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Rent-A-Center

1.6

About this business

Location details

235 4th St, Eureka, CA, 95501, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
WedClosed
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
1.6390 reviews
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Anna R's profile image
Anna R 
2 years ago

Hello I can't even give 1 star. The store on West El Camino unprofessional the store Manger Victoria needs to be fired ,Maria needs to be trained on customer service. I've been with them for 30 plus years since those 2 started working there the store has went down Hill. I've asked multiple times to speak to a higher up manager and they REFUSED. So please if CORRPORT SEES THIS Please reply back go my email something needs to be done about this place. ?? 

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We have notified the district manager of this review and we will be conducting an investigation. Should you have further information, you may contact our customer service at 800-442-8186. 

Brandon T's profile image
Brandon T 
2 years ago

Called in to see how much I owed on some items I had planned on paying off, never gave a solid answer. *****, the manager, was absolutely rude with me and hang up when I began to get irritated. This is the 9th Avenue location in **********, **. As a manager, he should be the last employee to be rude. I have heard several other people having issues with the same manager. I think it should be time for a change. 

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you, please contact our customer service at 800-442-8186. 

Anna R's profile image
Anna R 
2 years ago

Hello I can't even give 1 star. The store on West El Camino unprofessional the store Manger Victoria needs to be fired ,Maria needs to be trained on customer service. I've been with them for 30 plus years since those 2 started working there the store has went down Hill. I've asked multiple times to speak to a higher up manager and they REFUSED. So please if CORRPORT SEES THIS Please reply back go my email something needs to be done about this place. ?? 

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We have notified the district manager of this review and we will be conducting an investigation. Should you have further information, you may contact our customer service at 800-442-8186. 

Brandon T's profile image
Brandon T 
2 years ago

Called in to see how much I owed on some items I had planned on paying off, never gave a solid answer. *****, the manager, was absolutely rude with me and hang up when I began to get irritated. This is the 9th Avenue location in **********, **. As a manager, he should be the last employee to be rude. I have heard several other people having issues with the same manager. I think it should be time for a change. 

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you, please contact our customer service at 800-442-8186. 

Anna R's profile image
Anna R 
2 years ago

Hello I can't even give 1 star. The store on West El Camino unprofessional the store Manger Victoria needs to be fired ,Maria needs to be trained on customer service. I've been with them for 30 plus years since those 2 started working there the store has went down Hill. I've asked multiple times to speak to a higher up manager and they REFUSED. So please if CORRPORT SEES THIS Please reply back go my email something needs to be done about this place. ?? 

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We have notified the district manager of this review and we will be conducting an investigation. Should you have further information, you may contact our customer service at 800-442-8186. 

Brandon T's profile image
Brandon T 
2 years ago

Called in to see how much I owed on some items I had planned on paying off, never gave a solid answer. *****, the manager, was absolutely rude with me and hang up when I began to get irritated. This is the 9th Avenue location in **********, **. As a manager, he should be the last employee to be rude. I have heard several other people having issues with the same manager. I think it should be time for a change. 

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you, please contact our customer service at 800-442-8186. 

Danielle W's profile image
Danielle W 
2 years ago

the only reason I gave them one star is because there was no option for zero. My husband purchased a mattress from them and was making payments. He was late one week and they came pounding on my door. Mind you were estranged and Im living in my in-laws home until I make arrangements during the divorce process because we do have a child in the home, I was very cooperative. I told him where he was even tried calling him for them and they left no problem. I ended up calling RAC the next day and actually making a payment towards... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We request you to contact our customer service at 800-442-8186 to provide further details of this event. 

Danielle W's profile image
Danielle W 
2 years ago

the only reason I gave them one star is because there was no option for zero. My husband purchased a mattress from them and was making payments. He was late one week and they came pounding on my door. Mind you were estranged and Im living in my in-laws home until I make arrangements during the divorce process because we do have a child in the home, I was very cooperative. I told him where he was even tried calling him for them and they left no problem. I ended up calling RAC the next day and actually making a payment towards... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We request you to contact our customer service at 800-442-8186 to provide further details of this event. 

Danielle W's profile image
Danielle W 
2 years ago

the only reason I gave them one star is because there was no option for zero. My husband purchased a mattress from them and was making payments. He was late one week and they came pounding on my door. Mind you were estranged and Im living in my in-laws home until I make arrangements during the divorce process because we do have a child in the home, I was very cooperative. I told him where he was even tried calling him for them and they left no problem. I ended up calling RAC the next day and actually making a payment towards... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We request you to contact our customer service at 800-442-8186 to provide further details of this event. 

Frequently asked questions about Rent-A-Center

How is Rent-A-Center rated?

Rent-A-Center has a 1.6 star rating with 390 reviews. 

When is Rent-A-Center open?

Rent-A-Center is closed now. It will open at 10:00 a.m. 

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