Priceline.com

Anselmo H 

on BBB

3 years ago

Absolutely terrible with booking flights. On my return trip from Italy, I saw no information about my flight from Venice to London. I called Priceline 2 times to check on the issue. Both times they assured me that my flight had not changed and I would have no issue. The day of my departure, I arrived to the Venice airport and found out that there was no flight from Venice to London at the time my itinerary said. I called Priceline and was informed that the flight had been canceled. I spent over an hour talking with their cus... read more

Steven S 

on BBB

3 years ago

I booked a round trip ********* flight fromTampa to Frankfurt-Germany thru Priceline. This flight was confirmed by Priceline.We went to Tampa only to find out that ********* quit operations there in 2020. Yet Priceline was still selling those flights. We had to book a different flight. Many phone calls and hours on hold. Always was told they get back with me within 2 days but never did. I want my $2800 dollars back. 

Jezabel R 

on BBB

3 years ago

Express deal is a scam I choose 4 stars hotel and gave me a 2 star hotel. Once you contact them to change hotel they said is not refundable. Me and my company will never use this system again. They don’t care about the customer at all. 

Victor A. 

on BBB

3 years ago

Priceline rip me off I read all before I submit my purchase and it said I could cancel 24 hours before the flight and hotel money back guarantee now I am calling 4 days after my trip is until April and they are giving the rounds sending to different places and they don’t want to give me my money back I don’t recommend this website they’re rip off to any one you could loose your money just like me 

Henry S 

on BBB

3 years ago

They are a bad company to deal with when resolving a issue that it’s not your fault they will show no sympathy to your situation at all when it’s not your fault don’t deal with them I beg you 

Anthony M. 

on BBB

3 years ago

I went on there website to book a flight on July 23rd and put my dates in and paid with my atm card and when I clicked submit there website changed my dates I booked August 2nd to the 15th it changed my dates to August 3rd to the 18th I immediately canceled the booking and it said it would refund my money within 72 hours it was 988 dollars so I then went back on there website and booked it again in which this time it was 1200 plus but it went through so I waited over 3 days for my refund it never happened but I got a email f... read more

Alexis R 

on BBB

3 years ago

I reserved a room through Priceline. When I got to the hotel I found out the pool didn’t work, no breakfast as advertised, the air conditioning only kind of worked, and the cable had been shut off because they were closing in 2 days. I checked in and checked out within 30 minutes once I found all this out. They said I need to call Priceline to get my refund. Priceline customer service then said they are not answering, if they do not answer the phone we cannot get you a refund. They are literally shutting down the hotel in 2 ... read more

Craig F 

on BBB

3 years ago

Bait and switch. Offer 3 different motels, which one do you get, not the 2 close, but one 47 miles away, ridiculous! And a scam. Customer service is abominable, with intentionally argumentative personel that seem to be in another country, spouting policies designed to take advantage of their customers. No mention of the motel being a great distance away. They've lost my business forever and should be criminally indicted. 

Lee A 

on BBB

3 years ago

I will NEVER book a hotel room through Priceline. I was charged more for my stay than had I booked it directly with the hotel. Now the Priceline rep has the nerve to tell me that the hotel should not have shown me that lower rate as it was between them and the hotel. Clearly, this company is unscrupulous.