Rent-A-Center

Andre S 

on BBB

4 years ago

This is the horrible company. payed off my account on the 6th, got a called today about a passed due amount. Th e lady on the phone called me unprofessional because i was upset that i keep getting calls. Asked to speak to a supervisor and she got on the phone and transferred me to Steven. Wow this dude pretty much told me i shouldn't talk to his associates like that and that my account was paid in full so leave it alone. WOW! I was on the phone for 20 minutes, while they verified my account. How about you verify my account b... read more

Michael C 

on BBB

4 years ago

This is the worse company I've ever seen , I called two months to find out an early buy out option because they're basically charging me a ridiculous interest rate , a couch that was 1400 turns into 3100 if you don't pay it off in 90 days which is ridiculous . But anyways I called they said $600 early but our two months ago , I call again today 6/29/21 and they told me my early buy out is $725 !!! I asked the rep how did it go up from two months ago and 4 payments I've made since then , he says I don't know let me transfer y... read more

Medina J 

on BBB

4 years ago

Acceptance Now uses false advertisements to lure customers and then drains them financially with hidden costs and fees written into multi year contracts without the customers knowledge or consent. I would compare it to a bait and switch. The bait is "no credit" required for purchases and biweekly payments spread over 12 weeks. Seems harmless right. The switch is once you sign, the company sticks you with multiple fees that inflates your purchase price to double or triple the amount. Ask what the fees are and no one seems to ... read more

eli e 

on BBB

4 years ago

They took 2 payments from my account and still have not receive a refund,everytime you called and ask for a manager they are never available....i tried several times to speak with a manager and can never get through....will not recommend this to anybody not even my worst enemy smh... 

Andrea C 

on BBB

4 years ago

We are beyond furious with the lack of customer service and professionalism shown by Bobbie W***** the Manager at the ************ Way location in Cincinnati Ohio. From the very beginning she signed us up for the protection waiver and extra costs that my husband said he didn't want (I was present for this conversation), when asked about it (approximately a month later when we noticed it) why she fradulently signed my husbands name to the paperwork she said "she didn't do ****, that the computer automatically does it". Sh... read more

Jennifer T 

on BBB

4 years ago

If I could leave a negative star I would. The ****** location is the WORST place to deal with. Lee the "manager" if that's what you wanna call him is the BIGGEST liar there is. I made a purchase with them a lil over 4 weeks ago and all my items were brand new in the box and when the bedroom suite was taken out of the box and put together it was broken and defected and so the guys had to come out over a week later and "fix" it and come to find out it was a defect and could not be fixed. So we sent videos to the "manager" and ... read more

LaTanya E 

on BBB

4 years ago

SCAMMERS! This company created two accounts under my name. One showing accurate on time payments the second is showing 28 days pass due. It's been two months and they have yet to update my account. They call everyday and I have to tell the same story about how my account is supposed to show current. They just keep telling me that they see my payment and the account is in review for update but yet someone still manages to call everyday telling me my account is over 20 days pass due. Was looking to pay off a month early but ju... read more

Unsatisfied customer 

on BBB

4 years ago

Purchased a washer in february and paid it off yesterday to utilize my 90 day payoff option only to find out that they reported on my credit report yesterday that I opened a new account in the amount of 1886.00 the washer I paid off was only 849.00. Have been getting the run around for explanations, meanwhile this can hurt my credit worthiness and score with the 3 credit bureaus. The total opposite of helping to build my credit. Sooooo disappointed but I will fight this until it gets resolved. So unfortunate for a good payin... read more

Crystal J 

on BBB

4 years ago

they have been taking my money and not reflecting my payments on my account. i feel like im paying my money for nothing i plan on filing a claim again them if this issue is not resolve. my bank statements show the money i have paid to the company and they have not been doing right by me as a customer. there was 1500 left on my account i paid 200 so it should have went down to 1300 the when i paid for the next week coming up i paid my ususal 102 and the balance should have been 1200. when i went to make another payment it sti... read more