Roto-Rooter Plumbing & Water Cleanup

John H 

on BBB

2 years ago

I requested service for a basement bathroom. The toilet drain pipe would overflow with toilet, sink and/or shower usage. Sink and shower were right next to toilet. The shower would drain slowly and the sink drained normally but use of either toilet, sink, or shower resulted in overflow. Technician cleaned main line (toilet line) and solved overflow problem, he then tested main line with no problems. A couple of days later I used shower and water would not drain at all even after 48 hours, this resulted in second service call... read more

Mark L 

on BBB

2 years ago

These guys are awesome! Nothing but professional, easy to understand and do business with. I had a partially flooded basement from a busted water heater and in contacting Roto-Rooter through **** *****I knew that this job was going to get done the right way. I also work for a property in Northampton where I recommend Roto-Rooter all the time. I talked to a guy named Dan who is the manager and I knew that anybody from that company showing up to put in a new water heater for me down in the basement was going to be done right, ... read more

P. D. 

on BBB

2 years ago

On August 2, 2023, we contacted Roto-Rooter to repair a leaking sump pump drain line. On August 3, a technician said he could not do anything because the line needed to be scoped. On August 8, a technician cut the sump pump discharge line at the basement wall and took apart the band to camera the line. We were charged $123 and the line was never camered. That afternoon a Field Supervisor said that the line was completely plugged and needed to be replaced from our house to the street and connected to the city line. He quoted ... read more

Kevin C 

on BBB

2 years ago

Roto-Rooter sales representative Craig sold a new waste liner with a 5-year guarantee and 50 year warranty provided by the manufacturer. He said all I had to do was go to the manufacturer’s website to download the warranty after installation. The manufacturer I’m told does not provide a warranty even though this was all written on the contract. I emailed, called, texted and was dodged by Craig for months until he finally texted me back and said to take it up with Valerie in their main office. After going back and forth with ... read more

Ed S 

on BBB

2 years ago

Back in February of 2023 my tenants told sub contractors of Duke energy were hired to run underground power or communications lines. This crew happened to find a “damaged reclaim tank ironically where they just happen to be digging. The next day my tenant said the toilets did not flush. I called my management agency and had a plumber come out . The plumber suggested hiring a company to scope out the lines. So i called Roto rooter out of Tampa . A representative came to assess a no toilet flush at my home. When he arrived and... read more

Jim R 

on BBB

2 years ago

Just ripped my eyes out on repairs. 1 minor clogg and two new shutoff valves over 1000 with 900 being labor. Never again 

David D 

on BBB

2 years ago

Won't help correct there problem. Just want you to spend more money they won't even give you a discount to help correct there problem.******* came over and snaked my washer drain and went through the whole snake and couldn't unclog it. ***** us it might be a city problem so he calls his boss who comes over with a camera but the water is to dark to see anything so no luck. They also think it might be a broken pipe which will cost ****k to fix and that is what they wrote on my receipt. So when I call the city they will not com... read more

Robert W 

on BBB

2 years ago

Called for a dire need emergency clogged sewer line. They immediately scheduled a tech to come within the hour. Had an email confirmation. Over the next two hours I was contacted by a salesman from roto to come out and give quote for the remediation services for cleanup after clog was cleared this evening. I politely declined. After several hours I was contacted that they would not send a plumber to clear line and I could call back tomorrow. Bait and switch and poor business practice. Don't use this company. They wasted many... read more

Stacy S 

on BBB

2 years ago

They hide the fact that they do have an option for a payment plan. You have to ask for it upfront. They do not provide information before the work. Once they complete the work, you are no longer able to make payments. Never explained to me how the process worked until I called to arrange payments.