Priceline.com

Diane L. 

on BBB

4 years ago

I booked a flight to *** ***** for my sister and they tried to charge me for the four airplane seats for a total of 48.16 I didn’t want seats you needed to pay extra for especially when I went to the airline sight directly and booked the same flight. There were no charge for the same seats on the same flight and total was 50.00 less so I booked with the airline and immediately cancelled Priceline’s purchase well , after holding on line for two hours then waiting another hour for a call back she told me it was within the 24 h... read more

Antonio G 

on BBB

4 years ago

To explain, on 21 March 2021 in the early afternoon at approx. 1-1:13pm, I finalized a last minute booking for a Mid-Size SUV rental via priceline llc due to the fact that I had just sold my personal SUV and I am an Army Instructor, so I need to get to work on time every weekday. The Priceline interface allowed me to purchase an Mid-Size SUV option, so naturally, I assumed that the website has the information about the availability of ****car rentals on location so prior to it's closing at 3pm, at approx. 2:30pm - 2:45pm I a... read more

Sandra D. 

on BBB

4 years ago

Nothing but THIEVED and LIARS ! How they are allowed to steal so many people's hard earned money is beyond me. Any one else would be in jail. Disgusting 

Kayla G 

on BBB

4 years ago

Booked hotel in ****** ******* thru Priceline. I booked a King Suite (king bed plus sofabed), paid x amount. When I got to the room, it was NOT a king suite, it was a queen. I contacted front desk, they said it was all on Priceline. Contacted them Saturday night. Took over 30 min to get a rep on the phone. Explained situation. SAid she would call the property to see if they can find me a king suite. Said if not, they will email me an alternate location within 30 min. Didn't get email. Called back and waited 30 min again for ... read more

Rufina P 

on BBB

4 years ago

On 6.20.21 I booked a condo by **** ******* **for the weekend of 6.26.21 my birthday, I called the property the day of to be sure what time check in was. The lady that answered told me I had no reservation under my name. I gave her my confirmation number PRICELINE.COM emailed me along with a PIN and the lady said that wasn't even a good confirmation number and that I should contact PRICELINE.COM. I called them at 10 am, waited about 3 1\2 hours on hold before some DIEGO guy came to the line, told me the property had no idea ... read more

Jackie B 

on BBB

4 years ago

Be careful when booking because if unforeseen circumstances arise and you try to cancel your reservation within 24 hours, they won’t refund your money! They just did this to me and I attempted to cancel as soon as my circumstances changed. I had to pay for a room I didn’t use. I called to advise what happened and was just told no refund… 

Niamh M. 

on BBB

4 years ago

We booked a hotel room but when we arrived all the rooms were taken. There were at least a dozen other people in the same situation. Every hotel, apart from the 5 star most expensive hotel in **** **** ****was sold out. That was bad enough at 11 at night but the wait time to talk to somebody was over an hour so they disconnected me and said they would call back. They called back an hour later and then hung up on me. I never got a call back. I never got an apology despite several emails. And worst of all they never refunded m... read more

Amelia H. 

on BBB

4 years ago

I finally decided to leave a bad relationship. I have to do it on a medium budget since we share a bank account. I booked a room through Priceline, paid, confirmed etc. a bit later I got an email that the hotel was sold out. I called Priceline to have them find me another room, and they were “sold out” for the entire ******* area and its suburbs. I asked to speak to a supervisor. There were no supervisors “available.” I said, “So you have zero rooms available anywhere and zero supervisors?” Suddenly the supervisor was there,... read more

Elaine 

on BBB

4 years ago

Back in March, 2021, I booked a rental car from one location to a different drop-off location. It was confirmed over and over in print and by phone to a live representative. The pick-up location listed on my document was not even operational; no cars; not open. Eventually I got a car at twice the price only if I would return it to the pick-up location which was operational. Therefore I had to buy a new one-way ticket to fly home. Never again. Priceline lies. Not to be trusted!