Priceline.com

Emmaleen H 

on BBB

3 years ago

Booked a hotel through Priceline at the **** *** ** ******* ****. Within the first 5 minutes I saw and killed a Cockroache. I took it down to the front desk and told them they could have it back and I want my $ back & was leaving. Was told I had to go through Priceline.. I called them right then.. they verified with the hotel and agreed to refund the full amount. That was on November 1 2021. A week later I contacted Priceline and was told they refunded it and I was waiting on my bank. Now November 15 2021 my bank says Nothin... read more

Robert Z 

on BBB

3 years ago

I reserved mini-van using Priceline for a trip my family and I were taking. *** Rent a Car was the company they used. Called the *** location the day before we arrived to ensure everything was okay. They said it was. We arrived and paid for the mini-van (highest rate) that I had reserved. Walked out and there is no mini-van. They assigned me a Dodge Journey. Walked back in and told the clerk (a person viewable in an iPad) that this was unacceptable. He told me that he had no mini-vans available, only a Dodge Journey or a 12 ... read more

Erin T 

on BBB

3 years ago

I booked a “courtyard view” at the *****in ***** ******and the view was of brick walls with some covered AC units down below. Priceline would not refund the extra $30-50 I spent for the “courtyard view” instead of a regular room because they already paid the hotel and kept citing their protocol. I asked them to ask the hotel for a photo of the view and they would see that “courtyard view” was false advertising, but they would not look into it further. 

Yekatit 

on BBB

3 years ago

I was going on a conference trip to Africa and started to feel sick and have pains after getting off my first flight hours before getting on my next one. I called to switch my ticket to another flight the next day which was available but the only customer service I was able to reach was these foreign ******people with fake American names that do not understand anything and refused to listen to what issue was but instead sent me to different areas and after being on the phone for 5 hours they refused to get me a ticket due to... read more

Angela M 

on BBB

3 years ago

Five weeks ago my husband and I booked a hotel that was a a reasonable distance from where we work, it was also pet friendly and it had even had a small kitchen. We sold our house so we had nowhere to live for several weeks. We arrived at check in right at 3 only to find out “Priceline had been trying to reach us all day because they were fully booked.” We never received a single email, text, or phone call by Priceline and the contact information they had on file was correct. So Instead if paying $70 a night for a room for a... read more

Desiree T 

on BBB

3 years ago

I booked a car with priceline for Christmas thinking I would be charged at pick up. Turns out I was charged immediately, I called them to cancel, they said car booking is nontransferable, non refundable. It was impossible to know I would be charged right away. This is very hard for a consumer to know at purchase point and the company should make an effort to inform the consumer before the purchase is made. The fine print should be made a priority when the "express deals'' are sold. Im sure many consumer would not buy them kn... read more

Chris 

on BBB

3 years ago

My daughter made an online rental car reservation through Priceline and at that time, made a 75% payment with the remainder due upon picking up the car. Later in the evening, she called Priceline back, just to double check that there were other hidden fees that she was not told about and they told her no. She took a 1200 mile flight and went to the Thrifty car rental counter to pick up the vehicle and was told that the balance due was the remaining amount plus $500. She was absolutely mortified and not sure what to do. She h... read more

Sheila Y 

on BBB

3 years ago

I cancel a trip which included hotel & car they canceled hotel but not car I asked gave them my ***** cancel # and price line cancel # this was canceled within 24 hours per their web site. But My credit car got charged for ***** but not hotel. I was told my phone even those i had a cancel # from ***** where I canceled it it would take 10 days to confirm. So beware the 24 hours cancel with no charge is not true on the contract in fine print it will say something else per Priceline. 

Bethany B 

on BBB

3 years ago

Absolutely terrible business. I will never use this company again. Priceline took my money. They also didn't rectify my situation. Extremely disappointed.