Priceline.com

Natoya H. 

on BBB

4 years ago

Me and my kids are stranded because there customer service don’t exist I have been calling this company constantly and they keep telling me I’m in cue but I’m not being called back to change my flight to get home been waiting for over 8 hours and no type of contact seems to help please help me find a solution to get home thank you 

William B 

on BBB

4 years ago

I purchased an airfare through Priceline using their website. As a VIP member, I have access to Express Deals whicjh offer better prices from a range of select airlines, but don't disclosed the details of the flight until after you book it. I paid $452 for my flight. On their website it states: "WE GUARANTEE THE LOWEST PRICE * See a better deal? We’ll refund the difference if you find a lower price within 24 hours of booking. If you find a better price on an Express Deal® up to midnight before you travel, we’ll refund you 20... read more

KELINA J 

on BBB

4 years ago

I took a 3 day trip from Jun 10-Jun 13 2021 ******* ** *** ****** The airlines in my package deal were ***** *** ******with a rental car from ****** **** * *** ** ******** **** *********** ******. My flight time changed from 7pm to 8pm. My flight actual took off at 900 pm because of another delay. I contacted ****** **** * *** at 10am that day to see verify if someone would be available for me to pickup my rental car. I did this because my flight was scheduled to land after 10PM. I asked if I could go ahead and add an extra ... read more

Ma L 

on BBB

4 years ago

I went online to book a hotel and after entering my card number the response came back stating “Oh no, the trip you selected is no longer available.” I go in to book another trip and the response comes back “you have a booking already.” I go into my email and the hotel is booked. So, because of the first response I now have two reservations with two different hotels because of the response that came back the first time. I called Priceline and the agent tells me there is no refund for this reservation. I explained to him what... read more

Danielle C 

on BBB

4 years ago

Priceline is a scam! I booked a hotel through Priceline for a two bed and a sofa for five people to stay in for several nights. We got to the hotel only to find two beds and no sofa, so we are having to sleep 3 people to a bed. I distinctly asked the agent helping us through Priceline to make sure I had enough beds for five people. I asked twice and yet here I sit with not enough beds for our family to sleep comfortably. I have tried for two days to get ahold of Priceline with no return phone calls and no help to resolve the... read more

Terrie S 

on BBB

4 years ago

This is the worst company. Would not allow me to change my reservation. I did not want to cancel, just wanted to modify the flight date and they would not allow me. I feel like they stole my money. Gave me the run around. Terrible company. This is a scam. They need to be put out of business. 

Sylvia B 

on BBB

4 years ago

I’m traveling tomorrow morning and Priceline has misspelled my first name on the boarding pass. I don’t know if I will be allowed to board as I had one day allowed to check in before my flight, so I got in touch with Delta and they told me I need to get in touch with Priceline. I’ve been trying all afternoon and evening. They promised a call back and so far nothing! I don’t want to end up denied to board! 

Anthony D 

on BBB

4 years ago

This company has long been a favorite of mine...except over last couple years. My most recent experience the company they used as vendor took my money without ever using their service and the rudest possible person at Fox Rental. Not only that, Priceline has agitated the situation by having unapologetic and demeaning protocols to follow up on their horrific customer service. I will never use Priceline again. After being a loyal customer since inception it has been proven profits and greed over satisfaction is Priceline model... read more

Katherine R 

on BBB

4 years ago

Priceline does business with Budget rent a car who sends out people in dangerous unmaintained cars. Budget charged me for a tire that failed because of their neglect. Priceline justifies this because I did not buy extra insurance. Also, Priceline does not tell you that if you want to sit next to your partner on a flight you have to pay extra.