Priceline.com

Veshann Privette 

on BBB

3 years ago

I purchased tickets on june 15, 2021 to go from ****** ** ** *** ****** For a surprise birthday for my husband. There agent made a mistake an did not change the month on my flight, instead she never changed nothing except to September they cancelled my flight with *** ***** I been going thru this about a month. Trying to get a flight out of *** ** *** *****. BIRTHDAY 

Tina C 

on BBB

3 years ago

This complaint is for both Priceline and ***********since this who I got transferred to to get help about a stay I booked through Priceline. What a joke! Hi **** *******, Thanks for your patience as we work towards a solution. We are pleased to offer you a refund of EUR 25.00 for reservation at ***** **** ** *** ********. My response: What !!! You got to be joking? That is only 28.88 US DOLLARS that’s insulting… I paid 287.00 US dollars. This place has awful smell that caused me a server headache because the mold smell and y... read more

Aaron C 

on BBB

3 years ago

Priceline and it's other affiliated companies are the worst. If you book a trip and need to call to talk to an agent, they have call centers in the *********** that constantly put customers on very long hold times or promise to call back but are never consistent on calling customers on time. When you do receive a call back, the call center personnel is usually not helpful at all or there is a language barrier that they are not able to carry through trips that you ask them to book or worst yet, they put you on very long hour ... read more

Rox L 

on BBB

3 years ago

I should have read the reviews before booking. Horrible customer service. Signed up for a 10% off Express Deals coupon. When it arrived, it turned out to be a car rental coupon and unusable--total bait and switch. I talked to 4 customer service agents, none of whom would give me the 10% off my Express Deals reservation, despite supposedly "escalating my case" and "noting my account." The hotel itself was atrocious. We carried everything up to our 3rd-floor room and found that it hadn't been cleaned at all--so gross. We had t... read more

MARGARET G 

on BBB

3 years ago

Zero stars. Priceline is awful, do not waste your money or your time going through them. They advertised a **** *** ** *********** ** that was completely abhorrent (mice, SO MUCH mold, stains, prostitutes, drugs being smoked) and were completely unhelpful afterwards. I booked and paid through Priceline so asked for a refund through them (which the hotel had told me to do) 2 full weeks later, Kean D finally emailed me back about it and told me sorry, but I'm ****out of luck even though we had to leave at 6 am when sparks star... read more

Yvette S. 

on BBB

3 years ago

Reserved a vehicle, didn't go through with rental, Priceline refuses to refund me my money 

Anna R. 

on BBB

3 years ago

I used them for my move from ********* ** ********* They were supposed to be my movers, however when the movers arrived it was a different company. They charge me for the broker service, it was differently not worth the price. I would say if you are looking to move, don't use this company. 

D G 

on BBB

3 years ago

Very unhappy to see Priceline making hotels across the border as options KNOWING that the border is still closed due to COVID restrictions! Luckily, the hotel manager was much more reasonable. Will never do business with Priceline again. Beware - check everything carefully ( think fine tooth comb) before you make a reservation through Priceline 

Yazmin C 

on BBB

3 years ago

What a scam. They offered a “special rate” for 3 star hotels in the same area. The hotel we ended up with had a mildew box spring. Mildew on the handle bars in the shower. I expected clean and safe for 3 stars and $200 a night. I had brought a bottle of lysol for covid and ended up using the entire bottle to try to help the situation. The room smelled completely of dog and mildew. The rugs barely stick the ground and the stains are appalling. The back outside door near our room did not lock. The inner metal door didn’t eithe... read more