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Rent-A-Center

1.6

About this business

Location details

235 4th St, Eureka, CA, 95501, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
WedClosed
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
1.6390 reviews
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Jamie A's profile image
Jamie A 
2 years ago

I made arrangements for Autopay, I paid on time every time for 2 years. 12 items were paid on time off entirely or early. I had surgery, I missed one payment. I called and reset everything to auto pay. They still sent men to my door every day to try and scare me, they called me 15 times a day. When I was home and the two big men came knocking on my door, they did not know why. I spoke with the store manager on the phone. I asked why they are harassing my family and I when we already set up auto pay to get back on track? He h... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you and get further details, please contact our customer service at 800-442-8186. 

Jamie A's profile image
Jamie A 
2 years ago

I made arrangements for Autopay, I paid on time every time for 2 years. 12 items were paid on time off entirely or early. I had surgery, I missed one payment. I called and reset everything to auto pay. They still sent men to my door every day to try and scare me, they called me 15 times a day. When I was home and the two big men came knocking on my door, they did not know why. I spoke with the store manager on the phone. I asked why they are harassing my family and I when we already set up auto pay to get back on track? He h... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you and get further details, please contact our customer service at 800-442-8186. 

Jamie A's profile image
Jamie A 
2 years ago

I made arrangements for Autopay, I paid on time every time for 2 years. 12 items were paid on time off entirely or early. I had surgery, I missed one payment. I called and reset everything to auto pay. They still sent men to my door every day to try and scare me, they called me 15 times a day. When I was home and the two big men came knocking on my door, they did not know why. I spoke with the store manager on the phone. I asked why they are harassing my family and I when we already set up auto pay to get back on track? He h... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you and get further details, please contact our customer service at 800-442-8186. 

Heather C's profile image
Heather C 
2 years ago

I have multiple things from there. I pay for a warranty so that if anything happens they can be fixed. Well my washer stopped working and they told me they are not going to fix it they want me to keep paying for it which I’m not going to they won’t take it back. It has been sitting in my driveway I don’t want the set if they aren’t going to work and not going to get fixed when something happens. We have tried giving things back and they won’t take it if I have to keep the non working washer they need to write it off. The cus... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you and get further details, please contact our customer service at 800-442-8186. 

Heather C's profile image
Heather C 
2 years ago

I have multiple things from there. I pay for a warranty so that if anything happens they can be fixed. Well my washer stopped working and they told me they are not going to fix it they want me to keep paying for it which I’m not going to they won’t take it back. It has been sitting in my driveway I don’t want the set if they aren’t going to work and not going to get fixed when something happens. We have tried giving things back and they won’t take it if I have to keep the non working washer they need to write it off. The cus... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you and get further details, please contact our customer service at 800-442-8186. 

Heather C's profile image
Heather C 
2 years ago

I have multiple things from there. I pay for a warranty so that if anything happens they can be fixed. Well my washer stopped working and they told me they are not going to fix it they want me to keep paying for it which I’m not going to they won’t take it back. It has been sitting in my driveway I don’t want the set if they aren’t going to work and not going to get fixed when something happens. We have tried giving things back and they won’t take it if I have to keep the non working washer they need to write it off. The cus... read more

Business response:

Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you and get further details, please contact our customer service at 800-442-8186. 

Lisa B's profile image
Lisa B 
2 years ago

Worst customer service experience I've ever encountered!! The local store will try to swindle you out of your money and force you to use the store rather than the website and prevent you from using coupon codes. I was treated rudely and couldn't get the service or the discount. Rent a Center is a fraudulent company. A scam, thieves. Extremely disappointed. They tamper with your account and try to force to pay whatever they want. BBB should look into this company more closely. 

Business response:

Rent-A-Center appreciates your feedback and apologizes that you have had an unsatisfactory experience. In order to better assist you and get further details, please contact our customer service at 800-442-8186 and provide further details. 

Lisa B's profile image
Lisa B 
2 years ago

Worst customer service experience I've ever encountered!! The local store will try to swindle you out of your money and force you to use the store rather than the website and prevent you from using coupon codes. I was treated rudely and couldn't get the service or the discount. Rent a Center is a fraudulent company. A scam, thieves. Extremely disappointed. They tamper with your account and try to force to pay whatever they want. BBB should look into this company more closely. 

Business response:

Rent-A-Center appreciates your feedback and apologizes that you have had an unsatisfactory experience. In order to better assist you and get further details, please contact our customer service at 800-442-8186 and provide further details. 

Lisa B's profile image
Lisa B 
2 years ago

Worst customer service experience I've ever encountered!! The local store will try to swindle you out of your money and force you to use the store rather than the website and prevent you from using coupon codes. I was treated rudely and couldn't get the service or the discount. Rent a Center is a fraudulent company. A scam, thieves. Extremely disappointed. They tamper with your account and try to force to pay whatever they want. BBB should look into this company more closely. 

Business response:

Rent-A-Center appreciates your feedback and apologizes that you have had an unsatisfactory experience. In order to better assist you and get further details, please contact our customer service at 800-442-8186 and provide further details. 

Frequently asked questions about Rent-A-Center

How is Rent-A-Center rated?

Rent-A-Center has a 1.6 star rating with 390 reviews. 

When is Rent-A-Center open?

Rent-A-Center is closed now. It will open at 10:00 a.m. 

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