Priceline.com

Garry L 

on BBB

5 years ago

I had a very frustrating experience with their taxes and fees. Apparently these are not associated with the room cost and they must bury some charges inside of them keeping room rates cheaper. I booked a 5 day stay at a hotel last night with taxes and fees being $208.45. If I do the same search today, for the exact same criteria and hotel, the taxes and fees would be $159.35 with the room rate being the same. That is a 1/3 price difference. I tried to adjust the price using their price guaranty and that was a very frustratio... read more

kam H 

on BBB

5 years ago

I've currently used their new price breaker special where you are guaranteed to stay with at least one of the hotels listed.. i picked 4 stars and in a certain area. Not only did i not get one of the listed hotels it wasn't in the area i chose but it was also a 2 star rating.. When i called immediately after seeing the address they informed me there was nothing they can do. i talked to three inadequate individuals. I have been using them well over a decade with no problems, their lack of tact and scamish ways is a sure fire ... read more

Misty 

on BBB

5 years ago

I paid Priceline in advance for car rental reservation and received confirmation though the via email that the reservation was confirmed. On December 19th when I arrived at ********* ************* *******the car rental company did not have my reservation from Priceline. I called Priceline and they apologized and said they would refund for the amount paid in advance for the car rental. I ended up having to pay for the rental car again with the expectation that Priceline would refund what I paid in advance as that is what the ... read more

Heather W 

on BBB

5 years ago

Priceline is the worst!!!! I just booked a room yesterday Feb.7th for just one night. When me and my husband get there the lady at the front desk tells me they don't have my name. Now mind you I have my email with the confirmation number and iternary number on it, and she still couldn't find my name. But she did find another person's name with my room!!!! How the **** does that happen. Mean while me and husband stand in the lobby talking to the lady and priceline customer service for two hours. Which customer service was hor... read more

Linden C 

on BBB

5 years ago

I was trying to book a flight on Priceline.com. After taking me through the entire process, I received a message that my flight was sold out. "Click here to select a different flight." I tried 3 different flights and they were all "sold out". Yet Priceline still charged my card over $900 for each of the unavailable flights, which maxed it out. Then customer service tells me I'll just have to wait 5 to 7 business days. Meanwhile, I still don't have a flight and no way to purchase one from a different company. Stealing nearly ... read more

Andrew L 

on BBB

5 years ago

I booked an airline trip through Priceline, five to seven days after the flight was booked and 1100 and some odd dollars later I get a email stating that they have changed my flight time. I was going on a cruise and the time they changed it to was more than 2 hours would not be able to make my cruise on time. After several contacts with Priceline and talking to several different people as well as the airline and approximately 10 total hours of my time I did finally receive a refund. When asked what the hundred percent cancel... read more

Makedah W 

on BBB

5 years ago

Just go directly through the hotel.. these people do not value their customers or their own reputation. I tried to book an hotel... they placed me in a MOTEL and refused to cancel the reservation. I’ve been a loyal customer with them for years but vow to never use their service again and to post a review on every review site to detour any other customer from using them. 

Brooke H 

on BBB

5 years ago

Priceline promises a higher star rating than they actually assign. For example their website allows “express bookings” where you select the star amount of the hotel wanted. The promise a minimum of that star or higher. Upon booking they gave a hotel of a lesser star at the higher price. They refused to aknowlege what they had done and refused to assign a hotel at the promised star level. I will never use their company again and will warn everyone of their scam. 

Cindy K 

on BBB

5 years ago

I cannot reach anyone on the phone, I cancelled n reservation and was told it would take 1 business day to refund via chat online and a few days later, no refund. I tried calling again, no live agent could be reached so I chatted with them online again only to be told again 1 business day I'll see a refund...and then tree agent ended the call. I have screenshots of the convos..do NOT USE PRICELINE THEY HAVE HORRIBLE CUSTOMER SERVICE and I have NO REFUND STILL!