Roto-Rooter Plumbing & Water Cleanup

Kenn H 

on BBB

a year ago

We recently had flooding issues and because of our situation Roto-Rooter out of Cuyahoga Falls, Akron, Ohio was called. From the beginning they were professional on all levels from inspection to final outcome and everything in-between. The main inspection was done by Tim K******* and once the problem was diagnosed, an estimate was given and work began shortly after by a great crew headed by Kim and apprentice Mason. They began work shortly after 8:15a.m. and worked till 10:30 at night so we would not be inconvenienced any mo... read more

Peter G 

on BBB

a year ago

Deeply regret using Roto-Rooter in Livonia/Northville MI for a flooded basement 'restoration.' They respond quickly to get you on contract them everything - I mean EVERYTHING - goes rapidly downhill. I only saw my 'Project Manager' the day I signed the paperwork - he wouldn't even respond to phone calls thereafter. The restoration team always arrived late and on some days simply didn't show which is not good when you have 3 days to dry out a basement. I could list many, many issues that they simply ignored or would not respo... read more

James F 

on BBB

a year ago

I received excellent service and will always feel confident with their abilities to fix any problem I may have. The Service Technician Mike was excellent also. He took the time to answer every question that I had. Roto Rooter is fantastic! 

Michael S 

on BBB

a year ago

AVOID AT ALL COSTS! They gold plated many areas of the invoice, charging for services that were completely unnecessary. This resulted in thousands of dollars of services that were beyond the initial estimate. My insurance and a 3rd party estimator believed the charges should have been 1/3rd of the invoice amount. After an initial negotiation, they came down on their pricing slightly in an effort to settle without acknowledging over charging. Then, never communicated that I had X days to accept their offer even though they se... read more

Carrie and Robert R 

on BBB

a year ago

We called Roto Rooter at 7:43 for an emergency toilet issue. Our only toilet in the house had the mother of all clogs. We were told by dispatch that they had a two hour window between 8:15 and 10:15 and they would call when they were 15 minutes away. We gladly took it. But never saw anyone and never got a call. So at 10:11 we called dispatch back. Dispatch patched us through to the service person who was supposed to have called us. He lied and said he tried to call us but we didnt answer and he could cone out in the morning.... read more

Brenda O. 

on BBB

2 years ago

I was over charged for work that was not completed charged for material I already had installed my another company given one quote but charged a higher price for less work and less material use and left with problems being worse 

Curtis D 

on BBB

2 years ago

We contacted Roto-Rooter to try to solve an issue with our sump pump backing up. They installed a new sump pump (fine, probably needed), and said they would come back the next day with a snake and camera to investigate the clog issue. The next day, they claimed that their equipment was getting damaged and the blockage must be a collapsed pipe, quoting us $8800 for an exploratory dig for. 4 stretch of ground. This seemed off, so I brought in another company for another opinion, and they cleared out the blockage (roots, but a ... read more

Travis G 

on BBB

2 years ago

Our neighbor contracted with Roto-Rooter of Springfield, VA to repair her sewer line, including excavation in a publicly-owned right-of-way (street). Instead of fixing her issue, Roto-Rooter illegally severed our sewer line from its connection to the county-owned main sewer line and attached our neighbor's in its place. To be clear, Roto-Rooter cut our sewer line from the county main and left it completely disconnected from...anything. It was completely nonfunctional. Roto-Rooter also made a series of code-noncompliant "repa... read more

Donald Trimble Mortuary M 

on BBB

2 years ago

This is the assessment of what occurred during the plumbing emergency for ****** *******Mortuary. On May 31st, 2023 around 10:20pm, I received a call from Ms. ******* that the plumbing was backing up in all of the mortuary bathrooms. I proceeded to call several emergency plumbing contractors and Roto Rooter was listed in the area for emergency calls. I called them and they dispatched a technician who arrived on site sometime after 12:00am. The technician proceeded to jet the lines, after I had a conversation with him explain... read more