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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an online order for pick up for my wedding invitations 08/23. Online it says I can receive same day, if ordered by 2pm. I called the next day customer service explained its a large order and has to come from reginal center, resulting in i cannot recieve until 08/27. I told the customer service rep they are for my wedding in oct I need them asap she stated she submitted a request to the regional office and they will be in store 08/27. I went to the store 08/27 they stated there was no tracking number and they receive... read more
Business response:
Dear BBB, We received confirmation that the printing order was picked-up on August 30th. The complaint has been addressed with the store and our Regional Printing Center. Steps are being taken to prevent it from reoccurring. We have apologized to Ms. ***** and provided a gift card as a customer service gesture. Sincerely, ***** Giraldo Case XXXXXX-XXXXXX
I would like to file a complaint against Office Depot. Their Live Chat customer service is ridiculously horrible! They just stop responding to your texts and basically refuse to help your issue even after several attempts!! I tried placing an order with a GC and the full amount wasn't being applied. When I called in to customer service, since the live chat stopped responding to my questions, they said that since the item was back ordered, the full amount of the GC could not be applied and that I would have to use a CC... read more
Business response:
Dear BBB, The complaint has been addressed with the agent's manager and steps are being taken to prevent it from reoccurring. Mr. ****** was also contacted and he has shown satisfaction with our response. Sincerely, ***** ******* Case XXXXXX-XXXXXX
Office Max - 1800 Snow Road, Parma OH 44134. 7/26/21 I had gone into this store to ship a package via FedEx. The attendant inadvertently used the carrier of the United States Postal Service. The attendant charged me for the delivery service and the package was never delivered to United States Postal Service. I had contacted the store and was told the package was not there and I needed to contact the United States Postal Service. I had gone to the post office and gave them the tracking number to be told that the package... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. The customer's situation was shared with our store location, District and Regional Management. We have contacted and apologized to the customer. We have refunded the customer in full. As a gesture of goodwill and customer satisfaction, we have given the customer a gift card. The customer seems satisfied with the resolution. I hope the customer will continue to do business with Office Depot. Sincerely, ******* ******** Executive Consumer Relations Office... read more
I ordered an office chair, it was supposed to be delivered Friday; today I got a notice that tentatively it will be delivered Wednesday the 28th (TENTATIVELY!!!) So I went to the store to just pick up the item, they already took money out of my account. (Or as they say, put a hold on the funds!) They required me to pay for the chair again! Both customer service and the store's manager were what I considered callous in their attitudes and willingness to resolve the issue. All I can say is I will see if I can find a different ... read more
I ordered a sewing machine on-line. It broke within a month. Many communications with the company. I wanted a refund. They dodged my calls and e-mails. Finally I was told they would refund me and pick up the package they never came to pick up the package. Which means I won't get my refund. What a disgusting company!!!! I see they have only 1 star. I will never shop there again and be sure no one in my circle and family and friends will shop there again
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. The customer has advised she ordered the part and will be fixing the sewing machine and no longer wants to return. However I provided the customer a $75.00 gift card and she accepted and is happy. Please know we were scheduled to pick up today and I've requested to void the return Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
I ordered a wireless ergonomic mouse on 5/27/2021. I received an email that the label was created and the order was on the way and I would receive it in 3-5 business days - THREE WEEKS later, still not delivery, and still shows as "label created". Three phone calls later, I think I may be getting a refund. Told the "supervisor" I hoped the refund would come in the 3-5 business days, and not the three weeks it's taken to NOT receive the product I ordered! I also told him I would be going to Staples to make the purchase. Will ... read more
Business response:
Dear BBB, Office Depot issued full credit to Ms. ********* for the mouse. Sincerely, **** ** Executive Customer Relations Office Depot XXXXXX-XXXXXX
I ordered a NEW Lenovo Think pad 5 from Office Depot with free overnight shipping. After placing the order, I receive a notice that the laptop is on back order, and was given no indication of when they should come back in stock. Three days later, I receive another notice that the laptop had been shipped. The laptop arrived the next day for me to discover that I had not been sent a new laptop, but a floor model. I contacted the company for a return and refund, but the customer service rep insisted on a replacement. Begrudging... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. The customer was issued full refund and is happy with this outcome. Sincerely, ****** ***** Executive Customer Relations Office Depot, Inc. Case #XXXXXX-XXXXXX
I tried to cancel a mistaken online order within an hour and sent several requests to cancel the order before it was shipped. They ignored my requests for cancellation and shipped the item anyway, at which point money was taken out of my bank account. That should have never happened. They should never have been able to take my money. Now I have to wait for the package to arrive, so I can return it, then wait longer for a refund for a charge that should have never happened. They should not be a business if they cannot manage ... read more
Business response:
Dear Ms. *****, Thank you for bringing this to our attention. We are very sorry to hear we have let you down. We have sent you an e-mail to the address shown. We look forward to hearing from you and making things right. Thank you, ***** ******* Executive Customer Relations Office Depot
Ordered a laptop bag. A simple order. The order shows up 6 days early. Nice, right? This would be the case if they shipped me the correct laptop bag. I order a Lenovo Casual B210 Backpack With 15.6" Laptop Pocket, Black (item #6200565). Well, I got a T210 to show up at my door. Not a backpack but a normal laptop bag with a side opening and little handles. This item's part # is ********** something I wouldn't know unless I had that item, though I never ordered one. Call the 800 number and they proceed to tell me that I have t... read more
Business response:
Dear ****** I am writing from Executive Customer Relations at Office Depot's corporate headquarters regarding your Office Depot complaint through the Better Business Bureau regarding receiving the wrong backpack. I have emailed you to ask if you may send me a photo of what was received? I will to share this feedback with the warehouse so they may coach the pick team. While I cannot change what has happened, I would like to try and make things right. As a gesture of Customer Service, I have requested a $25 Office D... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is closed now. It will open tomorrow at 8:00 a.m.
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