Priceline.com

Giles H 

on BBB

4 years ago

On Google Play-- Priceline's hotel rates are competitive, but less so than they were a year ago. After booking 19 trips with Priceline in 11 months, they were unbending in their cancel or change policy when I used an "express deal" to book and immediately try to modify the reservation (the hotel was much further away than I thought). Further, the customer serv. process was challenging to interact with. The hotel was pretty bad- literally struggled to breathe (allergens?) and saw a small roach. On BBB-- Priceline's hotel rate... read more

Jon F 

on BBB

4 years ago

I cancelled a flight and received an e-mail stating that I would be given a refund for the full amount to fly on ******airlines. The e-mail said to call when ready to book a new flight and then they told me because the new flight I was booking cost less that I would lose the difference (over $200). So I told them I want to get a voucher issued for the amount so I could book directly with ****** (they would give me a voucher for the difference). They fought me tooth and nail saying it's not possible, then saying it was and it... read more

Michael B 

on BBB

4 years ago

If it were possible to leave zero stars I would. Express booking popped up on my screen as I was booking a room. But when I clicked on it it redirected me to a completely different hotel without telling me. I entered my info and booked not knowing that it wasn’t the hotel that I was standing in. Went ahead and rebooked the actual hotel I wanted on Priceline. Called immediately to cancel and get a refund and they refuse. I have notified my credit card company and am disputing the charge. I even told the customer service repre... read more

Sara D 

on BBB

4 years ago

I have used Priceline for years; and am a "VIP" with them. But NEVER again. They have lost my business to ********** They made a reservation for me for a hotel room that according to the website was available, but after entering in my information, suddenly was "unavailable" for two days in a row(the same hotel and the same price.) When I called, it stated that I HAD a reservation, but no agent could find it. They were incredibly unhelpful. No returned email, no response to text, no one willing to help. ********** had an erro... read more

M D 

on BBB

4 years ago

Honestly, this is not a company; it is a club of scammers. Shame on the owners of this company and all those who work there. Stay away from Priceline and never book a hotel through them. Even being in ****** and booking a hotel in ******* they put the price in USD and don't let you be aware of that until you pay. It is only after paying that a message pop up telling you that the price is in USD. Shame !!!!!!! 

KAYLA W 

on BBB

4 years ago

Priceline is a horrible company to use. They are untrustworthy, unhelpful and will deliver nothing they have promised. I have been working with them for the last few hours and I have been given no to every single request that was asked. Originally I applied for the card to use it on a flight so my love ones could see a family member that is going through health issues. I was approved for the card was rerouted back to confirm the reservation and the reservation had timed out and told me I had to pick a new flight. after going... read more

barbara r 

on BBB

4 years ago

Is it possible to give them no stars? they are frauds and looking to capitalize on their customers misfortune due to covid. i had to cancel my trip to *****on 3/17/20 for a flight 3/18/20 because the whole word was shutting down and i was told not only the hotels but the airport was shutting down . I had a non refundable ticket BUT this was quite and extenuating circumstance. There was no way to contact priceline as they had a three day phone wait ( per their recording) and everything was to be done online (and there was no ... read more

Pat S 

on BBB

4 years ago

Never book on Priceline! Yes, they do give discounts, but hotel rooms aren’t the best. But that’s fine. The issue is when things don’t go right. And it happened with us. We had booked a package deal for the first time through them but had to cancel due to covid. Infact the flight itself was cancelled. Priceline refunded our hotel money as the hotel was giving it back. However, for flight, having great issue. Per airline policy, Priceline let us cancel but they have been all over the place regarding the date until which we ca... read more

Aaron C 

on BBB

4 years ago

The US closed the border to ***** **** *nd I cant go legally. Priceline is refusing to cancel or refund my $1100 in tickets. This is theft.