Raymour & Flanigan Furniture Inc

Scott M 

on BBB

4 years ago

Purchased a couch from this store on 11/14/2020. My partner and I were told it would be delivered by mid-December because COVID help up the manufacturing supply chain. We thought this was fine and continued with our purchase. Mid-December passed and we called shortly after to check on the status of the delivery. We were told that it would take another 2 weeks. We proceeded to call every 2 weeks and kept being told the delivery was another 2 weeks out. During a call in January 2021, we were told there was only 1 remaining pie... read more

Laura L 

on BBB

4 years ago

Referencing the West Springfield, MA store. Ordered a leather couch set in 2016 and got the Platinum protection package which expires in December 2021. Our loveseat broke. I called to inquire about a service to fix it. They asked me to send photos via email. I did. Never heard back. I contacted customer service. They said they would have the store call me. Never did. I called Platinum and asked for an update--they said that service didn't even need to come out and look at it, they deemed OVER THE PHONE that they could not fi... read more

Nor F 

on BBB

4 years ago

The worst place to order a mattress from. I placed a order last week and was told the mattress will arrive next day. Also advertised as per there website. 8am in the morning next day get a phone call sorry the mattress sent to the warehouse was the wrong mattress. Also the pillow was sold out waiting on order. Please expect your delivery Tuesday. Monday get a phone call mattress should be delivered from 11-3. Tuesday morning oh we’re sorry the mattress arrived to the warehouse damaged we will deliver Wednesday. Bs company wi... read more

Emily T 

on BBB

4 years ago

TERRIBLE CUSTOMER SERVICE. I purchased a bed frame from them, and paid extra for the extended warranty. The footboard came in broken, and while I figured it might take a bit longer to get the issue resolved, I was not prepared for the run around they gave me. I tried calling their customer service many times, their hold times are long and their call back system is a joke and you never actually get a call back. So I submitted a couple claims including detailed pictures and explanation of the issue and was guaranteed a respons... read more

Linda C 

on BBB

4 years ago

I have been waiting on an order since Jan 5, 2021 and this furniture store has not given me the curiosity to inform me of anything it is Feb 23,2021 still no recliner. Now I’m being told March 3rd . And if you don’t call yourself you never will find out. I would never purchase from them again. This pandemic has not stopped the service of other reputable furniture companies. 

Janet 

on BBB

4 years ago

Ordered $4000 couch and chair from Raymour and Flanagan in Farmingdale, NY. One week after delivery the couch recliner is stuck in the recline position. Called salesman and he told us to call store. Stores immediate response is that they will send service out in a week. I explained that I don't want my new couch repaired I want it replaced. I was then transferred to the store Manager who said he could replace my couch if I pay the delivery fee of $150 - $195. I asked why I would need to pay for an additional delivery when th... read more

Nicholas 

on BBB

4 years ago

Terrible service, the couch i ordered broke as soon as i sat on it, now trying to get it fixed/ refunded has been a nightmare, i cant reach anyone. My advice DO NOT buy from Raymour and Flannigan 

Joseph S 

on BBB

4 years ago

DO NOT BUY ANYTHING FROM RAYMOUR & FLANNIGAN. And I say this because I have had a worse buying experience with this company than I ever have with any other company in my life. My fiancé and I have been waiting 4 months for our couch to be delivered, and it has now been pushed back to 5 months (which, rightfully so, I’m not confident will be the actual delivery date). First and foremost - we ordered this couch from Raymour and were then told that they ordered it from ****** Furniture. They are literally outsourcing merchandis... read more

Dale G. 

on BBB

4 years ago

Once the furniture is dropped off, there are no returns, no fixes, no repairs and no customer assistance. This should have been a red flag. What they delivered was lower quality than what we saw in the showroom. When we called asking for help, they cited their policy of no returns once delivered. We even paid the extra $300 for the extended protection plan, which covers nothing. We spent $3,700 total and have already ordered new couches from a more reputable company. The current set from Raymour and Flanigan we are trying to... read more