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Pipe Wrench Plumbing, Inc.
- Other
- Knoxville, TN
About this business
Customers expect more from Pipe Wrench Plumbing, Heating & Cooling. The reason is simple. Knoxville's #1 plumbing company. Our professional customer service and plumbing technicians respect your time, home and budget. Pipe Wrench Plumbing, Heating & Cooling offers complete plumbing and HVAC services for residential and commercial properties. We are family owned and operated and have been providing plumbing solutions to Knoxville area homeowners for more than two decades. Our service technicians are trained and certified in a... read more
Location details
10641 Braden Dickey Ln, Ste 5, Knoxville, TN, 37932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Two different quotes for the same job nearly 1500 different. Don't know if I can trust a company with that kind of range. Guy didn't even inspect anything. Wasted my time
Business response:
Charles, I'm a little confused. You and I spoke on Friday, and you said everything was "fine". I'm not sure why you're still complaining about this quote situation. We provide FREE quotes for service. In fact, you have called us for pricing and/or service 5 times, since 2016,and we have never billed you a dime. You have canceled your appointments with us twice. You were quoted $2,625 for the waterline replacement back in 2016. Andrew did you a favor by lowering the price to $2,212 this time. You then asked him for a "ballpar... read more
Very pleased with my appointment...air conditioning went out over the holiday weekend, the technician showed up when he said he would and had me up and running within a couple of hours. Since the temperatures were in the nineties, this was most welcome.
Business response:
Eric, We are so glad that we were able to get you back up and running quickly. Jonathan is an outstanding technician and we are so fortunate to have a technician of his caliber on our HVAC team. Thank you for taking the time to post a 5-star recommendation! We appreciate you! - ***** C., Customer Satisfaction Specialist.
Dylan found the root of our 3 yr plumbing problem & Travis replaced the pipes from under the kitchen sink to the main line. For the 1st time, our kitchen sink drains as it should.
Business response:
Karen, we are delighted that you are happy with the service you received from Dylan and Travis. Thank you for taking the time to post a detailed 5-star review for us! We appreciate your business! - Laura C., Customer Satisfaction Specialist
The service man Marcus was very pleasant and informative I am happy with the service and professionalism
Business response:
Glenna, thank you so much for the 5-star recommendation! Marcus does an incredible job for us and our customers. We are delighted that you are pleased with the service. Thank you for choosing Pipe Wrench! - Laura C., Customer Satisfaction Specialist
The technician showed up on time and was very friendly and knowledgeable. Completed the job in a timely manner. I would recommend then highly
Business response:
David, You have no idea how meaningful and important it is to small, local businesses like ours when customers take the time to post a positive review. We really appreciate your business and the time you took to post this recommendation. Thank you for choosing Pipe Wrench! We are delighted that you were pleased with our service. - Laura C., Customer Satisfaction Specialist.
I called that morning and they met me at my house by 12:30. Everything was completed by 3:30. We are very happy with the work completed.
Business response:
Brenda, Thank you so much this review! It means the world to small, local businesses like ours, when our customers take a moment out of their day to give a public testimonial. In today's world, smart consumers are checking reviews online to determine which service provider they'll choose. These reviews have a lot of power. Again, thank you. You have made our day. Thank you for choosing PIpe Wrench! - Laura C., Customer Satisfaction Specialist.
Jimmy arrived even before the dispatcher projected he would, and less than an hour after I called. He did a great job replacing two old toilet shutoff valves. He is the fifth plumber from Pipe Wrench Plumbing who has helped us over the years, and each one has been efficient, professional, personable, and helpful - in a word, excellent. I will not hesitate to call on Pipe Wrench Plumbing the next time I need plumbing work done.
Business response:
Rob, you have absolutely made our day!! Thank you for your kind words and review. Jimmy is an outstanding technician and great all 'round guy in general, and we are grateful to have him as part of the team. We work hard to recruit and retain the cream of the crop in plumbing and hvac tradespeople, so your words really hit home. Thank you. Thank you for choosing Pipe Wrench over and over. :-) - Laura C., Customer Satisfaction Specialist.
Exceeded my expectations - prompt, professional, polite and skilled. Jeff even cleaned up the area, even though he made no visible mess. Ever wonder what happened to the concept of customer service these days? The office staff and technicians at Pipe Wrench have not forgotten - very impressive and well worth it.
Master Plumber Todd Dooley replaced our leaking water heater and was very helpful and professional. Got to us the same afternoon.
Business response:
Jim, Thank you for taking the time to post this review on BBB!! You have absolutely made our day. Todd is a valued member of the Pipe Wrench Family of technicians and we are grateful for his expertise and professionalism on our team. We will be sure to share your kind words with him. Thank you for choosing Pipe Wrench! - Laura C., Customer Satisfaction Specialist.
Frequently asked questions about Pipe Wrench Plumbing, Inc.
How is Pipe Wrench Plumbing, Inc. rated?
Pipe Wrench Plumbing, Inc. has a 4.8 star rating with 356 reviews.
When is Pipe Wrench Plumbing, Inc. open?
Pipe Wrench Plumbing, Inc. is closed now. It will open tomorrow at 7:00 a.m.
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