This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 3044 S McKenzie Street is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This has been a miserable experience for me. In my seventy two years I have never experienced such terrible customer service. Office Depot should be ashamed of the way they treat their customers. I have not been able to speak to anyone, everything has been done through email. It is so much easier for the employees of Office Depot not to have a phone conversation, then they would have to acknowledge they are speaking to another human being that would like to be treated fairly. I ordered a red oriental console cabinet and I wa... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I received our customer's complaint via direct contact to Office Depot at the same time she posted the complaint on the BBB site. I have worked with ****** and offered the option to exchange the console for the correct color or refund the $100.00 back to her account. The customer accepted the $100.00 credit to resolve this matter this complaint has been resolved. Sincerely, ****** **** Executive Customer Relations Office Depot Incident#XXXXXX-XXXXXX
I have been doing business with this store for 2 years. I have never dealt with argumentative associates there ever. I have always turned in my used toner for recycle and received information on my rewards. Today as I go in to turn in my toner I was told by the first associate that they do not take the returns in the box that it was purchased in because it makes "extra work" for them to take them out of the box. As this is being said the second associate stated that she would begin to" break them down" with discuss in her vo... read more
Business response:
Dear BBB, Mr. ******** has been contacted and the store will be addressing the complaint internally to assure it isn't repeated. Sincerely, ***** ******* Executive Customer Relations Case XXXXXX-XXXXXX
My old printer died on Christmas Day! I ordered a replacement and was given an estimated delivery time of 12/28. When I checked the status of the order, it hadn't left their warehouse. I am on a deadline for the printing I needed done. The only way, I can pick up my printer at the store is to order another one and the original order can't be modified or returned. Smells and feels like deceptive trade practices. NOWHERE on their website does it state that orders are not processed on the weekends and may increase delivery time... read more
I placed an order for a laptop and all that was done was create a shipping label so my credit card could be charged. The item was never shipped. When I called customer service they lied to me and said that they checked with UPS and it was scheduled to be delivered that day; it was not. Then I received an e-mail saying that that they cancel the order and would create a order for an new one but I had to call with credit card information. When I called I was told that they couldn't place the order because it was out of stock. T... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. I have contacted our customer, and the refund has been completely received. I have sent customer a $25 e-gift certificate. This issue is resolved. Sincerely, **** ***** Executive Customer Relations Office Depot Case XXXXXX-XXXXXX
I ordered an office chair November 20th, it came a few days later and as I was putting it together the back cushion was all puckered and appeared damaged so I called to see about returning it. Office Depot came and exchanged the chair the following Monday but in the process billed me again for the chair's original price. They had said that was required in order to fill the order for the replacement and I would have to call back after the exchange was made and they would adjust the bill. A credit for the first chair was pendi... read more
Business response:
Dear BBB, Thank you for bringing this to our attention. We replied to Mr. ********* on 12/7 with an apology and credited his account for the chair. On 12/17/2021 he confirmed that the credit was received. The issue has also been addressed with the transportation team as well as the appropriate customer service teams for coaching purposes. As a customer service gesture, Mr. ********* was sent an OD E-gift card valued at $25.00. Sincerely, Office Depot Executive Customer Relations
i trying to stop the order and dint go answer
Business response:
Dear BBB, Thanks for sharing our customer complaint with us. I reached out to our customer via email to resolve this matter. Our records show the customer was refunded. The customer has my direct contact information if he has question or require further assistance regarding this matter. Sincerely, ****** **** Executive Customer Relations Boca Raton, FL XXXXX ***********@officedepot.com Incident# XXXXXX-XXXXXX
09/09/21-I purchased a laptop that i really didn't realize was refurnished- for $729.95, ( a used product), received on 09/15/21. laptop totally just stopped working 11/16/21- called office depot on 11/17/21, received an email 11/18/21, telling me that its out of warranty- contact HP, when contacted HP i was told, they sold me a laptop out of warranty and for the price thats terrible- HP referred me back to office depot. This is when i found out it was refurnished. but still in all especially for the price and a timeframe.- ... read more
Business response:
Dear BBB, We have attempted to reach the customer but, our efforts have been unsuccessful. Sincerely, Executive Customer Relations Case XXXXXX-XXXXXX
I ordered a desk online on 9/14/21, and I was given a delivery date of 10/4. The desk was not delivered on 10/4, I received no updates from the company, and the tracking number I was given did not work. On 10/5, I contacted Office Depot's customer service line, and the employee confirmed the delivery date had passed. He took my complaint and stated someone would contact me. I received an email from ******* ******, which was worded and addressed unprofessionally, and all the email said was that my order was shipped and it pro... read more
Business response:
Dear BBB, Customer Relations have began working with Mr. Hubka to assure his satisfaction. Sincerely, ***** ******* Executive Customer Relations Case XXXXXX-XXXXXX
I ordered $1000 worth of office furniture on 11/6/2021 and paid with PayPal line of credit. When I ordered, my confirmation showed delivery date within 7-10 days and a date of 11/22/2021 for receipt. It is now 11/24/21 and my order still shows processing. Shipment has not even started. When I called customer service, before the 22nd delivery day they kept saying the order would arrive on time but I knew that the payment through PayPal had not been processed yet and was pending. Yesterday I tried to just cancel the order beca... read more
Business response:
Dear BBB, I reached out to the customer and she advised that the issue was rectified on Friday. Sincerely, **** ****** Executive Customer Relations Office Depot XXXXXX-XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 523 reviews.
When is Office Depot open?
Office Depot is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com