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Portsmouth Apartments
- Apartments
- Novi, MI
About this business
Location details
31170 Wellington Dr, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor Customer Service I walked in to get some information about leasing an apartment here. There were 4 office people sitting at their computers and they all ignored me for what seemed like forever. I had to walk up to the counter and ask for someone to assist me. They seemed annoyed that I was there. I would never lease here! Even the Manager walked right by me and did not say 1 word to me. YIKES!
Business response:
Thank you so much for sharing your feedback. We’re so sorry to hear that your time here at Portsmouth hasn’t been positive; that’s not at all what we hope to hear! Our team works hard to try and make sure each resident can happily call Portsmouth their home, but is always open to hearing more about how we can improve. If possible, would you be able to stop by the office to discuss with our team in person? Or, perhaps calling our office to directly talk with management? We’d love the opportunity to think through some solution... read more
AVOID FIRST FLOOR APARTMENTS i am currently staying here in building# 8, first floor. AVOID FIRST FLOOR APARTMENTS. Apart from a lake view (1 star), nothing is good here, specially maintenance services. recently there was a leakage in my bedroom wall in two of the corners, one outside and other inside in closet. Submitted two requests online, one by myself and one office did because i called. Its been 3 weeks and still it not fixed completely. See pictures attached. And i have already received email that problem was fixed. A... read more
Business response:
Thank you so much for sharing your feedback. We’re so sorry to hear that your time here at Portsmouth hasn’t been positive; that’s not at all what we hope to hear! Our team works hard to try and make sure each resident can happily call Portsmouth their home, but is always open to hearing more about how we can improve. If possible, would you be able to stop by the office to discuss with our team in person? Or, perhaps calling our office to directly talk with management? We’d love the opportunity to think through some solution... read more
Definitely have recommended Portsmouth After looking at so many apartments-Portsmouth won hands down. Working with Victoria from my initial visit, through the leasing process, to moving in, was an absolute pleasure and outstanding experience with her. Everyone in the office is also willing to help you, including the maintenance men. Been here 2 months and I must say I hear minimal noise from neighbors -after all it is an apartment. Very quiet and well maintained complex-love the ponds, gas stove and W/D in unit. They do have... read more
Business response:
We're so thankful for your 5-star review of our community! We're glad to have you as part of the Portsmouth community!
Nice Location, Horrible Maintenance and Service It is a great location and nice apartments, but don't expect them to give you your security deposit back. Be extremely through when recording what is and is not wrong with the apartment, as they will squeeze you for every penny they can. I also found it is easier to fix things yourself then it is to call maintenance. Our front door handle was broken for 6 months, and I put in at least 5-6 maintenance requests to fix it, even having to stop by the front desk to try to get them t... read more
Business response:
Without a name attached to the review, we are unable to look up specifics regarding your concerns - however - we'd like to note that a small stain on the counter would not take the whole security deposit to remedy. This stain should have also been noted on your move-in checklist if, in fact, it was left by the previous resident. If you would like to discuss this further, please contact our Past Resident Department at 248.686.5300.
Great place to live/nice views I've lived at Portsmouth for about a year. I've had a great time during my stay and haven't had any issues. Maintenance requests have been handled in a timely manner, the apartment has ample space and nice views of the ponds that dot the area. The staff has also been great. I've worked mainly with Rebecca throughout the moving in process and she has made it a much less stressful process. I've only had problems with the water twice during my stay here, but it is well water and they did inform me... read more
Business response:
We're so thankful for your 5-star review of our community! We're glad to have you as part of the Portsmouth community!
Great first apartment! I moved to MI to start a career and rented with Portsmouth due to its closeness to work. Before moving I was considering Stone Ridge, The Village, Portsmouth, and The Springs (all Edward Rose properties and all in the immediate area). While the rent is higher at Portsmouth I felt like more was had for the rent. A single bedroom apartment was comparatively larger, there was laundry in the units, and there is no water or gas bill; only electric. The water is their own well and occasionally the water syst... read more
Business response:
We're so thankful for your 5-star review of our community! We're glad to have you as part of the Portsmouth community!
New Resident Love the apartments! The location is perfect, close to I-96 and M-5. There is a Kroger right down the road. 12 Oak Mall is like a ten minute drive away. Rebecca, my leasing agent was so helpful answering all my questions. Really loved that all the apartments have a view of the ponds and have a washer dryer in the apartment. Can't wait to use the pool at the club house!
Business response:
We're so thankful for your 5-star review of our community! We're glad to have you as part of the Portsmouth community!
My Old Home I lived here at Portsmouth Apartments between July, 2016 to March 2018. I really enjoyed my stay here. Very friendly leasing staff and prompt maintenance. I cannot remember having any complaint during my stay here. They have a nice club house with a swimming pool that is full of life in the summer. I only wish I could have stayed there longer as it was my sweet home for a good 20 months. I wouldn't have left if not for the change in employment. I would recommend this to anyone looking for a good place to call hom... read more
Business response:
We're so thankful for your 5-star review of our community! We're glad to have you as part of the Portsmouth community!
Pretty Disappointing Please Read I am not renewing my lease because everything has been underwhelming. Here is the mistake I made when viewing my apartment I smelled a slight cigarette smell I assumed it was the previous tenents I was wrong below me are the chainsmoking couple who make my apartment clothes and everything stink. Do not take an apartment that has any smoke smell to it. Management doesn’t care and even when I asked them to warn the next tenant they said it was against the law to do so very dumb. The snow remova... read more
Business response:
Thank you for the online review. We appreciate all feedback. I am sorry to hear you were not happy with your apartment. Portsmouth is not a smoke free community. Residents are allowed to smoke in their apartments, but not in any common areas. We did have a very rough year with the snow removal this year. The contractor we hired in the beginning of the season was unable to keep up with the amount of snow we received. We did hire a new contractor for this last snow fall and the removal went much better. We only enter apartment... read more
Frequently asked questions about Portsmouth Apartments
How is Portsmouth Apartments rated?
Portsmouth Apartments has a 4.2 star rating with 991 reviews.
When is Portsmouth Apartments open?
Portsmouth Apartments is open now. It will close at 6:00 p.m.
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