning: Overpriced, Poor Technicians, and Dishonest with Insurance Claims I recently had an unfortunate experience with Roto-Rooter, and I must say I am deeply disappointed. The services provided by this company were subpar in multiple aspects. Firstly, their pricing was exorbitant. I found their fees to be unreasonably high compared to other similar service providers in the market. I felt like I was being taken advantage of and overcharged for the work performed. Secondly, the quality of their technicians was lacking. The ... read more