Priceline.com

N M 

on BBB

5 years ago

** Priceline takes no responsibility for the companies that they do business with nor to their customers that they refer to these companies. I recently rented a car from Priceline. The total cost for the rental was $93.13 for 3 days. Priceline in turn contracted with **************for the rental. I picked up the car at ***** ******* Airport office on 11/18/19 at 8:05 pm. The *** Rental Agent told me that a $150.00 deposit was required for the rental. I inquired about the fee and was told by the agent that the deposit covered... read more

Vlad M 

on BBB

5 years ago

Like many of the other reviewers I feel that this company employs a bunch of liars. Had a medical emergency for which we had to check out a day early from our hotel. The hotel checked us out and told us that any refund would have to come from Priceline.com since it was a third party booking. When we called Priceline they stated that they needed to get approval from the hotel and when they did the hotel denied the refund. We called the hotel Again and they stated that there was nothing for them to accept or deny since it was ... read more

CTrest 

on BBB

5 years ago

This company needs to be held accountable for what they are charging. It is a scam. I will never use them again. 

Trav 

on BBB

5 years ago

I see here the BBB ****** ********** ******** ********.how can Priceline have an A rating by the BBB, and yet their own site shows average customer reviews as 1 star (less if their site allowed customers to leave a lower rating). Heed the other travelers advice here: avoid booking through Priceline hotels...they absolutely will not stand behind (i.e. refund) their service. Their customer service is happy to provide platitudes & lip service...but nothing real/monetary. You deserve more as a customer...and BBB should take note... read more

Jon S 

on BBB

5 years ago

Priceline is terrible stay away booked a room that they said was 139 a night for two nights 278. Wanted my card number and then they said the room came to 349 with taxes and fees. I said I did not want the room cause I could get it cheaper calling the hotel myself they informed me it was too late and wanted to give me a confirmation number I asked to talk to a manager then the so called manager transferred me to customer relations which this guy said he was a third party no resolution. Hung up called credit card company and ... read more

rstir 

on BBB

5 years ago

I honestly wish I could leave less than one star. I always book with Priceline because I feel confident in their "price match guarantee" well, this time immediately after booking I found a cheaper price on ************for the same room, on the same date, both of which being non-canelable and would have saved over 15% on my price. I opened a chat at 11:14 this morning, waited a long while for an agent, shared my concerns and the link and 18 minutes later, after I asked if she was still there she sent me a canned response sayi... read more

yaneen f 

on BBB

5 years ago

priceline is a scam they take your money do not book under there deals for hotels that they choose for you they take your money then send you an itenary that is not usable for you i booked a hotel room in ****** **for an layover from 11am till 11pm could not check in to the hotel untill 4pm contacted pricrline and said i need an eailer check in time they told me so sorry to bad and that they would not refund my money so just be aware they have hidden agendas but i have learned my lesson will not book anything online again es... read more

Quentin P 

on BBB

5 years ago

They take your money and do not provide any customer service or protection from their referral partners. 

Aranzel T 

on BBB

5 years ago

I traveled from *******to ******** to be with my family for Thanksgiving, I booked a room on priceline with an agent so nothing got confused or misunderstood. I told the agent that I have a big family and there would be 2 adults and 4 children in the group, so I needed a 2 queen room with a pullout couch. So after I checked in, I didn't get the complimentary breakfast even tho I asked for it, and there was no pullout bed or couch. So now me and my wife have to sleep on the floor. I am so disappointed in Priceline, after I co... read more