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Quick Quack Car Wash
- Automotive
- Colorado Springs, CO
About this business
Quick Quack Car Wash is an exterior express wash with "wash all you want" Unlimited Memberships, Free Vacuums, and sustainable business practices. Our Mission: We change lives for the better. Our Vision: Fast. Clean. Loved... Everywhere! Don't Drive Dirty!
Location details
1450 Harrison Rd, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
First off I was discriminated against and they wrongfully terminated not only my membership but my wifes as well after we paid our membership dues. They refuse to reimburse us and deny access to the location.I would like to rectify the situation prior to filing a lawsuit. How absolutely unprofessional the young staff is to call a customer a B***h! After numerous emails to the corporate office, I have yet to receive a valid response.At this point I expect to speak with someone who is higher than a regional manager. The situat... read more
Business response:
Hello ***** - We are sorry to hear that your visit to one of our stores wasn't the experience you expected. We work hard to ensure each customer has a great experience, and take it very seriously when that's not the case. Please accept our sincere apology for not meeting your expectations.To help us look into this, please send us your phone number, license plate, the date of your visit, and which location this incident occurred to ******************************* We will contact the Store Leader to look into this and reach ou... read more
Where do I start with this incident that took place in June..Going thru thr car wash the car in front got caught in the brushes Ling story short the brushes slung her backwards into my vehicle..so instead I asked for monetary settlement well the appraisal was submitted several months ago the Manger said he approved it the regional manager approved it and the check is ready just waiting on the director who ever that is ...months have gone buy and just a complete run around...Quick Quack Car wash on *************** in ******* ... read more
Business response:
Hello ****** - we apologize for any frustration you have experienced. You have been patient with us and we do apologize for any inconvenience. We have checked and looked into this and found that a check was cut and mailed to the location on 9/15; however, we have realized that that check was never received and must have been lost in the mail. Our store leader was not the one to originally handle your claim and has been trying to look into this and make it right. We have instructed accounts payable to void the original check ... read more
Canceling a membership is a difficult process. I used their online form to make the request. I took screen shots of this and also provided these to them. They told me I must not have submitted it. They said they needed proof of an email that was sent to me. It has been less than 30 days and I never delete my emails. It was not in my spam folder. I have a whole slew of "come back and visit us" and invoices from them but nothing in regards to cancelation.As far as their services, they left a white streak on my windshield that ... read more
Business response:
Hello ******* - we apologize for any issue you have had with your cancellation. When you submit an online request it is automatically followed up with an automated email confirming submission. If you did not receive this automated email it means that your form did not fully submit and we did not receive your online request. We sincerely apologize if this is the case. Our team does their best to answer every online request that comes in within 48 hours, but if the form did not fully submit we would not have been made aware of... read more
We signed up for the program over a year ago liked their wash so we added a second vehicle last May, because they said 2nd vehicle is only $17 so we decided to add it. 3 months later checked my bank statement and they were charging me for my original vehicle 1st car $29.99 and $48.99, called customer service and the first girl told me there was a third vehicle and it also put a lady's name that I don't recognize, under my last 4 of my credit card. The girl from customer service said she will notify manager for a call back th... read more
Business response:
Hello Lalie - We apologize that you have had this issue with your account. You emailed us yesterday with all the information we requested from your other social media reviews regarding this situation and we did forward this to our customer care supervisor so that they can look into this and reach out directly to assist you with your account. They will be in contact with you as soon as possible to go over your account and address your questions and concerns.t
I thought I was paying for a month with a credit card, only to find out it was a monthly subscription, which I did not want.. Now I notice on my bank statement it shows I was paying for several months.
Business response:
Hello Donald - we apologize for any confusion or misunderstanding. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. In order to sign up for a membership, every customer must sign the terms and conditions at the time of account creation. We also send out an email immediately at the time of account creation with all the membership details including the renewal date, renewal price, and these terms and conditions. We try to do everything we can to be clear with our customers. We ... read more
BILLING FIASCO...My current experience with the company has been a royal pain. I recently started a new membership and shortly after I added my girlfriend's vehicle. I've washed my vehicle 6 times there and every time the attendant said I don't have a membership for my vehicle but my girlfriend's vehicle shows up. I've now called in four times to get it worked out, each time the main office says it's fine but when I have tried to get a wash they can't find my vehicle. I asked to cancel the membership so I could start a new o... read more
Business response:
Hello ****** - we apologize that you are having this issue with your account. Our customer care supervisor would like to look into your account and see what has occurred here, please send your phone number, the license plate of both vehicles, and the last 4 of the card being charged to ****************************** and we'll have them look into this and reach out directly to assist you.
The one on **** in ******, ** ripped me and my husband off. I normally don't write bad reviews but I think this one deserves one. When we signed up there was a "promotion" for *****. They never charged us that from the beginning. They charged our card ***** for 5 months before we noticed. We even asked months before that to cancel any services we had w them. They didn't. They continued to still charge our card. When we finally noticed we called to the customer service department and this Asian lady was being so completely ru... read more
Business response:
Hello ****** - we apologize that you have had this experience. Our customer service supervisor would love an opportunity to look into this and assist you. Please send your phone number and license plate to ****************************** and we will have them reach out directly.
We went to Quick Quack car wash on Friday, the 1st. We were in ****, **** for a funeral and stopped by the 800 South store for a quick wash. The manager, ******, was very helpful and got us right through. We were very pleased with the cleaning job on our truck. Thanks Quick Quack, well be back!!
Business response:
Thank you ******! We appreciate that you took the time to review. We are glad that you had a great experience with our team. Please accept our condolences on your loss. We hope to serve you again soon.
I have been going to Quick Quack since they first opened out in the Palm Springs area. I have tried 4 different of their car washes, but with the higher price of gas, I go to the one that is less than a block away. My problem that I keep having is and I have the BEST wash is the armor all. When it is sprayed in the tunnel at the end of the wash. It gets all over the undercarriage of the car, the mag wheels, and on my paint job. For example today, the coating of armor all was so thick that it was dripping on my cement drivewa... read more
Business response:
Hello ***** - We apologize that you had this experience at our location. We would like you to know we always offer a 100% clean car guarantee. If you are ever not completely satisfied with your wash pull around and let us know. Well do everything we can to make sure you dont drive dirty. Our store leader would love an opportunity to reach out directly please send us your contact info and which location you are having this issue with to *******************************
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.4 star rating with 880 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is closed now. It will open at 7:00 a.m.
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