Priceline.com

Deb M 

on BBB

3 years ago

I booked a hotel through Priceline, **** *** ******* ********* ***., the rating was 3.5 with mainly good reviews. This hotel was a slum, dirty, with broken door knobs, ceiling repairs done by a toddler, torn carpets and the list goes on. Breakfast was a joke, coffee gone at 0900am. Staff was pleasant, the air conditioner works along with the TV. But I wish I brought beach shoes to wear in the shower. Can't even give 1 star. 

Scott H 

on BBB

3 years ago

Priceline teased me with a "special lower rate" for a ****** stay in ******** ***. After booking, my credit card was charged an extra $150 for fees and services. I was told that the transaction was nonrefundable/ non-cancelable. Totally dishonest and deceptive. Never use these guys !!! 

Brandon W 

on BBB

3 years ago

After trying to get a room through Priceline. When we got to the hotel they didn’t have the room that was sold to us online. We were told we would get a refund in a day. But we are now 5 days and still no refund. Also having to sleep in the car for 2 days because neither day was a room available to us. All Priceline would do was give us an extra 12 dollars on a red that hasn’t came in an apologize. There has to be someway that once a room is purchased online that no one can retrieve that room without penalty. We were extreme... read more

Rebecca S 

on BBB

3 years ago

Liars, cheats and thiefs. Unhelpful customer service. Do not use this company, you will not be satisfied, unless you want to be ripped off. 

David T. 

on BBB

3 years ago

Reserved rental car via Priceline, at ****** ****** Car in *******, pickup on Sept 2 at 730pm. Left ******** ** in early a.m. Sept 2, flying to ******* for family funeral. Arrived ******* around 7pm, with spouse, and after getting our luggage went directly to booth for ******. We got in a line of customers, making us about 8th in line. There were 2 staff in booth, each at computer, but only one staffer helping customers. After about 15 minutes in line with no movement, I went up to female employee who wasn't helping anyone, ... read more

Har G 

on BBB

3 years ago

I've put down 1 star because zero stars wasn't an option. I made flight reservations in June. The flight has been rescheduled. Per Priceline's website "if a schedule change results in an unacceptable itinerary, call us as soon as possible". (******** ******** told me to contact Priceline directly). I have called, waited for a call back three times, and on the call back, the agent put me on hold, dropped the call, or wasn't there when I answered. This is nothing close to acceptable customer service. I will never use Priceline... read more

Dwayne W. 

on BBB

3 years ago

They used a bait-and-switch scam to get me to pay for a reservation at a hotel that was too far from what I was looking for. They assured me that they would refund my money in two days. When I called to inquire about the refund, they said that they could not do anything to help me, and claimed that I was a no-show. The worst experience that I have ever had with an company. 

mike g 

on BBB

3 years ago

Alright so, I rented a car and got plane tickets through priceline (package deal). I receive an email a month before my flight and ******** tells me they have changed my plane tickets to 1 am and the return to 5 am. Keep in mind i have two, under 5, children so this is just GREAT! I contact ******** and explain the kids and 1 am flight and they end up changing my flight back to a normal time but it is 3 hours earlier on the departure and 10 hours later on the return flights. So now I contact **** and explain that I no longer... read more

Susan D 

on BBB

3 years ago

I received a phone call that my brother was in the hospital and not expected to live. I immediately booked a flight to ****** from ****. Took forever to get a Covid test which is mandatory to enter the state, so I did not get there until May 29th. Had a round trip ticket; however, my brother died before I could get there. Within 3 weeks of arriving, I had completed everything I could without a death certificate (which I did not receive until the end of July), so I chose to go home without using the second part of the ticket.... read more