Priceline.com

Sarah R 

on BBB

5 years ago

I would leave zero stars if I could. I was booking a hotel for my sister's wedding and I clicked on Country Inn and Suites. When I clicked in it gave me a "Pricebreaker" deal. I thought: great! I can get an even better price on the hotel I want to stay at. It was not clear to me that it was a 3 way roulette type option. Ok, great so I click the button that says "Choose", there was a photo of Country Inn and Suites right above where you put in your information and the second I put in my card number the confirmation page chang... read more

Jason C 

on BBB

5 years ago

I wish I could leave zero stars. A company that has zero flexibility with its policies during a national state of emergency in addition to nationwide shutdowns of large gatherings that are out of our control, not even for hard working healthcare workers who are desperately needed at this time causing vacation cancellations, exhibits the lowest form of corporate greed. We were happy to book our vacation with you, looking forward to a necessary escape from our demanding jobs and lives, we didn't ask for this to happen, but dra... read more

LISA G 

on BBB

5 years ago

Priceline is in the business of misleading and fleecing customers. Do NOT use them. Book directly... it will save you money in the long run. 

Mark R 

on BBB

5 years ago

I rented a car with Priceline. Unfortunately, it is now the weekend and we are changing flights that need to cancel the rental. Priceline has no way of contacting the car company that is open on the weekend to cancel the car. We are very disappointed with Priceline and will not use them again for anything. 

Bob G 

on BBB

5 years ago

Using Priceline to book a rental car for my in-laws was a pretty stupid idea. The deal they got looked good, but I tried to cancel today with all the recent news about Caronavirus. Priceline's automated system told me that they offer no cancellations and no refunds. When I attempted to speak with an agent, their system told me they only had the capacity to speak with customers whose trips start within 72 hours. Note to self ... don't use Priceline again! 

Howard L 

on BBB

5 years ago

If I could give a ZERO I would. Due to COVID-19, need to cancel my flight but i cannot get a representative on the line. My phone calls keep getting disconnected. Completely fed up. Ridiculous. 

Ashley C 

on BBB

5 years ago

I am having health issues and wanted to cancel my upcoming flights and every time I contact them they don’t allow you to speak to an actual real person and give you the run around. When you call them, if your flight isn’t within 72 hours they hang up in your face and the agents online disconnect the chats without assisting you. I’m very upset and this is causing me to have extreme anxiety since the tickets were almost $500 each ! They seem to be SCAMMERS !! 

Bryan H 

on BBB

5 years ago

Totally terrible service. Had to leave a message and returned the call 1 hour and 30 minutes later No confirmation of room booked. No one called me as when they did employee 3400 just read his script. No help 

Michelle S 

on BBB

5 years ago

Priceline has completely destroyed my son's birthday party. We drove 3 and 1/2 from ****** ** *******to Celebrate my entire family we all booked rooms and me with the birthday boy was the only one to not end up with a room because Priceline never sent my reservation over and the hotel was completely booked. We had to go back and forth with Priceline for over 2 hours sitting in a car running in and out of hotels with 3 kids for a total of 5 hours. I paid $50 for a birthday cake that was destroyed almost melted completely from... read more