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Quick Lane at Richmond Ford West
- Oil Change Stations
- Glen Allen, VA
About this business
Specialties Hometown Favorite Dealer As a car dealership that's nearly as old as the Ford brand itself, Richmond Ford Lincoln's steadfast commitment to a better car buying experience has made us famous around our home state of Virginia and beyond. An Award-Winning Ford Dealership for an Award-Winning Brand A repeat recipient of the prestigious Ford President's Award, every year since 2006, the name Richmond Ford is synonymous with real value and genuine customer loyalty. We were also recently presented with the highly covete... read more
Location details
10751 W Broad St, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedAfter a harrowing ordeal with a nationwide car lot, my friend came across a 2020 model (compared to the 2018 at the horrible first lot) for the same price she was prepared to pay for the older model. We showed up on a Monday around 1:30 in the evening, no appointment, no calling ahead. While most of the staff was busy, Shelly looked up at us from across the room and waved us over, a smile clearly evident even from behind her mask. From there, everything we had gone through with the first lot was more than worth it to get int... read more
I broke down in Richmond with my Wife's Ford, so we sent our car here. After quoting us $1000, they claimed they "misquoted" us when we said that doesn't add up. Then after finishing with our car, it broke down when we got it back with the exact same issues. When we called them to tell them this manager said "they stand by their service." They don't care about the customer. You are better off going to your local garage that treat people like humans and not paychecks.
Bad service experience. Don’t go here! You’re better off going to a local car shop. They first told me they didn’t have an available appointment for a week (although they did work my car in faster which I appreciate). Then, they quoted me over $1,000 for a new starter but when I mentioned how crazy that was, they said they “mis-quoted me” and it’s was actually $600. After the fix, I found out they used a remanufactured part but didn’t actually tell me this up front. Lastly, my car broke down with the SAME issues after they “... read more
Business response:
We are sorry you were dissatisfied with your experience. After speaking with our service lane manager he indicated that prior to being able to reach a solution and gather the information he needed your side of the phone line disconnected. We have attempted contact with the phone number provided when the vehicle was brought in and left a voicemail. However, the name on the repair order is different from the names on the multiple reviews you have left so we may be reaching out to the incorrect number? We are sorry you were dis... read more
Service advisor doesn’t keep you up to date on whats going on with your vehicle! Multiple calls and emails! Sales rep was amazing! Service department is terrible! My first brand new car ever and i wish i had kept my 2010 honda civic i bought used! 4 months i had my 2020 and its been back to Ford multiple times!
very helpful in landing me my F150
Nice friendly staff. Upfront sales manager. Easy to do business.
I bought a 2020 Escape Hybrid, everyone at the dealership treated me with respect. I can not say enough about Rodney S. Mike R. and Marino G. all three were the cream of the crop! They all worked hard in getting me a great deal for my Escape. I believe they will go the extra mile for anyone that enters this dealership . I am now a forever client of Richmond Ford West.
I purchased a 2019 Ford Fusion in Feb.2019 and just before my one year came up, there was a recall for a part to keep oil from leaking into the engine. They said they caught it in time but a few weeks later the check engine came on and that was the issue. It was bad and they replaced with a new small engine block. A few weeks later the light came on yet again, this time a spark plug was jammed in somewhere. Fixed it. now 2 months later the check engine light is on yet again from what we believe was the original issue. I have... read more
Excellent experience, everyone was kind and extremely helpful!
Frequently asked questions about Quick Lane at Richmond Ford West
How is Quick Lane at Richmond Ford West rated?
Quick Lane at Richmond Ford West has a 4.2 star rating with 151 reviews.
When is Quick Lane at Richmond Ford West open?
Quick Lane at Richmond Ford West is closed now. It will open tomorrow at 7:00 a.m.
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