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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Last year we took a laptop to customer service to be checked. A fee was charged in some repair work they supposedly did. This year on December 2 I checked my bank statement and had been charged 109.99 and 129.99 for services MCAFEE LIVESAFE 1YR and 1-Year Unlimited Tech Support Plan in my husband's name, ****** ******, which we did not need or want. I immediately contacted customer service and was told these contracts had been canceled and I would receive a refund. In 2-7 business days. I waited until seven business days has... read more
Business response:
Dear BBB, I can confirm that we have successfully issued our Customer their refund. Depending on their card issuing banks internal guidelines, They can expect to see the funds reflected back to them in the next 3-5 business days. Sincerely, ******* ****** Executive Customer Relations Office Depot XXXXXX-XXXXXX
Never order from this business. They refunded my order after stating they had attempted delivery twice yet no one ever showed up as I was home both days. Phoned customer service and they stated I received the email in error and the driver was out with delivery yet the delivery never showed up again. Next day I had to phone customer service again and only then was refunded the money - they never refunded as stated in the original email. I needed that ink cartridge to print and sign a contract - I'll never shop here again for ... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I contact our customer with an apology, and I offered to reorder ink. And I have sent our customer an electronic gift card for the inconvenience. Sincerely, **** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX.
Thank you to Office Depot for ruining my child's Christmas! I ordered a gaming chair and paid for it because the website said that it was in stock and active. They cancelled my order due to the chair being "out of stock." How can you place something on your website as in stock and available and then TWO WEEKS later, tell a customer this crap? Now I'm screwed on finding this particular Fortnite chair because they waited so long! Thanks a lot. I will never order or shop from them again. They are misleading!
Business response:
Office Depot has emailed the customer explaining the gaming chair she ordered was an outsourced item. Office Depot does not carry. this gaming chair. .The vendor is unable to provide further inventory the customers order was auto deleted. As a gesture of customer service Office Depot has sent the customer a $50 office Depot E-card to hopefully apply towards another selection.
Ordered a chair mat (one that goes on carpet under a wheeled office chair) plus a couple of small items (less than $2 each). Next-Day Shipping was promoted for my order. 3 days went by with no update or any kind of contact from the company. I used their Chat option to contact them. The employee said a "ticket" had been written for my order, and it would be delivered the next day, Sure enough, one of the $2 items arrived the next day. My order had been split into TWO separate orders. The chair mat was not part of it. So, now,... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I have contacted our customer, and I advised her that furniture is delivered within 3 to 5 business days. I processed credit for the order, and I have sent our customer an electronic gift card also. Sincerely, **** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX.
I tried placing a large order online. My order total was 1146.97, the office depot app offered me a discount of 485.03. When I tried checking out the discount disappeared. I called and the most they could offer me was a $200 discount. They told me that they had no idea where the other discount came from and they would not honor it. I sent office depot screenshots of the discount as proof but they will not honor it. Not very professional business practices.
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. We've provided customer a gift card for the value of $300.00 and customer gladly accepted and is happy with this resolution. Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
I ordered an LG 27" Gaming Monitor, Item number XXXXXXX, on 9/30 with a delivery date of 10/9. On 10/6 I reached out to customer support to find out if my order would make it on time because it was still "processing." Only at that point in time was I told that their website was incorrect and that my item was on backorder. I asked for a delivery date and was told I would hear back within 24 hours. On 10/8, after not hearing back for nearly 48 hours, I reached out to cancel my order. A request was submitted and I was told agai... read more
Business response:
Dear BBB, I was able to work with the appropriate Management Team to get our Customer's order cancelled as requested. I emailed our Customer confirmation of this and also advised that any pending charge the Customer might have received regarding this order will be released in accordance with his banks internal processing guidelines. Sincerely, ******* ****** Executive Customer Relations Office Depot XXXXXX-XXXXXX
I bought an HP Envy 7155 printer. Upon opening the box, it was a HP Envy 5642. It also would not print. Returning to store two days later the manager said he could not take it, I had to contact the general manager. This is ridiculous. They advertise a 14 day window. I called Office Depot's helpline and was told I had to contact the store. I will be contacting my credit card company. Do not buy from these criminals.
Business response:
Dear BBB, Thanks for sending our customer Mr. Sturman's concerns to us. Mr. ******* has provided a copy of his receipt to us, It has been forwarded to his stores District Manager. This is being handled at the store level. They will issue a refund to Mr. Sturman and will contact him today. Thank you. Best, ***** ** ***** Executive Customer Relations Office Depot REF#XXXXXX-XXXXXX
I purchased Inval Merlin L-Shaped Corner Desk, Washed Oak Quantity Ordered: 1 Item # XXXXXXX on September XX XXXX. the website shows me the delivery date September 17, 2020. i tracked the item on line on September 13,14,15 it still shows that processing. i talked to customer service they assured me that the item will reach to me on time. Now it is September 16, i called them again, the representative told me that they do not have this item and their website is not accurate and it mislead the people. This is totally unacc... read more
Business response:
Dear BBB; Thank your for sending our customer complaint to us. Our customers order #XXXXXXXXX was declined. Our customer was emailed on XXXXXX asking for a call back to get the order released or another method of payment. We received no response from the customer. On 091520 our customer was emailed again alerting him his order was being declined due to credit issues. Thank you. Best, ***** ** ***** Executive Customer Relations Office Depot REF# XXXXXX-XXXXXX
I ordered face masks from Office Depot they were supposed to be one day delivery for I believe July 14th 2020. They were not here and I kept calling and speaking to representatives and they advised me they would check into it. I had to literally message them Twitter Facebook Etc. The Masks finally showed up today. It was a week after they were supposed to be here one day delivery. I see a lot of other complaints regarding shipping for this company as well I will never buy from again
Business response:
Dear BBB, **** ******** complaint was resolved by ***** ***** on her case XXXXXX-XXXXXX. The customer let ***** know that she did receive her mask and no credit was needed however, ***** did issue the credit: 7/21/20 Return Cred Only REC 1 16.XX- XXXXXXXXX 7/14/20 Order Delivery REC DLV 1 16.XX XXXXXXXXX Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. XXXXXX-XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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