Priceline.com

A M and J M 

on BBB

3 years ago

Booked a rental car through Priceline in March for *** Rent-A-Car for June 2021 vacation. Seeing LOTS of comments about rental car shortages this year following the pandemic, we felt safe booking through the recognized and TRUSTED Priceline name. Upon return from a fabulous trip, we received itemized statements from *** outlining our rental and noted a discrepancy of $367.45. We called Priceline first to discuss/resolve, and was told *** would have to resolve. *** can only be reached by email and finally they determined the ... read more

MICHELLE U 

on BBB

3 years ago

HORRIBLE IS AN UNDERSTATEMENT. I purchased flights for me and my family to ******. I downloaded the *****app (another horrible company). Not only did they changed my flight with no notification but they put me on a flight knowing I would miss my connection. It had a RED WARNING on it. I called Priceline (2 hour hold) all they could do is put me on a different flight that had a 10 hour layover. The flight i originally purchased had a 2 hour layover. They stated the flight was canceled but THEY STILL HAD IT AVAILABLE FOR PURCH... read more

Stacey R 

on BBB

3 years ago

Not good. My husband booked a hotel for *** ****** There were 2 different hotels with the same name but very different. One in a decent part of town, the other in a very seedy run down part of town. It is not made clear on the website which one you are booking. So we are now out $100+ because the booking is not refundable and there is nothing they will do for us even though it's not made clear on the website. When you are booking a hotel double check and make sure you are getting what you want. It can be very deceptive. 

Jeremy M 

on BBB

3 years ago

First off we purchased insurance and one couple needed to cancel because of a job change. I spent hours on the phone with them and still had to call the airlines myself. I spent hours on this. Now they moved our return flight up 14 hours cutting our trip basically a day short. Then find out we can’t change it. ******** Airlines also suck as their carry on bag price is 60 a bag. This is ridiculous. Priceline the travel agent has been no help after they collected their money. I had to call ******** myself trying to fix the fli... read more

Sasha N 

on BBB

3 years ago

I booked on 04/16/2021 flight ticket from ***to SJJ Business class for 07/15/2021 after that received confirmation number ...................... 06/29/2021 received email that they changed my flight date for 07/16/2021 with 16 hours waiting time in ******. After numerous phone calls and asking for explanation why, agent name Mac told me first that my original flight is canceled and when I told him that he is lying than he said that ******** make changes he doesn't knew why. I spoke with him 07/14 1 am. 07/14 called again aro... read more

Kat V 

on BBB

3 years ago

BEWARE: In a time when companies are being so compassionate and caring about their customers, Priceline is heartless. I purchased a two-night stay in *** **** for my fiancé and I that we need to cancel due to medical reasons. When I reached out to Priceline, they said policy is policy and they could absolutely not refund me because the booking was non-refundable. I booked this through their Pricebreakers program so I didn’t have an option to pick a room with a different cancellation policy. We’re now stuck paying almost $800... read more

tiggi 

on BBB

3 years ago

rated a 3 star hotel as being a 4 star hotel. the 3 star rating came from ****** *** **********r gave it a 3.5 star rating. once in my room, i realized that it was not a 3 star room so i contacted priceline. the wait times were long and essentially i was told twice that google was incorrect and that SOME of their competitors agreed with them. i said that businesses such as theirs are looking to make money and are not impartial and google is impartial because it has no financial incentive to lie. they told me that it was thei... read more

Kristina B. 

on BBB

3 years ago

Priceline is deceptive and has terrible business practices and customer service. I booked a rental car as refundable only later to find out that the rental car was '-"categorized" as an "Express Deal" and cannot be refunded. I found the same category car for $700 less and tried to recoup my money. I did not get the best price guarantee or price match, rather I wasted two hours on-hold both online and on the phone. Deceptive advertising at best. 

Cindy C 

on BBB

3 years ago

Imposter of the official ******* *** ****** ** ******** website. I booked a 2 hotel room from what I thought was the official ******* *** ****** ** ***** *** *********on 7/15, for 95 each. When I got the confirmation email there was 115$ in taxes and recovery fees, more then 60% of the room cost! I immediately called customer service and they refused to cancel the reservation or refund my credit card. Called Country Inn They said the 3 party booking showed as purchased thru Priceline. This is fraud and a terrible way to do b... read more