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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I am a bookkeeper and Office Depot is close to where I work from home. However, the convenience no longer outweighs my bad experiences. At least three times, my business has been enrolled in ink subscriptions that we did not knowingly enroll in. We refuse the ink, but the charges were taken from our bank account before the ink even arrived. (These ink subscriptions start after placing online orders, so they have our cc info) It takes a minimum of 2-3 phone calls to get the subscriptions stopped and the charges refunded. Beca... read more
Business response:
Dear BBB: Thank you for forwarding our customer's above complaint. We have apologized to the customer for the experience and have credited the order in full. The credit issued was released. We have also closed the two ink subscriptions. I forwarded the documentation to the customer for her reference. I have advised the customer that if she needs anything additional, to please reach out to me directly. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer is satisfied wit... read more
An unauthorized transaction was processed for $140 on my credit card. After speaking with customer service to fix this my card was still charged and a business account was set up with a monthly subscription that was not requested. Was told that I will have to wait now till all items are received (that I didn't order) and have to call back to have a refund issued or go the local store. There customer service didn't want to help fix the issue or refund my card. They said they will cancel the subscription but will have to verif... read more
Business response:
Dear BBB, I have credited out Customer for the ink as a gesture of Customer Service. I've also confirmed that her subscription for the ink was already cancelled. Sincerely, Meghann ****** Executive Customer Relations Office Depot INC XXXXXX-XXXXXX
An unauthorized transaction was processed for $140 on my credit card. After speaking with customer service to fix this my card was still charged and a business account was set up with a monthly subscription that was not requested. Was told that I will have to wait now till all items are received (that I didn't order) and have to call back to have a refund issued or go the local store. There customer service didn't want to help fix the issue or refund my card. They said they will cancel the subscription but will have to verif... read more
Business response:
Dear BBB, I have credited out Customer for the ink as a gesture of Customer Service. I've also confirmed that her subscription for the ink was already cancelled. Sincerely, Meghann ****** Executive Customer Relations Office Depot INC XXXXXX-XXXXXX
An unauthorized transaction was processed for $140 on my credit card. After speaking with customer service to fix this my card was still charged and a business account was set up with a monthly subscription that was not requested. Was told that I will have to wait now till all items are received (that I didn't order) and have to call back to have a refund issued or go the local store. There customer service didn't want to help fix the issue or refund my card. They said they will cancel the subscription but will have to verif... read more
Business response:
Dear BBB, I have credited out Customer for the ink as a gesture of Customer Service. I've also confirmed that her subscription for the ink was already cancelled. Sincerely, Meghann ****** Executive Customer Relations Office Depot INC XXXXXX-XXXXXX
I ordered a case of toilet paper from their website (desperate times and all that). While I was at work I got a notification saying it was delivered. I called my wife and told her to go outside to get it but it was no where to be found. I checked the order status online and it said delivered but then at the bottom of the screen there was a notation that said "no one at location". I contacted Office Depot's customer service 4 different times. Time #1: was told it was delivered and to "just wait a while". Time #2: was told it ... read more
Business response:
I would like to thank you for sharing our customer's experience with his delivery order. I am sorry to hear that he did not received his toilet paper. We have issued the customer credit of $72.18. I have contacted our customer, and I apologized for the poor service. And I sent him $20 electronic gift certificate. Sincerely, Dale ***** Executive Consumer Relations Boca Raton, FL XXXXX **********@officedepot.com
I ordered a case of toilet paper from their website (desperate times and all that). While I was at work I got a notification saying it was delivered. I called my wife and told her to go outside to get it but it was no where to be found. I checked the order status online and it said delivered but then at the bottom of the screen there was a notation that said "no one at location". I contacted Office Depot's customer service 4 different times. Time #1: was told it was delivered and to "just wait a while". Time #2: was told it ... read more
Business response:
I would like to thank you for sharing our customer's experience with his delivery order. I am sorry to hear that he did not received his toilet paper. We have issued the customer credit of $72.18. I have contacted our customer, and I apologized for the poor service. And I sent him $20 electronic gift certificate. Sincerely, Dale ***** Executive Consumer Relations Boca Raton, FL XXXXX **********@officedepot.com
I ordered a case of toilet paper from their website (desperate times and all that). While I was at work I got a notification saying it was delivered. I called my wife and told her to go outside to get it but it was no where to be found. I checked the order status online and it said delivered but then at the bottom of the screen there was a notation that said "no one at location". I contacted Office Depot's customer service 4 different times. Time #1: was told it was delivered and to "just wait a while". Time #2: was told it ... read more
Business response:
I would like to thank you for sharing our customer's experience with his delivery order. I am sorry to hear that he did not received his toilet paper. We have issued the customer credit of $72.18. I have contacted our customer, and I apologized for the poor service. And I sent him $20 electronic gift certificate. Sincerely, Dale ***** Executive Consumer Relations Boca Raton, FL XXXXX **********@officedepot.com
I ordered a webcam and got confirmation that it was delivered one day before the actual day. On the day the system said it was ordered it did not arrive. Contacted their 1-800 number and was told that it was on back order! I asked why did the system show that it was delivered to my address. No response. Now 3 -5 weeks for this item that is on back order. At the time of order it showed in stock and out to me in 3 days. No tracking order provided to me so had to spend about one-hour on the phone waiting for an operator only to... read more
Business response:
Dear Mr. ********* I am writing from Executive Customer Relations at Office Depot's corporate headquarters regarding your Office Depot complaint through the Better Business Bureau regarding your webcam order that initially went on back order and ultimately could not be filled. This is not the kind of experience we want for our valued customers! Additionally, I understand the challenge you faced with the order. I am going to request an electronic gift card to sent to your inbox to the email address provided in hopes of your... read more
I ordered a webcam and got confirmation that it was delivered one day before the actual day. On the day the system said it was ordered it did not arrive. Contacted their 1-800 number and was told that it was on back order! I asked why did the system show that it was delivered to my address. No response. Now 3 -5 weeks for this item that is on back order. At the time of order it showed in stock and out to me in 3 days. No tracking order provided to me so had to spend about one-hour on the phone waiting for an operator only to... read more
Business response:
Dear Mr. ********* I am writing from Executive Customer Relations at Office Depot's corporate headquarters regarding your Office Depot complaint through the Better Business Bureau regarding your webcam order that initially went on back order and ultimately could not be filled. This is not the kind of experience we want for our valued customers! Additionally, I understand the challenge you faced with the order. I am going to request an electronic gift card to sent to your inbox to the email address provided in hopes of your... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 534 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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