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Quick Quack Car Wash
- Automotive
- Colorado Springs, CO
About this business
Quick Quack Car Wash is an exterior express wash with "wash all you want" Unlimited Memberships, Free Vacuums, and sustainable business practices. Our Mission: We change lives for the better. Our Vision: Fast. Clean. Loved... Everywhere! Don't Drive Dirty!
Location details
1450 Harrison Rd, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I had my car washed at the West Sacramento store on Washington Blvd. today. I noticed that the prices had gone up. The woman who took my payment said the price hadn't changed at all and claimed that she'd worked at that store for two years. However, when I checked my bank records, I saw that the price had risen from $17.99 on April 30, 2023 to $21.99 today.I don't appreciate people lying to me. This isn't the first time, so I'm going to look around for another car wash.
Business response:
Hello ******** - we apologize that you had this experience and any confusion that occurred. We have had changes to our pricing structure recently. We have added a new wash - The Ceramic Duck - as our new top wash. With this change, our former top wash, The Best or the Lucky Duck - is now our middle wash. We did also remove the "Better" wash which was our middle wash before to continue to only offer 3 wash levels. It sounds like you received a Better Wash on April 30th and a Lucky Duck today which are two different washes. Th... read more
I love QuickQuack because not only is it a fun experience to go through the car wash, but they have everything I need to vacuum and detail my car too! When I leave, I feel like Im driving a brand new car again!!
Business response:
Thanks *******! We appreciate you taking the time to share your experience. We are glad to hear you have enjoyed your experiences with Quick Quack and we hope to serve you again soon!
In mid April 2023 my car was damaged while in the tunnel of my local Quick Quack car wash. I immediately filed a report / claim. I was contacted less than 1 week later by Quick Quack. I was told that they had determined by video evidence that the car in front me had applied the brakes, causing the problem. I asked for a written report as well as documentation. I was told it would be forthcoming. I have called 3 times and written to corporate. Now almost 1 month later I still have been provided NO DOCUMENTS.CUSTOMER SERVICE S... read more
Business response:
Hello ***** - we apologize that you had this experience. Our store leader emailed you on April 21st explaining the result of your claim and offering assistance if your needed documentation for your insurance. On May 4th they emailed you again with the requested video and details. We have provided the information you have requested. We do apologize that you had this experience. These types of incidents are rare, but when they occur we do try to help if we can. Unfortunately, the driver who caused the incident is at fault and ... read more
My car was damaged while I was being checked in. The wind blew a plastic decorative rock without me knowing and it stopped at the front of my bumper. I proceeded to the wash bay and heard a noise I got off and the decorative rock was in font of my bumper causing damage. The employee rushed and moved it before I could take any pictures. The damage claim was completed and the manager **** told me he would contact me within 72 hours. I haven't heard anything from him and this happened 3/1423. I called customer service and expla... read more
Business response:
Hello ****** we apologize that you had this experience at our location and for any frustration you have experienced. During your visit a decorative rock did blow into the lane as you were entering the wash and came into contact with your vehicle. Our team member tried to assist by removing the rock. Our store leader arrived as this occurred and told you to go ahead through the wash and that he would speak to you after. There was an issue while loading your vehicle onto the track so our store leader walked up to help. You wer... read more
I went through car wash, got stuck and then rear ended by another vehicle They are not cooperating and blaming me for being stuck in the car wash
Business response:
Hello **************** - we apologize for any frustration you have experienced and that you disagree with the outcome of your claim; however, as our store leader explained there was no malfunction of the track during your wash. The footage of your wash shows that you engaged your vehicle, removing it from neutral, at the tire shine section and failed to exit when prompted by the lights causing this incident. Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove yo... read more
I went through the Carwash and one of the brushes was working to hard and broke my passenger side mirror in October 2022 and they said they would pay for the damages and still to this day they havent the store manager hasnt returned my calls her voicemail is full and I call customer service and they said a regional manager would call me and I havent yet heard from anyone I am truly disappointed
Business response:
Hello ********* - we apologize that you have had an unsatisfactory experience and for any breakdown in communication that has happened here. We have reached out to the closest locations to your zipcode, but we have been unable to locate your claim. Can you please send us your phone number, your license plate, and which location this occurred at to ****************************** and we will have someone reach out ASAP to assist you.
I had a great experience yesterday at Quick Quack car wash in *******************. **************** is outstanding. ******* helped me through the wash. She is very professional. I highly recommend this Quick Quack location!
Business response:
Thank you ****!! We are so glad to hear you had a great experience at one of our location. Thank you for sharing and we hope to serve you again soon!
Beware using their wash services. On Feb 10th, 2023. My husband, our toddler, and I took our car through the Quick Quack car wash in **********,** as we normally do for the month. While we were in it, the wash stopped two times. It was a relief once the wash continued. However, our sunroof broke and completely shattered before we got to the big dryers. There were no cracks or chips prior to driving it.We told an employee, filled out a claim form, took pictures. said well hear back in 3 business days.Since we didnt hear back,... read more
Business response:
Hello ****** - we apologize for any delay in communication and for any frustration you have experienced. This was an unusual claim so it took extra time to investigate. We appreciate your patience and the time you took to speak with our team to come to a resolution and schedule repairs. We hope to better serve you in the future.
It is amazing that a Company could g. so many terrible reviews and basically assume o accountability. I have had n equally horrible response with them in PALM SPRINGS. IN GOING THROUGH THE CAR WASH the scraped off some paint on my trunk. An incident report was filled out and we were told that we would hear from them which we did not. We have contacted the local customer and the corporate service number, each time receiving the same message that there was no one who could help at that number and that I would hear back, which ... read more
Business response:
Hello **** - we apologize that you had an unsatisfactory experience and for any communications issues that occurred during your claim. Thank you for meeting with our team today regarding your claim. Unfortunately, as the footage that we shared with you shows, the damage claimed was present on the vehicle prior to entering the wash. We cannot accept responsibility for damage that was not caused by the wash and we appreciate your understanding we discussed your claim. We hope to better serve you in the future.
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.4 star rating with 880 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is closed now. It will open at 7:00 a.m.
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