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Portsmouth Apartments
- Apartments
- Novi, MI
About this business
Location details
31170 Wellington Dr, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Water Shut Off Monthly The water has been shut off frequently in the past 3 months (May-July 20th 2020). May had 3 days it was shut off, June had 5 times it was shut off, and July so far has had 2 occurrences. This is only for my building, but it is shut off AT LEAST once monthly since I have lived here (5 years). Maintenance is slow to respond as well. If you are okay with having no water on a frequent basis, come live here.
First place, no complaints. I moved here in January. I love it. Any maintenance issue I had was answered and resolved in two days. The only thing I would recommend is that they tidy up the stairs and throw a fresh coat of paint on the doors and railings. Other than that, I’m happy with my first apartment. I thought the well water would be an issue but it’s not. It’s slightly yellow sometimes in the morning but I just let it run for about a minute and it’s back clear. I always recommend Portsmouth to my family and friends.
MANAGEMENT IS A NIGHTMARE If I could give a zero i would. My apartment flooded january 2019 due to a maintenance worker leaving a window open in the maintence room right outside of my apartment on the first floor. I got missed calls like crazy 8 am Monday morning at work from the manager saying an emergency happened to to rush home. First thing she asks is if i had renters insurance (like an idiot) i did not. She starts reprimanding me in a time of despair and scolding me for not having it (they do not require it). I got hom... read more
Business response:
Lexa - We received this review and others regarding a pipe bursting in your apartment twelve months ago at the beginning of 2019. We're sorry that your apartment was one of the ones affected by the pipe burst and offered you to transfer to a larger apartment, but could not rent it to you at the 1-bedroom rate you were currently paying. Stating that our team 'had no feelings of anguish' is untrue and we wish that you were able to see that this pipe burst was beyond our control and we did the best we could to remedy the situat... read more
Bad water They warn you when signing the lease about well water. It’s a little yellow no big deal and not noticeable. I was really happy here for my first couple months. Lovely staff, lovely property, the cost for the apartment was nice. Other reviews mention they mess with the water a lot, and they do.. really wasn’t annoyed by it since the price is so good you overlook small things. Then we’ve been under a water boil for over a week. They currently have no idea when the water boil will be off. So yes I’m annoyed that I hav... read more
Amazing I just took a tour with James and he was absolutely amazing!!!! He was super knowledgeable about the complex and very friendly. I will be moving in very soon and I’m super excited. Thank you so much for making this process super easy James!!!
Searching I went into the office on July 13 2019 and I spoke with Jerisha. She's very accommodating and assisted me with all questions that I had. I ended up accepting another apartment, and Jerisha gave me all the details that I needed in case I was interested in staying with Portsmouth in the future. She was excellent friendly and accommodating. From the lady with the purse??
Great Place to live I lived @ Portsmouth for almost 4 years. The experience was pretty good. Loved the pond view, maintenance staff was friendly. Big shout out to Jeriesha one of the leasing agents there. She gets the job done. If you have any issues and you speak with Jeriesha best believe it will get taken care of. I've had a few hiccups with maintenance not coming out at a timely manner, spoke to her and they came out the next day. She's very friendly and professional. Gives exceptional customer service with a smile on he... read more
DO NOT MOVE IN HERE I have been living here a few months and up until now things have been okay (loud neighbors aside). I recently had to call maintenance to fix an appliance in my unit and its been 3 weeks and multiple complaints later that I'm just now getting results. I am not satisfied with my service and the length of time it took to get any action. I would definitely NOT recommend this apartment to anyone.
Portsmouth Nice community, I moved in during the summer and the property was well kept. The office staff is friendly as well.
Business response:
We're so thankful for your review of our community! We're glad to have you as part of the Portsmouth community!
Frequently asked questions about Portsmouth Apartments
How is Portsmouth Apartments rated?
Portsmouth Apartments has a 4.2 star rating with 991 reviews.
When is Portsmouth Apartments open?
Portsmouth Apartments is open now. It will close at 6:00 p.m.
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