Raymour & Flanigan Furniture Inc

William R 

on BBB

4 years ago

I must start by saying that trying to do business with Raymour and Flanigan (R&F) has been a nightmare. We purchased a bedroom set and mattress, buffet and hutch combo and four stool chairs on 12/4/20. The salesperson said they will deliver everything by the third week in January. 3rd came and went. They showed up about the end of the 4th week. When they started putting together the bed they realized the footboard and the buffet/hutch combo were missing. That's the beginning of our dilemma. We started calling, emailing the s... read more

Elisha O 

on BBB

4 years ago

We ordered a couch that was promised to us in late February, early March. When it did not arrive, and we received no communications that it would be late, I called. I was told we wouldn't receive it until early April. No, I said, that's no what we were promised when we gave you $2,200. After some back and forth, I was told a couch had become available and we could get it delivered the following week. I was given a window of 11-2. THE DELIVERY MEN SHOWED UP AT 7 AM. Do you know how many people are sleeping at 7 a.m. We have a... read more

Katherine S. 

on BBB

4 years ago

I went into the store and bought a mattress, cover sheet, an adjustable base, and a fireplace media console. I was fine with the mattress, cover sheet, and adjustable base, but the media console is what I have a problem with. I was told that it had a built-in speaker, but it does not. It only has a big black box above the fireplace. When the media console arrived, the workers scratched my floor. They refused to put the felt chair glides on the bottom. The biggest issue that I have is that my TV remote turns the fireplace on ... read more

Dee L. 

on BBB

4 years ago

I am not happy with this business because it sold me damaged goods 

LATOYA S. 

on BBB

4 years ago

I have been trying to order the ******** 6-pc. Microfiber Power-Reclining Sectional Sofa w/ Storage couch since January and my delivery date kept getting pushed back so I canceled the order. I’ve been checking RF website every day to see if there have been any changes, and on March 11, 2021, against my better judgment, I placed the order because the website said Delivery by March 15th. Of course, I call customer service and they say it’s back-ordered until June 3rd. I don’t understand why after speaking to the representative... read more

Jovanka M 

on BBB

4 years ago

I purchased a sofa 9/29/20. The expected back in stock date was late October. It was not in stock in October. I proceeded to be very patient with this company due to back order. I contacted them several times via chat because trying to get someone on the phone was a joke. The automated system would kick back to beginning every time you tried to get delivery details. Long story short, I did not receive my sofa time 12/30/21. The sofa arrived with a huge stain. I was not home at time of delivery or I would have had them send i... read more

Matthew M 

on BBB

4 years ago

THE WORST EXPERIENCE I’VE EVER HAD BUYING ANYTHING EVER. They took over a month to deliver 2 damaged items. Trying to get someone to help me fix the situation was impossible. Everyone speaks to you like you’re 8 years older. Had to cancel my order that I waited 5 weeks for. The furniture isn’t anything special either. Definitely not worth the money or the hassle. Use a different company. 

Jenna 

on BBB

4 years ago

I had a great experience in-store with the salesperson, but I am so bothered by the fact that R&F markets and pushes "free next day delivery" on their mattresses when I bought my mattress 4 days ago and it has yet to arrive. At the store we were told it was going to arrive tomorrow, as we were finalizing the purchase, an employee told us it will actually be 2 days as the mattress is in another state, that wasn't a problem (when in reality, the salesperson should have double-checked this before pushing free next delivery on u... read more

Barbara R 

on BBB

4 years ago

I purchased an adjustable base for my *********** mattress ... *********** gets 5 stars, Raymour and Flanigan get a big fat zero. I will never purchase another item from them ... EVER! First, they came to my house with a ******* headboard attachment kit ($54) instead of a *********** headboard kit ($24). Two guys spent more than an hour trying to jimmyrig that kit to my base. R&F let me think I was getting a *********** headboard attachment kit. They never even asked me if I would accept another manufacturer’s kit. Second, t... read more