Raymour & Flanigan Furniture Inc

Michelle G. 

on BBB

4 years ago

Go ANYWHERE else!!!! This is been the most infuriating company in the planet to deal with! Firstly we bought a sofa and loveseat 3 years ago, which only was comfortable for a couple months. With the platinum protection we also purchased, we had a technician come out literally one year after purchase and told us they couldn’t really do much to fix the MANY problems with these two pieces (the problems included sinking cushions, worn fabric, springs popping out of the seat!, sagging supports, etc...after ONE YEAR!!!) Both my hu... read more

MIGUEL R 

on BBB

4 years ago

Bought a mattress I clearly was not happy with after 2 weeks of trying it out. Because I didn't purchase their over priced mattress cover they would not exchange the mattress for me. Now im stuck ?? 

J 

on BBB

5 years ago

I went to Raymour & Flanigan less than a yea ago and purchased a Mattress, Frame, Pillow, and Mattress Protector. Spent $4000+. Now the girl who sold me the items was nice since i was spending money, but now that I need to warranty my pillow they are very rude. I have read numerous complaints about the Balance 2.0 pillow sucking and going flat, well mine did. Now they will not warranty it since the invoice I have says floor sample sold as is. The rude manager Peter explained to me ALL their items are floor samples since they... read more

Freda D 

on BBB

5 years ago

Today was the second time we stayed home for the same delivery and the second time it was wrong and we got nothing but aggravation! This company has the worst customer service and internal communication I have ever experienced. I don't know how they are in business! If they did not already have my money I would tell them where to put my headboard, footboard, frame and foundation and get them elsewhere. 

Jule B 

on BBB

5 years ago

They won’t let you give zero stars because that’s what I would give I had a delivery sent to my house and we told the delivery guy to put the blanket down because the floor was just done he said he didn’t need it because there was nothing to scratch the floor not only did he scratch the floor he put a gash in it and just ran out of my house I have called Raymour and Flanigan at the very least 5×1st I was told they would call me that day the next day I was told it took 24 to 48 hours but didn’t they get back to me it has been... read more

susan J 

on BBB

5 years ago

i ordered a sectional from them on july 17, 2020 and another order on Aug 17. when they called to ship the aug order (only a partial one as they didn't have the full order) i asked about the sectional i ordered in July. I knew it would take awhile but wanted to check. They said that order was cancelled on Aug 1 with no reason given (I didn't cancel it) and no refund of my money. They also didn't know when my missing furniture from the 2nd order would be sent. I called support with no luck. I have sent the following email to ... read more

Lynn V 

on BBB

5 years ago

Zero stars if possible. Placed order on 5/15- special order ready in 2 weeks. 3 pieces, a nightstand, chest, and dresser. After waiting 6 weeks it arrives. Dresser is broken so they don't deliver it. Chest arrives broken but it was inside and didn't notice until after they left. I was told to take pictures and they would send a repairman. Do you think I ever got a reply? Nope.. so I had to repair myself, Now I am till waiting on the replacement dresser so I call a few times. This store is notorious for giving you the run-aro... read more

Sabrina H. 

on BBB

5 years ago

If I could give 0 stars I would. I placed an order for pick up at my local store on July 10th. I received an order confirmation, and then a few hours later another one with a different pick up location and 1 item was missing from the order. I was confused and received no further updates, so on July 25th I contacted their customer service via text and received no answer. Two days later, July 27th, I sent a message again explaining my concern and I received a text back with the address to my local store, which didn’t answer my... read more

Tai K 

on BBB

5 years ago

I ordered furniture and was told the delivery date was three weeks from the time I ordered. I decided to pick up the furniture instead as I was have a gathering the following week. In order to prepare for the furniture and my gathering I threw out the old furniture. The day the furniture was supposed to be delivered to the store I was told, "sorry the furniture was not put on the truck." They then promised the furniture would be here that same week Friday. Here it is Friday and no furniture; again!! What do I do with family ... read more