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Quick Quack Car Wash
- Automotive
- Colorado Springs, CO
About this business
Quick Quack Car Wash is an exterior express wash with "wash all you want" Unlimited Memberships, Free Vacuums, and sustainable business practices. Our Mission: We change lives for the better. Our Vision: Fast. Clean. Loved... Everywhere! Don't Drive Dirty!
Location details
1450 Harrison Rd, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
We've changed cars a few times this year. We bought 2 new ones recently so we had to have temp tags before we got our permanent ones. One of them the dealer screwed up and took way too long to get ********** so we borrowed a dealer plate. We finally got those plates and Quick quack refused to let us change the plates. So when we get our new plates for our other car we won't be allowed to change that either?! We canceled and she said we had the membership for the rest of the month but we can't use them because we don't have t... read more
Business response:
Hello ********* - we apologize that you have had this issue with your account. We never refuse the option to change your license plates for your account. Every customer is able to change their plates by contacting customer care at ************. We do have a limited number of free changes per year, but you can change as needed with a small fee if you exceed the yearly limit. However, if you cancel, we cannot change plates after the cancellation has been processed. Our customer care supervisor would be happy to reach out direc... read more
Reported damage to the car wash and submitted an incident report on 8/29/23. ********************************* Store Leader #**** emailed me on 9/9/23 saying they would replace the part in my roof rack and asked me for my vin number which replied with. I followed up 2 weeks later with a phone call to his number and no answer and voicemail box was full. I decided to email him after that. Since then I have emailed him 5 times, called him 5 times and texted him. He hasnt answered any of my inquiries. So I decided finally to cal... read more
Business response:
Hello ****** - we apologize that you had this experience and for any breakdown in communication that occurred here. We have reached out to our store leader and they have informed us that they have reached out to you today and explained the delay and apologized for that inconvenience as well as gave you an update on this claim. We appreciate your patience and understanding in this situation and we hope we can better serve you in the future. If you have any further issues, please feel free to reach out directly to the store le... read more
Be ware!!! High pressure sales for discounted first month. I was told I could cancel on the spot before renewal. Well. Found out you have to give **** days notice and if you cancel less than 45 days then $5 fee. Sure seems like a scam to me. Buyer beware!!!
Business response:
Hello **** -we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel S... read more
After many years in the "flock" my patience is flown. My 2023 ****** Tacoma sustained damage due to a vertical brush bar on August 8, 2023. *** impact of the brush assembly rocked my vehicle so severely the driver's rear quarter panel wheel well guard was damaged by the brush/pole assembly on the opposite side. *** malfunctioning assembly caused damage to the passenger side front wheel well guard, scratches in the paint from the headlight to the passenger's door, and the passenger side mirror assembly. I immediately came to ... read more
Business response:
Hello ******** - we apologize that you had an unsatisfactory experience and disagree with the outcome of your claim. We have completed a thorough investigation of your incident and have agreed to cover the mirror that was damaged during your wash. However, there is insufficient evidence that the trim was damaged during this incident as there are no other scratches on the vehicle.At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in... read more
Regretful Experience Extremely unprofessional manager at this location. I went to get my car washed for the first time and noticed a s**** got stuck after my car wash when I came home. I called their office but no one ever picks up the phone after 7pm even though this place is open until 9pm. The manager wasnt there. Then I tried calling their corporate office and after 30 minutes of hold time, I was told to go file a claim at the same location. Again, the manager wasnt there. I filed a claim but the manager never responded ... read more
Business response:
Hello Chandra * we apologize for any frustration you have experienced. However, this claim was denied because there is no evidence it was caused by the wash. You did not notice the s**** in your tire until you arrived home that day and could have been picked up anywhere in your travel, including the construction zone across the street from the wash since that is the direction you came from. With washing ****+ cars everyday and regularly cleaning throughout the day our wash floor remains very clean and free of any debris. We ... read more
Purchase 1 month of car washes and told the cashier that I did not want a subscription or to have my card saved on file. They set me up for automatic payments without permission and no copy of contract. **************** refuses to refund even when shown the invoice does not state auto renewal. Do not purchase any month of service from them. They will not refund you and keep your card on file against your request.
Business response:
************** - we apologize that you have had an issue with your account. We would be happy to have a customer care supervisor look into this. Please send us a copy of the invoice you have, your phone number, and license plate to ****************************** and we will have a supervisor reach out directly to assist you.
Love this *** wash, best one Ive found. Cleans the *** the best and you cant beat the price! No comparison to Mister *** wash
Business response:
Thank you *****! We are glad to hear you have had a great experience with us and we look forward to serving you again soon!
Car wash broke my tire valve stem. Gave me a flat tire. Brand new 2023 Tesla. They refuse to pay. Took a long time for a response. When I finally got a call the manager hung up on me because I said ** leaving a bad review. His name was *******
Business response:
Hello ***** - we apologize that you had an unsatisfactory experience and disagree with the outcome of your claim; however, as our store leader explained this claim was denied because the valve stems on your vehicle, as you stated to our team, are aftermarket. As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. Unfortunately, we do not cover aftermarket items. Our location washed over 500 veh... read more
Dear Sir/*****,Subject: Complaint Regarding Damaged Vehicle and Lack of Response from Quick Quack Car Wash I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding an incident that occurred at ************* facility on July 1st, 2023. On this date, I brought my 2011 ****** Tundra pickup truck to your establishment at Quick Quack Car Wash located at ******************************************************************************** for a routine car wash. While my vehicle was in... read more
Business response:
Hello ***** - we apologize that you have had this issue and for any breakdown in communication. Our store leader has emailed you this morning and is waiting for a response to further discuss your claim. If you have not received that email please send us your best contact info and best time to contact to ****************************** and we will make sure the store leader has the correct information to contact you as soon as possible.
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.4 star rating with 880 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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