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Quick Quack Car Wash
- Automotive
- Colorado Springs, CO
About this business
Quick Quack Car Wash is an exterior express wash with "wash all you want" Unlimited Memberships, Free Vacuums, and sustainable business practices. Our Mission: We change lives for the better. Our Vision: Fast. Clean. Loved... Everywhere! Don't Drive Dirty!
Location details
1450 Harrison Rd, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Went to quick quack car wash on December 28th and the car wash broke my window. **************** in *************. ******* went in and found some of the part and put back together, with the exception of a cracked piece they could not find.An incident report was created. #******. ******* said she would credit my credit card the *****, but that has not happened. Said the Manager **** would call me back, but he has never called. **** have called the Support Line 2 times(1-888-xxx) in the last month to find the Status of my Mirr... read more
Business response:
Hello ******* - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. You were contacted regarding the result of your claim on 1/21 via email. The store leader was not aware of the request for the refund until your review here and they did escalate that request and you should have received that refund by now. As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than f... read more
Quick Quack automatically charged my cc without authorization. They attempted a charge on the 5th, but the funds hadn't been deposited and their program just kept putting the charge in until it went through. This is after I canceled because I was unaware that they had done this the prior month. I called their HQ's and spoke to an unknown gentleman that repeated the same thing over 5 times in a row and seem to be on some form of downers or "I just don't give a shi t about you, pill".Great Carwash, although you never know what... read more
Business response:
Hello ***** - we apologize that you had an unsatisfactory experience and for any misunderstanding or confusion that occurred during your visit to one of our locations. Our membership is a subscription that does auto-renew as our pricing boards state. We apologize if you feel this was not made more clear. In order to sign up for a membership, every customer must sign the terms and conditions at the time of account creation and provide their email address. We also send out an email immediately at the time of account creation w... read more
This review is for the locations on ******* *********** ******************************************* and North **** *******************************************************. I got two cars listed in my membership and every time I go to any of these locations I end up walking to the office to ask for towels, air compressors are off most of the time, it is disappointing, but guess what the staff is always asking for a five-star review on the web but they don't earn it !!! Only when the manager is around those places are operatin... read more
Business response:
Hello ****** - we apologize that you have had an unsatisfactory experience at our location. We have sent your concern to our store leader and asked them to look into this and to reach out directly to address your concerns. We hope to better serve you in the future.
TERRIBLE EXPERIENCE! This car wash scratched my paint in two places, multiple sweeping scratch marks. I reported it to corporate and filled out a report and their employee took photos of the scratches, but they NEVER fixed it. I have tried to reach the location manager (******, **) numerous times by phone and email to get it fixed and he IGNORES me. I am injured by this and my trust is broken. I guess I'll get a lawyer, since they won't remedy this.
Business response:
Hello ****** - we apologize for any breakdown in communication that you have experienced. We are glad that you provided your email with your BBB review so that we could connect with you as our store leader had not received any communications from you and was not aware of your situation. Our store leader has been in contact with you and will be happy to address any questions or concerns you have regarding your experience and we hope to be able to better serve you in the future.
Consistently sub par wash at this location. Poor service as well. I just spent 5 minutes sitting there until I revved the engine, about to leave, and the kid working got up out of his dark office. Evidentially he was too busy playing with his phone to notice customers as the first thing I noticed was the phone screen glowing in the dark office. Aside from the poor service, this location never actually cleans my car well ( I pay more than $30/month for the best). My back bumper is always dirty, mirrors solid spots from all th... read more
Business response:
Hello ***** - we apologize that you have had an unsatisfactory experience at one of our locations and that our team member did not greet you appropriately during your visit. We would like you to know we always offer a 100% clean car guarantee. If you are ever not completely satisfied with your wash pull around and let us know. Well do everything we can to make sure you dont drive dirty. Our store leader would love an opportunity to reach out directly to address any concerns or questions please send us your contact info and w... read more
I went to cancel a subscription for two cars we had. Upon getting the notification that they were removing the cars they said that a third car on the subscription would still stay active. It took me a minute but I recognized it as a car we had sold two years ago and explicitly remember going to a Quick Quack location two years ago to have them take that car off the account. I reached out to them saying that I had Quick Quack take that car off the account and they replied back saying they had no record of receiving a cancella... read more
Business response:
Hello **** - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms and also available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can ca... read more
My vehicle was damaged going through their car wash. Their compressor went out wile my car was going through their wash. It scratched my car all over. After calling over and over I got a response about my car and she denied my claim with out looking at my evidence or talking to me. our system doesnt scratch cars. After I prove that wrong, they changed the story saying my car was too dirty. Really? Isnt that the point of going through the wash? During my investigation of this company. I found many many insurance Claims and ju... read more
Business response:
Hello ************** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim from last year, but as we explained, the marks on your vehicle are not consistent with anything that could have been caused by our wraps. At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of d... read more
Had an incident happen in the car wash. As soon as my vehicle entered the wash and passed the first foam spray, I heard a loud bang and was not sure what it was. After the window cleared from the foam. I realized that the vehicle in front of me some how ended up right on my bumper. So throughout the entire wash our vehicles kept hitting each other. Told the so called manager on duty. And first thing he said was, that is not our problem, you need to go talk to the other person that was in front of you and get thier informatio... read more
Business response:
We apologize for any frustration you have experienced. Your incident occurred on 10/19. When an incident report is filed our team is trained to inform our customers that we will be in contact within 3 business days to allow our store leader enough time to review the footage with their varied schedules. We apologize if this was not explained correctly and for any frustration that resulted from that. Our store leader has informed us that he did speak with you after he had viewed the footage of your wash on 10/22. Upon entering... read more
Charged me $31.99 a month for over 2 yrs. I only agreed for only 1 month of there services. Not realizing they were taking this money out my account. Quick Quack did inform me that I have not used there Car wash but they would only refund me for 3 months. Still keeping over $600 of my money.
Business response:
Hello **** - we apologize for any misunderstanding of our memberships that you experienced. Our memberships are a subscription that does auto-renew until canceled by the account holder, as advertised. When every account is created, every customer signs the terms and conditions, which include all membership details and our cancellation instructions and policies. We also immediately send a welcome email to every new account holder with the renewal date, the renewal price, and a link to these terms for reference. These terms an... read more
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.4 star rating with 880 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is closed now. It will open at 7:00 a.m.
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