Priceline.com

Tommy J 

on BBB

3 years ago

I booked what i thought was a beautiful hotel because of pictures on priceline at ******* ******** **** * *** ******* **** ***** ******* ***** ** *****. We were evacuating from hurricane Ida. My kids were so excited to to get there and swim. However when we arrive we find human fesi on wall and pool full of trash. I refused to stay there and they refused refund. Taking legal actions. I promise they messed with the wrong one. 

Rahuman S 

on BBB

3 years ago

I booked international trip via priceline.center, was told that it is princeline.com..when I type priceline.center it goes to priceline.com. They are not providing the service they promised, worst service I ever come across in my life. I booked international trip starting in Sep 8th, 2021 returning on Sep 29, 2021. Few weeks ago airline changed the return date to Sep 30 now couple of days ago they changed to Oct 2nd., they changed the return date of international travel to Oct 2nd reaching U.S on Oct 2nd, but domestic connec... read more

Meghan S. 

on BBB

3 years ago

I have never been so disappointed in a service. I rented a car for my sister who had been stranded by a terrible accident in ***I had thought I was renting through ******but have rented cars so many times that it didn’t occur to me that renting through Priceline would be any different. My sister picked up at ****** at 9pm 8/30 and drove through the night to get back to **early 8/31. After a couple of hours sleep she talked with her insurance company and they agreed to pay for a rental car but they only use **********. She re... read more

Sara I 

on BBB

3 years ago

I made a reservation for a car rental for September 6th. After I pre-paid for the reservation I realized I had my pick-up date/time wrong. I called the car rental company within a day after making the booking and was told I could not make a change because I booked via Priceline. I then called Priceline. I was told that there are no changes allowed and I cannot cancel. I was told that I cannot get a refund. I had no idea that they changed their terms and once you make a reservation you are stuck with it. Alamo told me that Pr... read more

kw j 

on BBB

3 years ago

The worst business experience of recent years. Their customer service is atrocious, their systems are horrendous, not sure how they are still in business given the company's egregious failings regarding client service. 

Samantha P. 

on BBB

3 years ago

Horrible!! I would give them 0 stars. This company and customer service are the absolute worst to deal with. Booked a hotel for one night in Gatlinburg. Spur of the moment trip. Booked a room for one night got there to check in and in the middle of us checking in a police and ambulance come flying in with sirens. SOMEONE IS OVERDOSING. Call Priceline for a refund because I don’t feel safe and they tell me they will not refund me. I said so you mean to tell me I need to stay in a unsafe drug infested hotel and all he would sa... read more

Jackie O 

on BBB

3 years ago

I booked a return flight for my daughter from ****** ** *******. Upon arriving at ******* airport for the return portion of the journey, we found that the return flight did not actually exist* ******** Airlines in partnership with *******Airways had no itinerary for the flight. We were also told that **has not been running flights out of ******* for a year due to Covid. Priceline sold us a flight that does not exist. I was put on hold for over an hour while they tried to connect me to a ‘refund specialist’, but then they sta... read more

Ahus 

on BBB

3 years ago

I would give Priceline 0 stars. Their service is a piece of shit. Their policies are not clear. Never book through Priceline always go through the hotel itself. This is a big lesson for me. All they do is steal peoples money. They don't have a phone line where you can talk to actual people. 

Maxine B 

on BBB

3 years ago

I have always been happy with Priceline...until now. For my last several bookings, I've tried to use the Express Deal to get a hotel room - but it always comes up saying there are no hotels available. I wish that happened this time. I tried it again, and I got a hotel at $88 per night that lists at $87 per night!!!! How is that an Express Deal??? It was for a hotel that I would NEVER choose! I immediately called Priceline and was told no refunds - you saw it when you booked. Yes, I saw it, but I didn't know they would swindl... read more