This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The Manager, named ******** should be FIRED and probably another sorry employee, ***** as well. My girlfriend ordered some business cards. She is Korean and was not treated well. She was rushed away after placing her order so a Caucasian lady could be assisted. But it got worse, MUCH WORSE! Several days went buy with no call from the store, so she called them a few times only to get a run around. Finally, after 5 days, she called again and spoke with ***** who says "Oh you need to come in to proof them". Five days! And no on... read more
Business response:
Dear BBB, thank you for bringing this customer service complaint to our attention. We have been in touch with Mr. **** and and his complaint is being handled internally. Sincerely, ******* ******** Executive Customer Relations Office Depot Case: XXXXXX-XXXXXX
Like many others, I too have had an entirely exasperating experience with OfficeDepot. I ordered an SSD on 1/12/21. It arrived on 1/18. I immediately noticed the warranty sticker on the SSD was missing, implying this was an OPENED and/or USED product. On 1/22, I contacted OfficeDepot to return it. OfficeDepot scheduled a return pickup without consulting me as to a convenient date/time. This pickup was scheduled at a date/time when I was out of town. After going through multiple circles of customer service hell, I finally got... read more
Business response:
Dear BBB, thank you for bringing this customer's order return/credit issue to our attention. As of 2/25/21, this account has been reconciled and credit has been released. We have reached out to the customer with an apology and notified him that the account has been credited and also sent him a $50.00 E-gift as a customer service gesture for the negative experience with this return. Sincerely, ******* ******** Executive Customer Relations Office Depot Case: XXXXXX-XXXXXX
I ordered an office chair on 1/9/2021 which never showed up. I then called on 1/14/2021 for a refund after I was instructed to wait in case it was simply lost on a truck. I received no chair and was informed I would be refunded the amount I paid on the item. It is now 1/25/2021 and I have still not received my refund. Customer service keeps trying to inform me that it is on the way, however, it has been over 10 days and still nothing. I will ensure I never order from Office Depot again.
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. Customer was refund for the chair on order XXXXXXXXX. I reached out to the customer and sent him a $25 electronic gift certificate for his inconvenience. Sincerely, **** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
Such a bad experience that many have had. I ordered a graphics card a month and a half ago from Office Depot because it was a company I recognized. Now, I see that they're as slimy as any other third party retailer on the market. When ordering the card, no indication was made that they were out of stock for the item. Now, on the website, the product clearly says "out of stock..." But I still dont have the product. I'd like to think I have some sort of priority as my order was placed so long ago...but it's Office Depot, and m... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. The item is no longer available for purchase and we've made the adjustments on our website and system. I apologized to customer and sent Mr. ****** a $100.00 gift card and he's happy with this Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case #XXXXXX-XXXXXX
I just had the worst experience in purchasing anything in my entire adult life and I'm 69 years old. I was told my order was out for delivery on 12/30/2020 and I was told it would arrive by 5 pm and later I was told it would still arrive by 9 pm. The furniture never arrived. I was told it would arrive the next day & it did not arrive. I then was told it would arrive on 01/04/2021 and it still did not arrive. It did arrive on 01/05/2021 at 3:40 pm. I was told by the contractor the boxes could only be left on the front porch o... read more
Business response:
Dear BBB, Thank you for bringing this to our attention. We have replied to the customer with an apology. He received the furniture,, $150.00 credit back to his credit card, plus an eGift Card in the amount of $50.00 for a future purchase. Emailed the customer1/7/2021 all the information here, however, to date, no response to my email. Sincerely, ***** *********** Executive Customer Relations | Digital Care Support Ref# XXXXXX-XXXXXX
It seems as this is a pretty common issue with many customers. I placed an order for a monitor on 12/14 that showed available for 2 day shipping. Excellent, as it was for a Christmas gift. I placed the order using my Office Depot rewards and with a gift card that covered the full amount. After receiving my confirmation email, I see the delivery date changed to the end of January. I chatted with customer service who confirmed this was a third party item and they didn't have them in stock. I requested they cancel the order. Af... read more
Business response:
Dear Ms. *****, It was a pleasure speaking with you! As a consumer myself, I completely understand your frustration with seeing your PayPal account was charged rather than the gift cards used. Like I have informed you, we are showing that the only form of payment was the gift cards. However, we would like to take a look at the PayPal Transaction. I will be waiting to hear back from you with the Transaction Number. Thank You, ***** ******* Executive Customer Relations Boca Raton, FL XXXXX Tel: ************ M... read more
I would like to give them less than 1 star! Zero or -1 stars would be appropriate. I ordered a shredder on 12/4 and received it 12/7. When it arrived I found it did not meet my expectations so I went online to return it. The auto reply told me to use the chat so I did. After numerous other contacts with Office Depot, I received an email on 12/14 which indicated that the pick up would be 12/23 8:30 a.m. to 5:00 p.m. with no option to return in store. I was told I would get a full refund and a separate check for the voucher th... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. The shredder was picked up today 1-4-21 as customer and warehouse has confirmed this. The customer will also be fully refunded for the amount $278.19 Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
On December 16, 2020 i ordered a monitor from Office Depot. The website said 3 to 5 shipping days which was okay. But the item was in stock and available. So it is now December 26th, with an estimated date now saying December 26th. So imagine my surprise today, when asking if it will be shipped ( i need to to return to work) and was told, oh the item was in stock but we dont have it would you like another product. Like in the past 10 days , Office Depot couldnt have the common decency to let me know that 1) the item was out ... read more
Business response:
Dear Mr. ****** I am in receipt of your comment posted on the Better Business Bureau website bringing forth your concern of not receiving the monitor when promised. First, I want to thank you for bringing your concern to our attention. As a consumer myself, I completely understand your frustration. Please accept our sincere apologies for having let you down. I have received confirmation showing the monitor was delivered on 12/30th via UPS. Please let me know if the delivery was to your satisfaction. The incident has ... read more
I ordered a laptop. It showed in stock available for delivery on 12/18. When I went to check my order it says the item is back ordered. Since I had not been contacted by them I reached out to their customer service who informed me they canceled my order. I still have not received a confirmation, my order is still pending and says I will be charged when it ships. I want the product I ordered and do not understand how the system and customer service team have teo different sets of information. This company is wildly unprofessi... read more
Business response:
Dear Ms. ********** Thank you so much for bringing your concern to our attention and for allowing us the opportunity to make things right, I understand that you need the laptop before the end of the year. Please do not hesitate to contact me directly if you have any questions or further concerns. Thank You, ***** ******* Executive Customer Relations Boca Raton, FL XXXXX Tel: ************ *** CONFIDENTIALITY NOTICE: The information contained in this email and attached document(s) may contain confidential inform... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com