Roto-Rooter Plumbing & Water Cleanup

Patrice B 

on BBB

2 years ago

Excellent service. They saved the entire week for me and my family. I was impressed with the technician and his knowledge. They did a great job, I highly recommend them!! 

Areej R 

on BBB

2 years ago

Austin, TX: I had Roto-Rooter come out to quote me on a simple diagnostic to determine why one of my properties' tank wasn't igniting and to fit a collar on the pipe. Before even looking at the details of the unit, they quoted me $700. The quote wasn't itemized at all and when I asked them what it's for, they verbally said getting and fitting the collar on the pipe, cleaning the basin of the tank, and servicing the burner. I feel like they were trying to take advantage of a female property owner and thought that I wouldn't k... read more

Tim S 

on BBB

2 years ago

I would rate this company lower if I could. I had a leak under my sink and was told that there would be a $99 charge just to come out to the house. As I had difficulty finding anyone to come out, I felt I had to pay that cost. This started on a Friday and they could not come out until Monday. I had to turn off my water from the cutoff in our garage, and turning it off broke the valve. I shared this with the tech when he arrived and was told that it would cost $500 just to determine what was going on. Again, I felt I had no o... read more

Abel B 

on BBB

2 years ago

Great company, I had an issue with my toilet being backed up and the technician came in within 2 hours, assessed the problem and provided me with a quote to fix the issue. 3 hours later we had no more toilet problems. His character was friendly and professional, really recommend this company. 

Connor C 

on BBB

2 years ago

Roto Rooter saved the day. Fast and efficient service from the local branch. 

Darren M 

on BBB

2 years ago

On 18 May I phoned Roto-Rooter and explained that my ******Tankless Water Heater stopped working due to an error code 14 (thermal fuse defective). A Roto-Rooter technician arrived a couple hours later and told me that I would need a new Heat Exchanger. He also said, he contacted the manufacturer (******) and a ****** representative said, "the Heat Exchanger is under warranty, but they would not cover it because failure of the Heat Exchanger is due to lack of maintenance." He went on to say...the total cost to repair my water... read more

Patricia B 

on BBB

2 years ago

Roto-Rooter corporate office and employees lied to me when they promised to give me an itemized bill so I could attempt to file an insurance claim. They lied multiple times. They also broke a light fixture and didn't tell us which was discovered right after they left. Additionally, their trucks left a gouge out of our asphalt at the bottom of our drive. They have failed to reply to any of these complaints with having ample time to respond. Their price was extremely high and it took them a lot longer to complete the job then ... read more

Carmen E 

on BBB

2 years ago

Called them to replace a leaking faucet after they arrived they told me I had mold and moister in the air and they had to remove my cabinets to treat it so not knowing I agreed come to find out I was blindsided didn’t have mold or moisture now they want to charge me for work that they didn’t do because I stopped them people don’t believe everything they say because I also found out that they work on commission the more they do the bigger they check it’s a hoist don’t be fooled like I was get other options if I could give a z... read more

Robert F 

on BBB

2 years ago

Had a flood in my basement toilet. Called Roto-Rooter because I saw they were always available. First guy came out, "cleared" out the back up through the main line out to the street and called it a day. A second worker was supposed to come that night with a camera to find out what the issue was. He never did. The following night the issue started again with the water coming up through the basement toilet but this time we were able to stop the flow in time. Called Roto-Rooter the following morning and they came out again. Thi... read more