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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered an hp laptop online for store pick up, the website stated that there were 5 in the store location I chose. I placed my order, an hour later I got an email saying my items were ready for pick up, as Im leaving my house, the manager ***** calls me and states that the item I ordered is not in store..... He then goes on to say we have an lenova that has the same specs for $200 more if you would like!!! 1. I paid $732.00 for items that I wanted why would I pay $200 more for something I didn't want. I said no I didn't wa... read more
Business response:
Dear BBB, We have contacted our customer via email yesterday. Office Depot has issued her credits and as a gesture of customer service we have sent our customer a $75 Office Depot gift card. Executive Customer Relations Office Depot, Inc. REF#XXXXXX-XXXXXX
Back on March 17th, I placed two separate orders for "Betco Glybet III Disinfectant, 15.5 Oz, Citrus Scent, Case Of 12 Cans" for $49.35 each order that was set to be delivered on March 23rd. I was given a confirmation email that stated when the order ships, I will be emailed with the shipping information. Nothing was delivered on March 23rd nor was any shipping email sent out. On March 24th, I called customer service and because of high demands, they were not answering the phone and were automatically hanging up on callers. ... read more
Business response:
The demand for cleaning and personal care products is unprecedented and we were not able to fulfill the customer's order and the order was deleted. I informed and apologized to the customer but have not received a response at this time. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer will be satisfied with the resolution and hope the customer will continue to do business with Office Depot.
Back on March 17th, I placed two separate orders for "Betco Glybet III Disinfectant, 15.5 Oz, Citrus Scent, Case Of 12 Cans" for $49.35 each order that was set to be delivered on March 23rd. I was given a confirmation email that stated when the order ships, I will be emailed with the shipping information. Nothing was delivered on March 23rd nor was any shipping email sent out. On March 24th, I called customer service and because of high demands, they were not answering the phone and were automatically hanging up on callers. ... read more
Business response:
The demand for cleaning and personal care products is unprecedented and we were not able to fulfill the customer's order and the order was deleted. I informed and apologized to the customer but have not received a response at this time. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer will be satisfied with the resolution and hope the customer will continue to do business with Office Depot.
Back on March 17th, I placed two separate orders for "Betco Glybet III Disinfectant, 15.5 Oz, Citrus Scent, Case Of 12 Cans" for $49.35 each order that was set to be delivered on March 23rd. I was given a confirmation email that stated when the order ships, I will be emailed with the shipping information. Nothing was delivered on March 23rd nor was any shipping email sent out. On March 24th, I called customer service and because of high demands, they were not answering the phone and were automatically hanging up on callers. ... read more
Business response:
The demand for cleaning and personal care products is unprecedented and we were not able to fulfill the customer's order and the order was deleted. I informed and apologized to the customer but have not received a response at this time. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer will be satisfied with the resolution and hope the customer will continue to do business with Office Depot.
I placed an order on 04/07 that was estimated to arrive on 04/10 via customer paid shipping method. After placing the order for said item, when I saw this safety item in store I opted not to buy it as I had an alleged order incoming from Office Depot. Then, on 04/09 I received an email stating that the item is backordered, despite it being in stock when I placed the order, and there is no estimated delivery date as they await the item to come in stock.
Business response:
Dear BBB, I have reached out to our Customer via the email address they provided on this complaint and advised them that Demand for our cleaning and personal care products is unprecedented and this order has reverted to back order status under confirmation -002 .We are working with our vendors to add more stock whenever possible. I've offered out Customer to cancel the order if he wishes not to wait. Additionally, As a gesture of Customer service I provided our Customer a $25 Office Depot e-gift card for his frustration. S... read more
I placed an order on 04/07 that was estimated to arrive on 04/10 via customer paid shipping method. After placing the order for said item, when I saw this safety item in store I opted not to buy it as I had an alleged order incoming from Office Depot. Then, on 04/09 I received an email stating that the item is backordered, despite it being in stock when I placed the order, and there is no estimated delivery date as they await the item to come in stock.
Business response:
Dear BBB, I have reached out to our Customer via the email address they provided on this complaint and advised them that Demand for our cleaning and personal care products is unprecedented and this order has reverted to back order status under confirmation -002 .We are working with our vendors to add more stock whenever possible. I've offered out Customer to cancel the order if he wishes not to wait. Additionally, As a gesture of Customer service I provided our Customer a $25 Office Depot e-gift card for his frustration. S... read more
I placed an order on 04/07 that was estimated to arrive on 04/10 via customer paid shipping method. After placing the order for said item, when I saw this safety item in store I opted not to buy it as I had an alleged order incoming from Office Depot. Then, on 04/09 I received an email stating that the item is backordered, despite it being in stock when I placed the order, and there is no estimated delivery date as they await the item to come in stock.
Business response:
Dear BBB, I have reached out to our Customer via the email address they provided on this complaint and advised them that Demand for our cleaning and personal care products is unprecedented and this order has reverted to back order status under confirmation -002 .We are working with our vendors to add more stock whenever possible. I've offered out Customer to cancel the order if he wishes not to wait. Additionally, As a gesture of Customer service I provided our Customer a $25 Office Depot e-gift card for his frustration. S... read more
I am a bookkeeper and Office Depot is close to where I work from home. However, the convenience no longer outweighs my bad experiences. At least three times, my business has been enrolled in ink subscriptions that we did not knowingly enroll in. We refuse the ink, but the charges were taken from our bank account before the ink even arrived. (These ink subscriptions start after placing online orders, so they have our cc info) It takes a minimum of 2-3 phone calls to get the subscriptions stopped and the charges refunded. Beca... read more
Business response:
Dear BBB: Thank you for forwarding our customer's above complaint. We have apologized to the customer for the experience and have credited the order in full. The credit issued was released. We have also closed the two ink subscriptions. I forwarded the documentation to the customer for her reference. I have advised the customer that if she needs anything additional, to please reach out to me directly. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer is satisfied wit... read more
I am a bookkeeper and Office Depot is close to where I work from home. However, the convenience no longer outweighs my bad experiences. At least three times, my business has been enrolled in ink subscriptions that we did not knowingly enroll in. We refuse the ink, but the charges were taken from our bank account before the ink even arrived. (These ink subscriptions start after placing online orders, so they have our cc info) It takes a minimum of 2-3 phone calls to get the subscriptions stopped and the charges refunded. Beca... read more
Business response:
Dear BBB: Thank you for forwarding our customer's above complaint. We have apologized to the customer for the experience and have credited the order in full. The credit issued was released. We have also closed the two ink subscriptions. I forwarded the documentation to the customer for her reference. I have advised the customer that if she needs anything additional, to please reach out to me directly. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer is satisfied wit... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 534 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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