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Quick Quack Car Wash
- Automotive
- Colorado Springs, CO
About this business
Quick Quack Car Wash is an exterior express wash with "wash all you want" Unlimited Memberships, Free Vacuums, and sustainable business practices. Our Mission: We change lives for the better. Our Vision: Fast. Clean. Loved... Everywhere! Don't Drive Dirty!
Location details
1450 Harrison Rd, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Lodi location recently converted to quick quack. First, they raised the price to $12 and eliminated the employees who would dry the car windows and double check the job. Drove through around 8:15 on my way to run some errands in ********. Got out and found the back window and trunk hood barely touched by the wash. I dont know if theyve changed the setting or equipment but a ***** accord doesnt get cleaned. Went back when I got back to town and was first denied a rewards until I made the manager come over. This time I watched... read more
Business response:
Hello *** - we apologize that you have had an unsatisfactory experience. We understand that change is hard and we hope that we'll have the opportunity to earn your trust and your business. We have owned a operated this location for the last 5 years but we have finally made the transition to our brand. We did not eliminate any employees - you will notice all the same employees when you visit the location but they may be working in a different capacity. We do not offer towel drying any longer as it is not necessary with our up... read more
A big shout out to Mr ***** for his excellent customer service and support who works at the Quick Quack location in *******, **.Mr ***** and his staff is always polite and courteous, and we would also like to thank Mr ***** for his service to our great nation as a Marine, thanks again sir.
Business response:
Thank you ****! We are so glad to hear that you had a great experience with *********** We are lucky to have him on our team and appreciate your shout out! We look forward to serving you again soon!
I only live near a QQ for 6 months out of the year. When I was asked if I wanted to do the monthly charge I said I didn't want it to be recurring as I knew I wouldn't be using it come ***** The person working told me no, its not a subscription, I just get recharged when I use the wash. Today I was charged ***** and I haven't used the wash in three weeks. SO apparently it is a subscription and my theory is the agent makes some commission when they get people to sign up, so they lie to get the account. When I called customer s... read more
Business response:
Hello ********* - we apologize for any misunderstanding or confusion you had regarding your membership. According to your account you signed up for a membership with us in March 2023 and have used the membership every month since then with the charge auto-renewing each month. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for refere... read more
I've been with them since they opened this location on ************ but canceled my membership today after discovering that they upgraded me to the highest plan they offer without my approval. When I called customer support they put me on the plan I had but at a higher price than what I was paying.So I lost my grandfather in price due to them upgrading me without my permission.Be warned keep a close eye on your account they could upgrade you without your permission and then want to charge you a higher to put you back on the ... read more
Business response:
Hello ****** - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your visit. We would be happy to have a customer care supervisor look into this and reach out directly to address any questions or concerns - please send your phone number and licence plate to ******************************
I had created Incident Report for a loss while car washing in *********, ** at 6/15/2023. Quick Quack Wash promised me to call within 3 business days but nothing has been made despites 5 business days already elapsing. I'm filing a small claim to OC Court and complaints to Attorney General of ** as well.
Business response:
Hello Moon **** - we apologize that you have had this experience and for any delay in communication. Our store leader for ************* location is out on medical leave, the store leader who is covering their store has been made aware of your situation and apologizes for the delay in contacting you. They will be reaching out today. We hope to better serve you in the future.
We took our truck to Quick Quack for a wash and came out with a shattered windshield and damages to the top of our truck. We have still not been contacted about what they will do to make it right. After being told we would hear from someone in 3 business days.. it has now been 8 business days. Hoping we don't have to open a small claims to get our vehicle fixed but will if we have to. Never returning to this company and advising all our friends and family to do the same. HORRIBLE COSTUMER SERVICE. Not surprised that they hav... read more
Business response:
Hello ******* - we apologize that you have had this experience and for any breakdown in communication. Our store leader has been trying to reach you via the contact info provided on the claim, but has not been successful. He will attempt again via the email on this review, but if you could send us your best contact info and best time to contact to ****************************** we will make sure he has the correct information for you so that he can connect with you regarding this claim.
I was charged today, **** 6th for a membership I canceled on May 8th via an attendant at the location I formerly lived by. When I inquired as to how to cancel my membership, he told me he could take care of it on the spot. I asked when my membership would end and he told me my last day would be **** 6th & my card would not be charged further. I called customer service today, spoke with an agent & a manager & was told it was MY fault the membership was not properly canceled & it was against policy to refund the charge for ***... read more
Business response:
Hello **** - we apologize that you have had an unsatisfactory experience. All calls, emails, and requests to cancel from the locations are recorded in our database and unfortunately when you spoke with our customer care agents they did inform you that there was no record of any request to cancel for your account. We would be happy to have the store leader reach out directly to look into this and address any questions or concerns about your experience. Please send your phone number and license plate to ***********************... read more
Ive been sitting in line for over 30 minutes. No car has entered. There is a huge line.
Worst customer service. We purchased a multi car monthly recurring membership. We used it 3 times then they decided to do a 12 days of free car washes all day long and we cant get near the place. They didnt have the courtesy to keep one lane open for their existing customers and they are just rude about it. The parking lot is blocked and you get stuck trying to just get out. Poor planning, poor management, no response to my lodged complaint with customer service over 5 days ago. Consumer beware. It speaks volumes about a com... read more
Business response:
Hello ******* - we apologize that you had an unsatisfactory experience at our newest location. It is a long-standing tradition to hold 12 days of free washes every time we open a location. This is meant to be a celebration for the community and we apologize for any upset or frustration it has caused you. The 12 free days are limited to one location, but our memberships are valid at any location to avoid any disruption in service. We have already sent your contact info to our store leader and they have informed ** that they h... read more
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.4 star rating with 880 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is closed now. It will open at 7:00 a.m.
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