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Quick Quack Car Wash
- Automotive
- Colorado Springs, CO
About this business
Quick Quack Car Wash is an exterior express wash with "wash all you want" Unlimited Memberships, Free Vacuums, and sustainable business practices. Our Mission: We change lives for the better. Our Vision: Fast. Clean. Loved... Everywhere! Don't Drive Dirty!
Location details
1450 Harrison Rd, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Quick Quack car wash broke the windshield of my truck. I spent hours and hours trying to get someone to acknowledge the damage and NOT ONE representative of Quick Quack ever even attempted to fix the problem. My wife and I while in the car wash heard a loud noise when obviously there was a malfunction in the car wash equipment. The customer service representative stated that they would review the camera footage and let us know. (Crickets) I would NEVER use Quick Quack again and would shout to the world that it is a crooked o... read more
Business response:
Hello ************** - we apologize that you had an unsatisfactory experience and for any frustration it has caused. Unfortunately, this claim was denied and you were notified of that decision and provided with a written explanation of why this type of damage would occur. This claim was denied because you did have a rock chip that spread into a crack during the wash due to the temperature extremes. Nothing malfunctioned or hit your windshield during the wash to cause this crack. Unfortunately, this is a case of pre-existing ... read more
The railing damaged my rim and tired 8/1/23 at the ******** Quick Quack car wash. The manager said he had to check out his equipment to assure thats what damaged my rim when the employee there clearly heard and seen the damage that was done because it was so loud. The manager did nothing to reassure the damages would be taken care of. He insisted the car wash never damages property. This is the second rim this car wash has damaged I filed a complaint on both and the first one was in July 2023 he never followed up. I had to h... read more
Business response:
Hello ****** - we apologize that you have had an unsatisfactory experience.We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. We have spoken with our store leader and they did explain that your original claim in July was denied because it was for the passenger rear tire. Our convey... read more
This place is a rip-off! I sold my car right before my membership renewed. I tried to cancel and it would not let me. It charged my card and when I called in to have the amount refunded to me as I sold the car, I was told they could not refund me. The reason because I have to give a 3 day notice. Are you serious?? What place can not issue a refund? It was just barely charged to my account and I no longer have the car, so the membership will not be used. I give ZERO stars!!!
Business response:
Hello ****** -we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms and also available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can c... read more
Been a member for over 3 years and used it hundred of times. Recently, the Spring, ** ******* location, scratched my new Ram **** Blue and took an incident report and was suppose to reach out within 3 days. Day 7 I called and they said the store manager would call right away. 2 days later and finally get a call from an employee and she said, "We checked the film and there was no damage to the truck exiting the wash." I said oh yea, you can see it clearly on a semi-wet truck pulling out of a car wash." She then said she would... read more
Business response:
Hello **** - we apologize that you have had this experience and for any delay in communication. We have reached out to our store leader and they have informed us that they have been in contact with you and are working together for a resolution. We hope we have the opportunity to provide you with a better experience in the future.
I wish there was an option for less than 1 star. I hate to give them this because most of the workers at the car was are very friendly and helpful. The ******** Trinity ****** converted from ******* Car wash to Quick Wyack. I had an incident report on July 9th. I was informed that *****, the manager, would call me. I have called CS over 8 times and I am always informed that ***** would call me. I have also asked ***** his regional to call. I am still waiting for her call. I was informed that they will review the video and ca... read more
Business response:
Hello ***** - we apologize that you have had an unsatisfactory experience and for any delay in communication. We did reach out to our store leader and they informed us that they have been in contact with you and have an appointment to meet with you today, July 28th. We hope that your incident can be resolved soon with this meeting and that we will have the opportunity to better serve you in the future.
When canceling your membership you have ****** it first how to cancel because on the ** app they don't have the way to cancel it. And there not gonna refund you if you cancel on the end date of your membership.
Business response:
Hello ***** -we apologize for any issue you have had with your cancellation. You can cancel your account on your MyQQ app or by calling customer care directly at ************. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms and also available for viewing on our website. We do everything possible to be clear... read more
Great service. ***** was very helpful at the soncy location. Highly recommend!!
Business response:
Thank you, *******!We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!
I enjoyed my visit great customer service everybody is extremely friendly
Business response:
Thank you ******! We appreciate the review. We're so glad to hear you enjoyed your experience.
Ive had the quick quack membership on and off for years, this most recent time I signed up I did it because I was temporarily driving Uber to support my family.Well we were struggling financially and I wasnt able to make the payment at that time. I didnt read the fine print, I figured that theyd just cancel my membership, or at least pause the clock on my membership until I could make the payment. I just talked to them on the phone and they explained that its a subscription, and if I miss a payment I have to make up the paym... read more
Business response:
Hello ******* -We understand and empathize with your financial situation. Our current policy requires settling previous payments before assisting with billing or payment options. However, we'd like to let you know that if you reach out to us before the bill is processed, we can help pause your membership and prevent the payment from being processed. Your feedback is valuable, and we are continually reviewing our policies to improve our services.
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.4 star rating with 880 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is closed now. It will open at 7:00 a.m.
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