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Quick Quack Car Wash
- Automotive
- Colorado Springs, CO
About this business
Quick Quack Car Wash is an exterior express wash with "wash all you want" Unlimited Memberships, Free Vacuums, and sustainable business practices. Our Mission: We change lives for the better. Our Vision: Fast. Clean. Loved... Everywhere! Don't Drive Dirty!
Location details
1450 Harrison Rd, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
This review is in regards to the Quick Quack location in ********, ** on **********. I wish I had read all of the 1-star reviews prior to entering the car wash and how many people have suffered from car damage at this carwash, that ultimately goes ignored and brushed off. My review below: I went to this car wash for the first time on 5/19, hoping to give my son a great experience after a long day at school.I went through the car wash multiple times, paid for the most expensive wash because I wanted wax and clean wheels, yet ... read more
Business response:
Hello ******* - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. The note in your pictures was not written by our store leader. We apologize for any confusion or misunderstanding that you experienced when he met with you, but at that time he informed you he "would do what he could" and made no guarantee to pay entirely for a part without an estimate to guide this approval as any incident claim has to go through a full claim process before resolutions are decided. As our sign... read more
Nothing wrong with the wash. I believe they used deceptive trade practices to trap people into monthly memberships and make it difficult to get out of. You can sign up online but there's no way to cancel online. Plus if you're within 10 days before you cancel it automatically renews and you have to wait another month! I've complained to the company twice with no satisfaction and now I'm using a different car wash good luck!
Business response:
Hello **** - we apologize that you have had an unsatisfactory experience. When every account is created the customer signs the terms and conditions of our membership. Also immediately upon account creation we send a welcome email that includes all the membership details such as renewal date, renewal price, and our cancellation terms. Our terms and conditions are also always available on our website for your reference. We do everything possible to have this information presented and available to our customers to make understa... read more
Car wash ripped off tow plate cover on 2022 BMW X5. Store verified their fault. Told me to replace and would reimburse in 21 days. It has been nine weeks now and no reimbursement. Contacted Clarissa the manager on cell phone by text. I believe this is company cell phone. She assured me a week ago she would be in contact the next day. She never contacted me again. I have left multiple voicemails, text messages and visited store and left message to contact me. Additionally I have called customer care line at quick quack and th... read more
Business response:
Hello Christian * we apologize that you had this experience and for any frustration you have experienced. We understand that any damage is upsetting and we apologize that our claims process took longer than you expected. Our store leader has been communicating with you while we wait for the check to be delivered. Again we apologize that you had this experience and for the wait that only added to your frustration. We hope that you are happy with your resolutions and we hope to better serve you in the future.
I am going to take a wild guess and say this location has a new manager. As the employees have had attitude, had entitlement and control issues. The manager is never there. She does not return phone calls nor does she return emails. Since I have been a member at Quick Quack for several years I know how good the customer service is at ALL the other locations. What is not good for Quick Quack is if there is someone new to this service and they experience the unprofessional, rude service this location gives. It is likely they w... read more
The extreme force of the car wash spinning brushes ripped off a piece of my wifes vehicle trim. An incident report was filed by a manager who was not apologetic and seemed to just be going through the motions. I was told I would be contacted within 72 hours after the video footage was reviewed. After a week and a half without anyone reaching out to me, I called the Quick Quack customer service department only to learn that I was speaking to the headquarters customer service and not the location I visited in ********, **. Sin... read more
Business response:
Hello ******* We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage which is clearly posted at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. A chrome piece came off your vehicle at the blowers which are set to 8... read more
There car wash tunnel bay machines damaged my vehicle and I was never called or emailed back after filling their incident report. I have had to take weeks to track down the location management that came up with different excuses of not being liable when you can clearly see the part/ trim is on my vehicle entering the tunnel and ripped off and broke in pieces exiting the tunnel on their camera system. I do not appreciate how I have been treated and being denied damage caused by the car wash to be restored to the condition of ... read more
Business response:
Hello ****** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. This claim was denied due to the age of the vehicle as well as preexisting damage. You did state to our team member that helped you with the claim that you have had to glue this piece of his vehicle on multiple times now. As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. Over ... read more
This month I went out of vehicle. They told me I would not be charged and then I was charged $15.. then today I'm charged $44 and some change. I called to find out why I'm being charged so much they told me that they were charging for the regular unlimited service plus the extra vehicle. So I asked how come I'm being charged when for the other vehicle when I already got charged on the 15th. They said I was being charged for a partial month. I told them I had barely signed up April 8th. So I asked them to take the additional ... read more
Business response:
Hello ****** - we apologize for any frustration or misunderstanding that occurred here with your account. You added a vehicle to your account for the discounted add-on price of $15 on April 8th. Adding a vehicle onto your account does not change the renewal date of your account. Your account will continue to renew on the 30-day cycle that you initiated when you started your membership. Your account was renewed, with the new vehicle as well, on April 19th. Our additional vehicle pricing is deeply discounted and therefore is n... read more
On 04/11/22 I went to the QQ Car Wash in Roseville on Blue Oaks Blvd with my 2019 Toyota, like I've done 27 times before because I have a best wash membership, when i was going through the wash I noticed some of the equipment wasn't working, ( every single time i go through this wash something is NOT working), and after the wash I pulled my truck around to the vacuums to wipe it down and vacuum it out I noticed my passenger side mirror was damaged and missing parts. I contacted a worker and he took a report and a picture, he... read more
Business response:
Hello **************** - we apologize that you had this experience and for any inconvenience, this situation has caused you. As we explained, the damage claim process does take some time and is not an immediate process. We thoroughly investigate every damage claim that we receive to determine the cause and work with our customers for a resolution. Your claim has been sent to the incidents team and has not been delayed in any way. You will be contacted as soon as possible to discuss the next steps in the claim process and wor... read more
On 3/14/22 I went through the car wash and at the end of the wash I realized my passenger side rear view mirror was hanging off. Vehicle was an 2013 vw convertible beetle. I placed an incident report. But to sum up the situation I was told since my vehicle was more than five years old there is nothing they can do. And Im sure that at the time of incident I wasnt an quick quack member. Just a waste of time. I was told they have Im guessing something written outside somewhere at the wash that states if your car is older than f... read more
Business response:
Hello ****** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed... read more
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.4 star rating with 880 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is closed now. It will open at 7:00 a.m.
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