Priceline.com

Flap W 

on BBB

3 years ago

Terrible service if you make a mistake when booking a room they will refuse to change it date,room size etc 

Kerry T 

on BBB

3 years ago

I booked a hotel stay in ******** ******* and unfortunately my close friend caught COVID and was hospitalized. The customer service had not a single care in the world about my concerns and insisted to repeat their pathetic cancellation policy to me over and over again like I am an uneducated halfwit. You provided no alternative to my hotel package - nothing! You could have at least given me back some credit or even offer a modification for the date. I will never purchase another package with Priceline. Your company needs to ... read more

K Whart 

on BBB

3 years ago

I booked with Priceline for a ******* ***** ** *******rated 4 stars on the Priceline website & had terrific reviews. I booked and paid in full for the hotel room, flight and rental of course no changes could be made after the money was secured. On a humbug I decided to search up the hotel (after booking, I know that wasn’t smart) and to my disbelief the hotel was actually rated 3 stars and had TERRIBLE reviews. Of course I was upset because I didn’t plan to bring my children to a 3 star hotel with horrendous reviews I though... read more

amy c 

on BBB

3 years ago

My son who is in the Marines booked a flight home April 2021, his leave got changed so he had to rebook. He purchased insurance on his flight so he had a credit for his next flight. He booked a flight to come home for Thanksgiving, he was assured when booking the flight his credit would be applied. I received my credit card bill and he was charged the full amount. He has called several times only to get a run around or promised a call back. I Started calling several times a day promised a call back from a supervisor which ha... read more

connie k 

on BBB

3 years ago

I am a Priceline "VIP Gold" member--and that indicates that I have booked hundreds of hotel stays with them over the past 15 years. This past February 18, however, I booked two rooms for Feb 24-25. The next day, after I learned our daughter wasn't free to join us on the date we'd booked the rooms, I cancelled. This was well ahead of the required notice (two days before reservation or Feb 22). My Priceline Dashboard shows this room was indeed cancelled. It is now Nov. 7, 2021 and I have yet to receive a credit on the card cha... read more

Bryan K 

on BBB

3 years ago

They now steal from there customers. I reserved a room like I've done numerous times with priceline and i clicked to stay at the ******* ******* *** ** ***When my receipt went to my email it said i booked for the 7th and 8th of November but i inputted the reservation for October 30th to the 31st. I immediately tried to cancel but they would charge 96.00 which is for 1 nights stay. I remember the orange tab at bottom of page to cancel and now the last 3 days it's nowhere to be found. I called priceline and they told me the ho... read more

joe g 

on BBB

3 years ago

Priceline reservation # *********** I am VERY upset with this reservation, I went to the next car rental facility from the airport. They rushed me through a contract without knowing I was paying for way more fees and services. It turns out they rented me a vehicle from a different agency GO Rent A Car. Instead of charging me 113.48 They billed my card for 680.35. When I saw this charge on my Priceline credit card I called ******* and the customer service rep said I did not pick up my car so I gave them my contract # gorac-10... read more

Fusheng Y 

on BBB

3 years ago

GUYS stay away from Priceline.com which is stealing all of us with its policy and training to its agents. I booked airline tickets from ******* ** ****** and paid flexible change, which means I will pay only the difference of the rate at the time if I reschedule my tickets, in this pandemic period to protect myself. But Priceline.com keeps stealing from me. I called Princeline.com agent to reschedule my tickets today. I called 5 times this morning, and in the first 3 time agents kept silent after said Hello playing music all... read more

Michele L 

on BBB

3 years ago

I called Priceline to get a better rate on a room since I am a grieving Sr needing to travel to *** *****for my brothers funeral. The agent (Mario) gave me a better rate. I asked what the taxes and fees were and then explained the online price had lower taxes and fees. He told me I must have been looking at a different room. After disconnecting I checked and learned there was a 23.49 difference in price, my new rate being higher. I called back and they refused to help me saying that was their policy. The extra charge was for... read more