Raymour & Flanigan Furniture Inc

Mary H 

on BBB

5 years ago

my sales man was EXCELLENT PROFESSIONAL AND VERY PLEASANT, VERY HAPPY I WENT THERE . THEY HAVE A OUTLET STORE THAT UNLIKE BOBS YOU CAN HAVE ITEMS DELIVERED. NO PRESSURE TO PICK UP WITHIN 24 HOURS. EVERYTHING IN THERE OUTLET IS BRAND NEW NO DEFECTS. SO VERY HAPPY I WENT THERE !!!!! THE PRICES WERE GOOD AS WELL I HIGHLY RECOMMEND THEM .... OH HAPPY DAY FOR MY HARD EARNED MONEY 

Nicole V 

on BBB

5 years ago

I had a **** couch set delivered at the end of March. I had a friend come over in June and she sunk into our loveseat when she sat down. Upon telling us, we turned it over and noticed the fabric was torn underneath and the stuffing was coming out. (We got this couch right when quarantine started and no one has sat on it besides me and my fiancé! We have no children and no pets.) A service man came out and told me that sometimes they just don’t finish the bottoms! He also said it was repairable and he could re-stuff and sew i... read more

Mary R 

on BBB

5 years ago

Raymour and Flanigan forced me to sleep on the floor since my purchase in March 2020. I have a heart disease and a pace maker and they INTENTIONALLY forced me and my husband to sleep on only mattresses on the FLOOR, like a DOG!!! I need a LAWYER and the MEDIA INVOLVED IMMEDIATELY!!! I need HELP!! Some help me, please!! we are being DISCRIMATED against and I feel that Raymour and Flanigan hire Racist Workers which means they are a RACIST COMPANY!!! This is WHY I said. First of all my last name is *****, I live in a very nice ... read more

Ram S. 

on BBB

5 years ago

We purchased 5000$ leather sofa, (over last couple years bought $15k worth of products) with platinum protection; the material has Rip and recliner frame broken; we were given $3800 credit to buy new one, on a regular price furniture which is $800 more for each piece, after raising concern, The sales person Said can give 15% of which is still more price than others pay at store, on top of that needed to pay $229 for delivery- which is totally not fair and tired to arguing... now my new furniture won’t have warranty The quali... read more

Mary 

on BBB

5 years ago

I have been purchasing from Raymour and Flanagin for years. But my last purchase was awful all around. First the couch I ordered was not the one that arrived. I was pretty much told it was my fault. That this was what I ordered even though I had a copy of the couch I did order. It also took 2 weeks longer than expected to arrive and no one even contacted me to let me know. They left the wrong couch with me and I was told a manager would contact me. 2 weeks later no one contacted me. I finally called and inquired. After a lot... read more

Vicki H 

on BBB

5 years ago

Item arrived 3 HOURS AFTER THE DELIVERY WINDOW. The supposed delivery supervisor was snotty and flippant. I sent messages (several) to their ******** messenger account. Got an auto reply saying they would respond soon. Here we are 6 days later. Guess when I got a reply? A few hours after I sent another message stating if I didn't get a reply today I would be filing a complaint with the BBB. Like magic, a reply. The reply gave me an email address to contact to get in touch with a manager. Let's see how long, if even, it takes... read more

Nichole E 

on BBB

5 years ago

Ordered a couch and recliner back in May, have talked to customer service many times. Each time, my couch's delivery to the warehouse gets later and later. At this point, they're saying it won't get there until the end of the month. I dont understand how ANYTHING shipped domestically can take two months. Local customer service refunded me my delivery charge of $100 for the inconvenience - but honestly, it doesn't make up for two months of being without a living room set in my new home. I'll never recommend anyone buy ANYTHIN... read more

Sam J 

on BBB

5 years ago

If there was a zero star option, I would have given that as well. Extremely disappointed with the services and the merchandise received. We purchased Bedroom set, accent table,9 piece Dining table set and a Buffet in store we confirmed a delivery date of 7/3/2020 with $200 cash to be paid for delivery. The other option was $350 cash for delivery however, an hour after placing the order,the sales person called us stating the delivery would be on 7/4/2020 with an additional $50 for delivery. They promised us a $200 gift card i... read more

Mindy E 

on BBB

5 years ago

I had a mattress delivery today in Staten Island from Raymor & Flanagan. One of the delivery men was not wearing a mask! I went to this company because it is considered a reputable company. If I hadn’t had a mask to give him, I would not have let them in. The man said that his mask broke. Why didn’t the company give him more than 1 disposable mask? This should be common sense. I only bought a mattress during this global pandemic because I was in desperate need of a good night sleep. I will never buy anything from them again!... read more