Priceline.com

mark 

on BBB

5 years ago

Big rip off double booked my room only one confirmation but booked two rooms and I cant a refund.The hotel clerk said it happens a lot with Priceline.crap 

Ruben l 

on BBB

5 years ago

I don't understand how a company with this type of disregard for their customers and lack of customer service is still in business?I booked a hotel with them 30 days in advance for a company meeting.A week later the meeting was postponed and I had to cancel hotel and was told that because of the nature of my booking I could not cancel and my card had already been charged the $416.00 and would not be returned.I have informed the rest of my company's 160 associates via our news letter and our company has how taken them off the... read more

Sandy0219 

on BBB

5 years ago

Useless company. Their lack of information (parking will cost $100) forced me to pay more than I would have payed for very similar hotel room. The company ruined my vacation. When I emailed the company all they said was, “Okay thanks.” Keep in mind my request for change of location was only a few hours after booking (well within 24 hr cancellation policy) 

Ivan M 

on BBB

5 years ago

People be aware of priceline. I booked a hotel room 45mins later I went to the same hotel booked the same room cheaper then what priceline charge me. Priceline thou I asked them why was I paying more with them then going to the front desk instead of adjusting the price or refunding my money they told me if I cancel they were charging me one night.... 45min had past since I booked and I couldn't cancel????.... Please Do NOT book with priceline terrible customer service. Go to other website with better customer service. 

ttrrttt 

on BBB

5 years ago

0 stars.. I work at a hotel and called because pricelines card was failing. The guy i talked to was SO RUDE. He said the deposit was taken so why am i trying to take it again (It wasnt, thats why I was calling) he kept repeating himself and said in a snarky voice maybe just have your manager look at it. As if Im stupid?! Funny thing is i told him I AM the manager and hung up on him... Called back a second time and got the issue resolved. The guy was wrong because there was something wrong with the reservation in the first pl... read more

Garrett O 

on BBB

5 years ago

Ablsolute garbage company. Booked my room. Through the app and upon arrival to the hotel, the hotel would not acknowledge my booking. After driving all day until 2 in the morning, i was exhausted. I paid for the hotel room again with my debit card. I get to my room. And the hotel room is disgusting. I walked right out and told the manager i wanted my money back. They refused. After 4 months of dealing with claims and fraud, it was determined that i stayed at the hotel in the same room but paid twice for it. Nobody will admit... read more

Zalina Q 

on BBB

5 years ago

I had several questions regarding trying to book a trip to *** **********The representative told me he could not give me answers to my questions until I had made a reservation with them. Its like a trap of some sort and made me feel very uncomfortable about booking through them. If you can't answer my questions before I book, how can I trust doing business with you? I asked him if he could direct me to someone that can help and he did not wven answer this question, but gave me a run around answer as to why he couldn't give m... read more

Amanda F. 

on BBB

5 years ago

This is not a customer service friendly organization, I waited on hold to talk to a supervisor for 3 plus hours. I had expressed why I would not be able to take the flight due to 2 illness in my family and could show proof for each one.I was not asking for a refund simply just to change a round trip to a oneway ticket. However my cousin was able to make a complete refund for her ticket through delta directly. Two different reps told me to contact delta, I contacted delta who told me if I booked through them I would have no p... read more

Michael B. 

on BBB

5 years ago

I have used Priceline for many years and book dozens of itineraries with them per year. I had a hotel reservation booked twice as a duplicate. They did not cancel one of them and I had to eat over $1100. The 3 customer service reps I spoke with all said they were willing to lose my business moving forward than refund the duplicate room. Lack of not only service but more importantly loyalty to loyal customers.